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JW Computers

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JW Computers is Australia's most trusted technology retailer, online and with physical stores in Sydney. JW is passionate about providing the highest level of customer service, choice and value and has a strong reputation with PC enthusiasts, Gamers, and businesses of all size. With over 20 years of experience, our team is dedicated to providing the solution that is right for you.

Whether you need a new computer, your notebook has a virus infection or your business network is in dire need of an upgrade and maintenance, we can help!

Please reach out and speak to one of our friendly team members to see how easy it is for us to solve your IT problems. Or you can just come in and visit us, no booking needed, we're always here to help.


jw.com.au
Northmead, NSW, Australia
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JW Computers Reviews Summary

JW Computers is generally well-regarded for its efficient service, competitive pricing, and knowledgeable staff, contributing to a positive customer experience both online and in-store. Customers appreciate the seamless ordering process and prompt responses to inquiries. However, there are notable concerns regarding delivery delays and communication issues, particularly related to shipping timelines and tracking information. While many customers express loyalty and satisfaction with the products received, some have experienced frustration with unexpected surcharges and the lack of specific instruction options during the ordering process. Overall, the company demonstrates a strong commitment to customer service, though improvements in delivery communication could enhance satisfaction further.

This summary is generated by AI, based on text from customer reviews

service
256
value
14
shipping
1,757
quality
11
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10,122 reviews

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Australia
1 review
0 helpful votes
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Timely delivery of my order
April 4, 2024

Timely delivery of my order. It was good, easy and smooth process from placing order through to deiver

Date of experience: March 25, 2024
Australia
1 review
0 helpful votes
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Super fast delivery
April 4, 2024

Super fast delivery. Professional service. As described.

Date of experience: March 25, 2024
Australia
1 review
0 helpful votes
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I came across JW Computers when searching for a suitable mesh system upgrade. After seeing what they had available on my short-list I canvassed other sites. Pricing, for the most part was well above JW's price. I placed an order which was delivered quickly and with updates on order processing along the way.

Date of experience: March 24, 2024
Australia
1 review
0 helpful votes
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Prompt service and goods delivered were as described online.

Date of experience: March 24, 2024
Australia
1 review
0 helpful votes
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Maybe have apple pay as a website option. Also it would be great to have more products on display on the shop floor so you can try before you buy.

Date of experience: March 23, 2024
Australia
1 review
0 helpful votes
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Tedious, I kept receiving emails saying that I hadn't yet paid and when I called the warehouse they told me it was being shipped, so kinda stressful and annoying

Date of experience: March 23, 2024
Australia
1 review
0 helpful votes
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Easy to order
April 2, 2024

Easy to order. Updated on my order and delivery time regularly.

Date of experience: March 23, 2024
Australia
1 review
0 helpful votes
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Good service and fast delivery thanks
Good service and fast delivery thanks
Good service and fast delivery thanks

Date of experience: March 23, 2024
Australia
2 reviews
0 helpful votes
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Waited long enough to become bored, I started to grow a beard amd turned into a goblin, by the time the delivery guy came he saw me as a nobody 😅

Date of experience: March 23, 2024
Australia
1 review
0 helpful votes
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Ordered and got delivered within 3 days. It was fast and good.

Date of experience: March 23, 2024
Australia
1 review
0 helpful votes
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Good ordering experience and excellent customer service after delivery issue.

Date of experience: March 22, 2024
Australia
1 review
0 helpful votes
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After accepting my purchase online on your website at checkout. I was surprised to see the extra charge of $15.00 for using Afterpay, something, I have not experienced with previous online purchases.

And having paid a delivery fee the courier StarTrack, who, I presumed was going to deliver to our home made the delivery to a post office approximately 14 klm away. The parcel had been held at StarTrack for a week prior to delivery to the post office.

When we finally collected the parcel we thought we had been sent the wrong product due to the oversized box. After opening this oversized box a much smaller box was discovered floating around inside. The interior of this oversized box did not contain any packing whatsoever so the iPad box had been rolling around all the way from the company. We were extremely apprehensive that the product may have become damaged in transit.

Date of experience: March 22, 2024
Australia
1 review
0 helpful votes
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Prompt delivery and communications
March 31, 2024

Prompt delivery and communications. Really appreciate this :)

Date of experience: March 21, 2024
Australia
1 review
0 helpful votes
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Can't gain full access of internet to my TV and computers

Date of experience: March 21, 2024
Australia
1 review
0 helpful votes
Follow Rachel U.
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I contacted JW Computers, I didn't get the staff member's name, his demeanour on the phone was incredibly warm and welcoming

Date of experience: March 20, 2024
Australia
1 review
0 helpful votes
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Took a bit longer than expected for delivery, but customer support was good and very helpful with following up

Date of experience: March 20, 2024
Australia
1 review
0 helpful votes
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Item was easy to find and site easy to use and I found what I was looking for

Date of experience: March 20, 2024
Australia
2 reviews
0 helpful votes
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Good up-to-date website (accurate with stock levels) and fast shipping

Date of experience: March 19, 2024
Australia
1 review
0 helpful votes
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Had no issues with my order, great customer service when picking up my order

Date of experience: March 19, 2024
Australia
1 review
0 helpful votes
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Great experience, had what I needed at a really good price.

Date of experience: March 19, 2024