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Kitchen & Bath Authority has a rating of 3.9 stars from 1,922 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Kitchen & Bath Authority most frequently mention kitchen bath, shower door and great experience. Kitchen & Bath Authority ranks 2nd among Kitchen sites.
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I ordered a vanity on 12/20/17. I received an email about a month later telling me that their warehouse did not have the item. They then tried to charge me $50 more to ship from another warehouse. I finally was able to get them to agree to the original price which I paid. Finally at the end of February I was told that the item would be delivered on 2/27. In the meantime I noticed that Home Depot was selling it for $150 less. When I called for them to price match they would not. Awful customer service
Product was shipped damaged. I now had to send pictures then return product by FedEx. And will probably wait another 3 weeks because they told me they dont stock that bathroom faucet.
I'm going to say the price was excellent, and I got the product thinking the shower pan was going to be plastic, it was actually made from a thick fiberglass and sturdy, I was impressed and I was glad I chose the product.
Quick and easy
Product arrived on time and in perfect condition. Thank you!
Purchased a faucet that didn't work correctly. Didn't know it didn't work till installed. Received new parts, but that didn't help. They will not take it back since it was installed. How do you know it won't work till it is installed. Go with a store, like HomeDepot, Menards, Lowes. They will work with you. These people will not. What a waste of money.
We needed a shower pan for our RV remodel meaning that we did not have a lot of space to work with. I was able to find one that would work and at a great price here.
Fast and efficient.will return to their web site on future jobs...thanks and best regards, steve
We bought a beautiful shower door for 1/2 the price of other retailers. Item was delivered quickly and in perfect shape. Will now be shopping for other items there.
I found best prices on what I was looking for here. I called and got complete answers on all of my questions.
The delivery was fast and as scheduled.
Found what I needed quickly
I contacted the sales team three separate times with three different questions... joe was very helpful (and patient) with each call.
Kitchen & Bath Authority had the best price out there, and our order arrived quickly and in good condition! We've not yet had the bath fixture installed but we're familiar with the product and are expecting similar quality. We'll be ordering with KBA again soon.
I had two orders and both of them came about 3 weeks later than anticipated. I still give 5 stars since the costumer service was very helpful, No tax and better price than on any web sites
So far so good. I just wish I could find an installation video.
I don't want to leave a comment and the fact that your system won't let me out of this email unless I do is ridiculous
Ordering was fast and easy, hopefully delivery and product quality will be just as good.
Edit - We would have preferred to receive notification when the item actually shipped to improve our chances for a successful delivery. Fortunately, our packages only sat out for a few hours and everything seemed to be in good condition when opened. We haven't started installation yet, but everything about our KB transaction seems great at this point.
In my experience, it seems that KBA has the best prices. The service is good as well. Although the expected ship date does not appear to be provided on the webpage when ordering, KBA emailed me right away to let me know when to expect shipment of all items.
It took them a while to process my order and then to ship it while they say that it usually ships within 2 days.
I received my order quickly and my faucet was just what I wanted.
Answer: Dear Ying, we would be happy to work with you, please reach out to one of our sales associates at 800-634-0410 option#1
Answer: Horrible products and experience with Kitchen and Bath Authority. I highly recommend purchasing from a company that's not a fraud.
Answer: Dear John, we always strive to provide great service and quick shipping but we are not perfect as much as we would love to be there are many factors that come into play when shipping large items such as vanities, shower doors and tubs. We work with our suppliers and shipping companies to resolve any back-order issues and shipping delays but rest assured we always give 100% to make sure our customers are happy at the end! Please call us should you have any questions or concerns we will be happy to work with you!
Answer: Clay, we would be happy to work with you, please reach out to one of our sales associates at 800-634-0410 option#1
Best Price, Lowest Price, Kitchen Sinks, Faucets, Water Dispensers, Garbage Disposers, Vanities, Showers, Toilets, Shower Doors, Shower Panels.

