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Kaycee Beauty has a rating of 1.5 stars from 134 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Kaycee Beauty most frequently mention tracking number, customer service and makeup brushes. Kaycee Beauty ranks 703rd among Cosmetics sites.
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I ordered a set of brushed, It been over three months and I still haven't received them. I contacted them by email three times and every time I get the same answer " check your tracking number" it is ridiculous
This company is TERRIBLE. DO NOT order from them. I ordered 2 sets of brushes on April 21st, 2020. And it is not August 13th and NOTHING. I've emailed them multiple times. All they say is sorry for the delays and they are on their way. But when i type in my tracking number, it says it's expired now. Terribly company, terrible customer service. Do not recommend
I placed an order over 3 months ago and I understand that things are probably taking longer because of COVID but it looks like they tried to ship my order twice (or it never got sent the first time). The shipping info hasn't updated in over a month, I have tried emailing them on several occasions and they either do not respond for 2 weeks or do not respond at all. Their customer service is awful and I still have no received my order. It seems like they care very little.
I have been waiting on 4 sets of brushes sense March! I have contacted the company and everything trying to track and find my brushes. They have been very short and non helpful. Not satisfied. If and when I get my brushes I'll never buy from them again
I ordered 3 sets of brushes on April 12th 2020 it is now August 12,2020 and I have yet to receive these brushes I have sent over 30 emails to them and guess what nothing I havent received my product. Its super annoying your customer service is a freaking joke I am so pissed DONT BUY anything from them EVER!
I'd give them 0 stars if possible. I ordered my brushes and have been waiting for 3 months. I recently checked the tracking and it says my delivery has expired. Please do not waste your money on this scamming company!
They got me with the $10 brush sets (that were supposed to be limited time only). After waiting for over 2 months to receive my order I learned that the quality of these brushes were literally only $10. You have better chances at finding Better brushes at Walmart. They look cheap and fall apart. Please do not order from this company!
I bought brushes from them I haven't received it's now the 5th month and they are not sending me a refund or sending me a new product this is the worst customer service I have ever received the keep issuing me an apology and telling me to be patient for how long will I be patient for.
Ordered 4sets of brushes in April, still haven't got, no reply to emails since early June, when tracking, for the last 6? Weeks has not moved from airport in Hangzou? Will not refund
I bought 3 brush sets over 4months ago and still haven't received anything. I've sent countless emails and yet no ones gotten back to me. I've given them the benefit of the doubt with covid with the delays but there is no excuse for ignoring customer emails. If I could give them 0 stars I would!
I only gave it one star because the review wouldn't post without a star! There should be such a thing as negative stars! Ordered some makeup brushes in April. This is mid-August and still have not received them. Received tracking info at the end of May but it was fake info. Have emailed customer service 5 times with no response. Total ripoff! Do not waste your money!
My daughter ordered on the 10th of May with £5 extra paid for tracking.
Despite her completely understanding that things may get delayed she still hasn't got her order even now... 8th of August. Not only that, their communication is hopeless, and they aren't even offering a refund.We won't be stopping until my daughter gets her money back, this lot deserve every bad review going.
Unfortunately you have to rate with stars but this company does not deserve any. I ordered 3 sets of brushes in March and I still haven't received them. I have sent several emails asking where they are and then reply with a fake tracking link. I've asked for a refund several times and they're still ignoring my request. Save yourself faf and order from a legit website because this is just a scam! They will be shortly reported on account of fraud so I suggest everyone does the same so this website gets removed.
I made my purchase back in late April, the website said that I would be receiving my purchase within two weeks. Two weeks came and went and nothing. I emailed them and they sent me a message saying that they were on the way. I checked the tracking number and all it showed was that it was coming from China and then that it had arrived at some airport in USA. By late July I contacted my bank because I figured I would never get my purchase. I was thankfully refunded my money from the bank. I had emailed them several times but never got a reply ever again. I learned my lesson to always review an unknown website in the future before making a purchase. This is a scam company. I rather just go to the mall/stores and make my purchases there.
Wish I didn't have to give them any stars as they don't deserve them.
I ordered 3 months ago, I emailed 10 times and nothing yet. Please don't waste your money they are scamming people. I will give it 0 star
I would give negative stars if it allowed me to! Ordered in April & it's now August. Customer service is HORRIBLE - sends vague responses. Do NOT buy from them! You won't get it! They are in China.
Complete scam - took my money and I never received my order (been 6 months now). I should have noticed something was wrong when I was able to proceed to payment without the option of converting the price from USD to GBP.
Placed my order in April paid for it it is now July and I still don't have my order 40.00 it's always something with customer support
Answer: They don't answer you back. I have not been contacted in over a month. This company is fake, it's not real and they give you tracking that does not actually show a package at all. DO NOT ORDER
Answer: Yes. You never receive the product you pay for. And you can NOT get a refund or speak to an actual human being.
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