Kitchen & Bath AuthorityReviews 1,922

After searching the local hardware stores and online, everyone had the same high prices for the specific type hardware we wanted. Then I found KBAuthority. Their wide-range of product selection included exactly what we needed. But the best part is that their prices were lower than all of the others! It was easy to order from the website. Our order was securely packed and arrived in great shape. And the bathroom looks beautiful!

We ordered a frameless shower door and they sent it FedEx, who will not deliver to our door because of the weight (62+ lbs. for each box). We live on the top floor of a condo building and have 2 flights of stairs to our door. The delivery was delayed as they would not leave the items without assistance from us. My husband had to take a day off work to stay home and wait for it and then to find out they wouldn't help him get it up the stairs! What a cluster it was. They need to use a freight carrier when items are this big. Not sure if the product works as we have to wait for assistance to install due to the weight. There was nothing on the web site about how heavy it was.

Their business practice is unethical. I've ordered 3 different set of bathroom sink facet set and was to arrive around within first week since it was in stock. However, after they got my money from my credit card company, I received email saying it's out of stock and will get them much later days. So, I tried to call them to cancel the order. However, sale department person Joe told me I will them as soon as possible and promise to order them through some other company (their 3 party vendor according to him. He also told me they don't like to use this 3 party company because they have to pay more). So, I waited again. But, when I was to get these faucets no show again. So, I called Joe. This time he is telling me some reason during the shipping process these faucets was damaged and returned back to their warehouse which I am not even sure if he is telling me true. Anyhow, then he is telling me he ordered them directly from Delta faucet this time and I should get them my faucets no later then Wednesday or Thursday. Meantime, all my bathroom vanity remodeling project is in hold status due to no faucets. Today (all most 3 weeks from ordered date) I called this company again, CSR is telling me they should get this item tonight and will process first (will take 2 to 3 days) and will ship out to me by ground shipping which will take 3 to 4 business days. So, I asked them to send them to me via overnight them for me (which I already express this to Joe (sale department) last time I spoke with him, who sure me I will get them by Wednesday or Thursday latest). However, according to CSR I have to pay the overnight since it's company policy. ARE YOU KIDDING ME? They got my money and make me wait on their mercy, now they want me to pay the overnight shipping fee? Joe is not even answering my phone call. WOW... PLEASE DON'T USE THIS COMPANY TO SAVE JUST LITTLE MONEY. In the end, you will have to pay more then you think you are paying for from this company. I will never use this company and will tell all my friend to not ever use them too.

Honestly, not sure where to start... except this company is unethical and should not be in business. I ordered a vanity that took 2 and half month to receive, I assume it was backordered so not their fault. When the package arrived, the entire vanity set was extremely damaged so I refused delivery and took photos. The company told to submit photos and they had to wait for the damaged vanity to return to the sender before they could authorize shipping a new one. Over the course of 3 weeks, the company told me they were just waiting to hear back from the company once they received the vanity- LIE #1. After 3 weeks, KB Authority told me there was no damage and I had to accept delivery again. NO ONE EVER SAW THE PACKAGE, it was sitting with the delivery company the entire time. They delivered THE SAME vanity set completely destroyed and took more photos this time. KB Authority acknowledged it was destroyed and told me that they would ship another one but it was out of stock- LIE #2. I called the company and it was in stock. So I asked for a refund and ordered it from another company(which I received in 10 days). They told me I would have to wait for them to be reimbursed by the shipper before refunding me! That is about 10 weeks. What reputable company would not issue a refund for a product that came destroyed. Only after threatning to contact the attorney genera, they told me they would process the refund. After 2 weeks, they still did not refund my money as they said it was still waiting to be approved. After 5 e-mails and calls, I just called my credit card and told them to remove the charge. THESE GUYS ARE CRIMINALS! DO NOT PURCHASE FROM THEM.

The online information was easy to work through and all questions were answered the two times I called. The prices for the products I brought were less than any where else that I researched. I forgot one item and had to add to the order a few days later. I did not expect to get the new customer discount on that item but surprisingly I did get it. All items arrived at the same time on Friday (delivery was expected on Monday). Packaging was very well done. No chance of damage. This was a very pleasant experience and one would never think ordering bathroom and kitchen faucets would be. Thanks to all at every level in the process. I can't rate the items yet. They are beautiful but they have not been installed yet.