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From the business
JW Computers is Australia's most trusted technology retailer, online and with physical stores in Sydney. JW is passionate about providing the highest level of customer service, choice and value and has a strong reputation with PC enthusiasts, Gamers, and businesses of all size. With over 20 years of experience, our team is dedicated to providing the solution that is right for you.
Whether you need a new computer, your notebook has a virus infection or your business network is in dire need of an upgrade and maintenance, we can help!
Please reach out and speak to one of our friendly team members to see how easy it is for us to solve your IT problems. Or you can just come in and visit us, no booking needed, we're always here to help.
JW Computers Reviews Summary
JW Computers is generally well-regarded for its efficient service, competitive pricing, and knowledgeable staff, contributing to a positive customer experience both online and in-store. Customers appreciate the seamless ordering process and prompt responses to inquiries. However, there are notable concerns regarding delivery delays and communication issues, particularly related to shipping timelines and tracking information. While many customers express loyalty and satisfaction with the products received, some have experienced frustration with unexpected surcharges and the lack of specific instruction options during the ordering process. Overall, the company demonstrates a strong commitment to customer service, though improvements in delivery communication could enhance satisfaction further.
This summary is generated by AI, based on text from customer reviews
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Got the thing. It worked. Very happy with it and the delivery
All good happy with product, will shop again next time
A pop-up add appearing over the "Continue/Next" button is somewhat invasive and a little over the top. Given I was buying something, I would have thought it would not be necessary to try and shove more ads down my throat.
I'd ordered many parts to build a whole PC. ALL parts, even from overseas arrived before this package. Despite paying for postage, a so-called "attempted" delivery was made on a Sunday, with no warning/heads-up whatsoever, not even an SMS. Even though four people were home during the time, nothing was delivered. Instead, we had to travel to the post office. I am not apportioning blame to JW, as it appears the problem lay in the delivery process.
Great- easy - maybe provide a table of expected discharge times for various loads, so end users can see how long the UPS will support their equipment when the main fails. Cheers - have a look at the Eaton website - i has runtime graphs for different loads!
Very good price was right delivery was quick and efficient. I would order from this site again
The shipping was quick and easy. The monitor is working great.
Very efficient collection and ready quickly, good price
It was quick and easy to find what i was looking for on your website. Ordering was smooth and delivery quick. Thanks you
Finding the printer I was after was easy and it was also easy to use the "within page" search feature, that's a nice touch.
Will be buying from here again if i need. Fast delivery good products
Pretty based, easy to browse stuff, good descriptions
Won't be shopping here again. Never received my product. My money was held for 9 days until I rang and complained 3 times about not hearing anything regarding my order.
JW are professional but they can improve their online portal.
They were extremely helpful and courteous and went out of their way to help. Shipping was super fast too
Great turnaround time. Product arrived as specified on the website. Surface pro X needed lots of Windows updates
Never used JW before, looked like a good product and information was accurate
My experience was good l found the site easy to find what l wanted and good prices
Selection and confirmation through the checkout was super simple and you had the exact products I was after at a really great price!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members