Justfly.comReviews 6,165

I book a fight and 24 hr later the they sent me an email canceling my reservation after I paid in full and they gave me a confirmation code, we I called to complain they said that the airline canceled the fight but that they can get me the same fight but I had to pay I higher price,, everybody I spoke to at customer service spoke nasty & rude,, they would hang up the phone & refused to let me speak to a supervisor & refused to give me a number so I can file a complaint, NOW THEY WONT CREDIT MY CREDIT CARD FOR THE CANCELD RESERVATION BUT MY CREDIT CARD BLOCK THE CHARGE AND I HAVE THE PROF, SAVE YOUR SELF THE HEADACHE AND USE A DIFFERENT WEBSITE WITH A TRUSTED HISTORY,

This company has some of the WORST customer service I have ever seen. I purchased tickets just 24 hours ago and was told that "I am $#*! out of luck" on getting my money back by on of their customer service representatives. When I asked to speak with her manager she hung up on me. When I called back they told me I could cancel them, but only if I'm willing to pay an additional $150. What a scam.

Don't book with them! You chose your flight times, then the reservation email arrives and they times are not what you've selected. They have no other flights available at that price so you tell them you wish to cancel. They tell you no problem and that you won't be charged anything. $80 charge on my credit card. Called them to dispute... giving me bogus reasons. I have no problem paying for what I bought but I did not buy and do not wish to fly out at the time they ended up changing the reservation to... 6am! Scam company!

My wife purchased tickets on-line for a medical emergency after another airline cancelled my flight. She purchased cancellation insurance in case we were able to book an earlier flight at the airport. My cancelled flight arranged an earlier arrival time to assist in the medical emergency. My wife called within 2 hours to cancel the flight I purchased with Just Fly. They refused to help her. When I called, I was sent to an off-shore customer service department and spent 30 minutes on the phone. They charged me a $75 per ticket cancellation fee (each ticket cost $150) and told me I needed to go through the insurance to get that back. When I called the insurance, they said they could have given me a refund, but Just Fly has cancelled my insurance. When I called Just Fly back, they said that they had to charge the $75 each and they had to cancel my insurance. I asked to speak with a supervisor. At first, I was told there is no supervisor. Then I was told that the supervisor is on another floor. I asked to be transferred. After being kept on hold for another 20 minutes, I was hung up on. I called back the next day. It took 21 minutes to get to a supervisor, who informed me that the only way to get a full refund is to cancel the flight within 4 hours of purchase and call them. After going through the timeline, the supervisor informed me that our SECOND attempt to cancel was at 4 hours and 3 minutes, and they would not issue a refund. He completely ignored the fact that the flight WAS CANCELLED WITHIN 4 HOURS, and that my wife has called within the specified time, but they refused to talk to her, even though she was the one to purchase the tickets. No matter how we pointed out their errors, they refused to work with us and address our issue. They got our money, and then refused to talk to us. VERY POOR CUSTOMER SERVICE.