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Kitchen & Bath Authority Reviews Summary
Kitchen & Bath Authority has a rating of 3.9 stars from 1,922 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Kitchen & Bath Authority most frequently mention kitchen bath, shower door and great experience. Kitchen & Bath Authority ranks 2nd among Kitchen sites.
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Product was as described and shipped quickly.
Smooth process!
Long wait for product
I ordered a bathroom vanity and a bidet seat from kbauthority.com. In both cases, kbauthority offered the lowest prices I could find. Delivery was prompt and in good order. I am a satisfied customer.
This was a good experience. I was nervous about ordering an expensive vanity unseen, and taking delivery of a valuable piece of furniture during the pandemic. KBA gives very specific instructions about uncrating and and completely inspecting merchandise in the presence of the delivery driver.
Recently we received a freight delivery from another carrier and they dropped the sofa on the front lawn and left without so much as a knock on the door (and falsely signed on our behalf, lousy job from FedEx freight...) They said this was their procedure and policy due to the pandemic, so we were concerned the same might happen when the vanity arrived.
It would've been a big problem if the same had happened in this case, with KBA charging a 25% restocking fee and making the customer responsible for return freight charges - but this freight carrier, XPO Logistics, was professional as always. The driver didn't rush us as we unboxed and inspected.
There were some small flaws on the front of the cabinet. These were manufacturing defects, not sustained during shipping, and not the fault of KBA. We could've returned the cabinet for this, but chose not to deal with the hassle. We will sand out the nicks. The finish on this particular item makes that a possibility.
Be sure you read all of KBA's policies very carefully before you commit to purchasing with them. This did work out for us in the end, but we went into it with our eyes open.
I've been waiting now for over a week for return instructions due to it being the wrong part
I ordered two polished nickel shower arms and they were delivered as promised. I am very pleased with my purchase and would definitely recommend this company.
There are a few missing parts and will need to send back for return. Client has now selected something different from another location.
Love this place!
Rep was very kind and informed me of the delay in item ordered
Only problem I had was with the UPS delivery. First delivery was sent in a truck with no lift gate.
Took a while to get due to covid 19 issues, but that wasn't kb's fault, otherwise very good and good price.
So far so good. Will update after delivery.
Update:. Delivery was 6 days after promise. I know that this was largely out of KBAs hands but perhaps pressure needs to be placed on freight company to up their game.
Dealing with KBA was pleasant and problem free. Decent price on what appears to be lovely product. Shipping was another story entirely. Even though they are different companies rating reflects entire process.
Great prices, easy check out, will use again!
This was my first time hearing about this site I was so pleased I shared with my brother who just became a new home owner! Told him it was a must have membership
Good communication; good product as advertised.
SENT ME THE WRONG ITEM IM STILL WAITING FOR MY CORRECT ITEM CUSTOMER SERVICE REP WAS NOT THAT PLEASANT
Convenient.
Great products with great prices! Easy checkout as well!
From the business
Best Price, Lowest Price, Kitchen Sinks, Faucets, Water Dispensers, Garbage Disposers, Vanities, Showers, Toilets, Shower Doors, Shower Panels.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members