Kitchen & Bath AuthorityReviews 1,922

I own a small rental home and have always wished the shower could have a glass door instead of a curtain. Luckily, when I was having some remodeling done between tenants and had to have the shower re-tiled, I had the opportunity to install a shower door! Since KBA is in New York and I'm in California I only had a picture to go by., But my tile person had installed the same door in another job he did and highly recommended it, so I placed my order. It is now installed and I couldn't be happier! It's even more beautiful than I had imagined. Veeeeeery classy looking! Makes the new shower sparkle. Gorgeous!

KBAuthority shipped us the wrong bath tub. We sent them email on 8/13/2018 with complete evidence including pictures of what was ordered and what was delivered. We are still awaiting for them to get back to us. We call them daily and are told that our claim is being reviewed. Its been a week now. In the meantime we have the contractor waiting to work on this. This is not good customer service. Also in the description of the item it is not mentioned that the tub is hand painted and hence needs an additional week before being shipped out. It would help customers greatly to know this before hand especially when they are pressed for time.

KBA is a horrible company to work with. They are dishonest and do not stand behind the products they ship. We ordered a vanity and not only did it arrive damaged but also does not work. When we reached out to get a refund nobody would take responsibility for the mishap.

The customer service department was not helpful and they tried to put the blame on us even after we sent them pictures and previous emails. Buyer Beware of this unethical company and I would definitely look somewhere else.

I cannot express how disappointed and frustrated we are with this entire ordeal. We will never order a vanity online again because of KBA. Please go somewhere else before ordering from KBA.

My wife and I are building a new home we Ordered products a month early through KBA. Placed order on the 11th of July. Its now Aug 15th products still have not arrived. My plumber arrived last Thursday to install and I was forced to order the identical products last week through Amazon and it arrived in two days and was a few dollers cheaper. When I contacted customer support last week they said it was shipping today (Monday) its been 9 days products still have not arrived. Never again. Spent over 1500$ between my wife and myself I canceled my wife's order last Monday and they sent out the order later that day. All around a joke.