Kitchen & Bath AuthorityReviews 1,922

I placed an order totaling nearly $700. The items arrived in a box that was torn open. Instead of receiving the 12 pulls and 18 knobs that I ordered, I received 20 pulls. Given that the pulls were 3 times the cost of the knobs, I should have just kept them. I called to tell them their error and request an RMA for the return of 18 pulls, and asked them to please send me the 18 knobs post haste. The person I spoke with constantly interrupted me and put me on hold for long time periods. She said that they would not send me the items I did not get until they had the incorrect ones back at their warehouse (about 1 week). After some checking with "supervisors," she said they would ship my items after they had confirmation of the tracking number for the return. However, they have not sent me an RMA and I have called and talked to 3 more people (who constantly interrupt me as well) and say that they will send it soon. If I any idea this would be such a problem, I would have purchased locally.

I choose K&BA because they beat Amazon by a few bucks. But with the errors in tracking, poor site design, lack of information, and rude customer service, why would you bother ordering from them? I called in twice to check on the status of my order since the site, nor emails gave me up to date information, and I don't know if it is the company or New Yorkers, but all I got was just attitude. It is like I owe them for giving them money?! No thanks.

I am happy with the price I paid for my shower door. It was considerably less than Home Depot or Lowes. Not happy with the time its taking to receive my product. I received a tracking number last week. I called this week because the tracking number was not valid, and was told my product wont ship for another week or 2. They said they were backed up with the holidays. That sounds like a personal problem, and I shouldnt have to suffer for it. Hire more trucks or ship it another way.

I ordered the Robern Integrated Lighting Mirror Medicine Cabinet. I'm very happy with the product. I was contacted through email several weeks after I placed my order that the mirror/medicine cabinet was on back order and was given a specific date when it was expected to arrive Kitchen & Bath Authority warehouse and that it would be shipped to my address on the following day. I assumed that I would get a notice when my order was shipped out from K&B Authority. When I didn't hear anything I called customer service about my order and was told that it had arrived, but was being "processed". A week and half went by and I received no notification nor my item so I called customer service again about my order. There was a lot of "back and forth" so I asked to speak with a supervisor. The supervisor responded quickly and looked into the details of my order. Apparently, my item was still on back order and had not even arrived. I understand that things happen, but I would just like to know what's going on. Initially, I was not given the correct information which was a problem for me because I was trying to schedule workmen to come to install the item. Again, I understand issues around back orders and that things happen that are not within anyones control, but originally I couldn't get any information about my order. The supervisor who took my case did "some kind of magic" and my order was completed and delivered soon afterward. So, all in all, I'd have to say that K&B Authority came through and once a supervisor in Customer Service was involved any issues and concerns were taken care of. I would not hesitate to order from this company again and I would definitely recommend K&B Authority to others as a reliable company.