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JW Computers is Australia's most trusted technology retailer, online and with physical stores in Sydney. JW is passionate about providing the highest level of customer service, choice and value and has a strong reputation with PC enthusiasts, Gamers, and businesses of all size. With over 20 years of experience, our team is dedicated to providing the solution that is right for you.
Whether you need a new computer, your notebook has a virus infection or your business network is in dire need of an upgrade and maintenance, we can help!
Please reach out and speak to one of our friendly team members to see how easy it is for us to solve your IT problems. Or you can just come in and visit us, no booking needed, we're always here to help.
JW Computers is generally well-regarded for its efficient service, competitive pricing, and knowledgeable staff, contributing to a positive customer experience both online and in-store. Customers appreciate the seamless ordering process and prompt responses to inquiries. However, there are notable concerns regarding delivery delays and communication issues, particularly related to shipping timelines and tracking information. While many customers express loyalty and satisfaction with the products received, some have experienced frustration with unexpected surcharges and the lack of specific instruction options during the ordering process. Overall, the company demonstrates a strong commitment to customer service, though improvements in delivery communication could enhance satisfaction further.
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Timely delivery of my order. It was good, easy and smooth process from placing order through to deiver
I came across JW Computers when searching for a suitable mesh system upgrade. After seeing what they had available on my short-list I canvassed other sites. Pricing, for the most part was well above JW's price. I placed an order which was delivered quickly and with updates on order processing along the way.
Maybe have apple pay as a website option. Also it would be great to have more products on display on the shop floor so you can try before you buy.
Easy to order. Updated on my order and delivery time regularly.
Good service and fast delivery thanks
Good service and fast delivery thanks
Good service and fast delivery thanks
Waited long enough to become bored, I started to grow a beard amd turned into a goblin, by the time the delivery guy came he saw me as a nobody 😅
Ordered and got delivered within 3 days. It was fast and good.
Good ordering experience and excellent customer service after delivery issue.
After accepting my purchase online on your website at checkout. I was surprised to see the extra charge of $15.00 for using Afterpay, something, I have not experienced with previous online purchases.
And having paid a delivery fee the courier StarTrack, who, I presumed was going to deliver to our home made the delivery to a post office approximately 14 klm away. The parcel had been held at StarTrack for a week prior to delivery to the post office.
When we finally collected the parcel we thought we had been sent the wrong product due to the oversized box. After opening this oversized box a much smaller box was discovered floating around inside. The interior of this oversized box did not contain any packing whatsoever so the iPad box had been rolling around all the way from the company. We were extremely apprehensive that the product may have become damaged in transit.
Prompt delivery and communications. Really appreciate this :)
Took a bit longer than expected for delivery, but customer support was good and very helpful with following up
Good up-to-date website (accurate with stock levels) and fast shipping
Had no issues with my order, great customer service when picking up my order
Great experience, had what I needed at a really good price.
Answer: Hi Elizabeth, We had a look through our records and have responded to all queries matching your first name in the last week, though we cannot confirm your query was on eof them, as we don't have additional details from this corrspondence here unfortunately. Can you forward your email correspondence including your order number, to [email protected] and please put "RE: SiteJabber" in your subject also. Thank you, JW Computers
Answer: Yes

