Justfly.comReviews 6,165

NEVER USE THIS COMPANY! 1st time booking with them and they are a scam. I went on my trip, changed my ticket during my trip which was surprisingly easy. I agreed to the change charges, HOWEVER, they charged my credit card once $150 and then TWICE $349, rather than only once for this charge. One $349 charge was listed by Justfly.com and the second $349 as Agent Fee. I called three times and sat on the phone for an hour. No one would help me. On the third call he said it was only a temporary hold. Not true. I emailed my statement as they said to do, no response. They robbed me of $349.

Do not buy ticket through justfly. They misspelled my partner's name. It was worse my nightmare that that I had to go through. First they misspelled my partner's name, it was totally their fault. I have given all traveler's correct name and they still misspelled my partners name. And then I was told they have to charge me $75 to change my partner's name and I was OK with that because I did not have any other option. Even after I paid that amount, my partner 's name still didn't get changed. After i talk to them about fifteen times, they told me that name cannot be changed according to airline rules. And then I contacted airline, I was told that it is not true, name can be changed through ticket seller. I got so frustrated and did not know what to do. Not to mention they put me on hold about 5 minute about three time each time I called them. And you barely can understand what they say. I asked for their address, they failed to provide their address nor I couldn't find their address online. I asked them to rebook my wife reservation, and I was told it will cost me another $200, at this point, I was OK with that, because I was so helpless and frustrated and did not know what to do. Even though I agreed to pay $200, they still did not changed the reservation. They kept on telling me that they have to contact airline in order to rebook reservation with correct name. By this time I contacted them more than fifteen time, but nothing still hasn't been changed. To make story short, after two weeks later, they finally rebooked my partner's reservation and had to pay $700 more. And they told me I have to wait six to eight to get refund that paid them at first. It was totally disaster, I don't want my worse enemy to go through what I went through.

"DEDICATION - Doing what we do with passion and integrity. We believe our work ethic speaks for itself." This is the ridiculous statement on their website! Nothing could be farther from the truth! I booked a round trip flight, only to learn AFTER the purchase that it was actually 2 one way tickets. When I needed to make a change, the fees were $75 from justfly, and $200 for each "ticket" from the airline. When I pointed out that I requested a round trip ticket and choose from the options presented (as one ticket), they refused to budge on their $75.00 fee. Yes, they are right, their work speaks for itself, unfortunately the message is that they misrepresent what they are selling and don't do right by their customers when they are caught with shady practices! Be VERY careful using this service or better yet, go with a reputable service you can count on and avoid these jokers entirely!

I call them thinking I was getting a good deal on airline tickets. After speaking to an agent I decided not to go thru with the tickets. I told him to cancel and that I would call back if I decide to purchase. Before I could say "Thank you" he hung on me. I look at my bank account and see that they charged me for 3 tickets and also a service fee $20. I tried calling back and was on hold for a long time.

I called my bank and immediately and put a stop payment- which the stop payment only stopped for 1- ticket. I tried to call Just Fly back and explain that I didn't confirm and they refuse to listen-saying "non-refund".

I called my bank and put a dispute on the charges. I will report them to BBB as well... DO NOT GO THRU THIS COMPANY!

Omg my 1St time booking with them and never again, I book because I was getting a good deal, they send me a confirmation email stating these are your e-Tickets, drive 4 hours to the airport to find out there were no reservations under my name! I was traveling to multiple country's with my two kids! They said my reservations were for the next day, but that flight was cancelled so I rebooked with justfly.
The counter told me well justfly never cleared it on our side. Yiu can imagine my frustration with two kids. Called justfly and they said well the airline never confirmed with us. So I asked how come yiu didn't inform me. All they can say sorry for your inconvenience, come to find out none of my tickets going coming going coming to different cities were ever confirmed. The airline said these are 3 party companies, always have problems with them. Justfly couldn't do anything for me...
The lady at the counter saw me crying with my kids, they were kind snuff to get me on that flight rather then waiting for 2 days... honestly I don't know what scam they are running but PLEASE STAY AWAY FROM THEM!

Please stay away from this company. They are out to get your money. I booked with them; they gave me a wrong date and I called to rectify it and they wanted to charge me a cancellation fees. I asked for them to change/modify it but they cant. I finally got them to refund my money without cancellation and then their refund policy is up to 10 days. If I didn't have enough money to book another flight; I will be massively screwed.

Bad company

STAY AWAY FROM JUSTFLY.COM. I booked tickets on their site and received a cancellation the next day. I did it again and received another cancellation (supposedly problem with the last leg of my trip). When I finally spoke with the supervisor, after an 1 hour 50 min conversation ( mostly being on hold) i was told " If you don't like the way we do business, go somewhere else and book your tickets with the airlines not with us" THE WORST EXPERIENCE EVER

I booked a flight through JustFly, received a confirmation number, and my credit card was charged. Three days later I received an email (in my spam account) that said my reservation had been cancelled. I called the company and they stated the reservation was cancelled because the fare increased and they wouldn't honor the price I booked it at. They stated it is in their "terms and conditions" that if the fare increases they have the right to increase the fare or release it for resale at a higher price, that it is the airline who changed the price and they don't have to honor their advertised price as it is "out of their control". I spoke with a supervisor and they didn't really care - offered me to re-book through them at a higher price and wouldn't guarantee the price wouldn't change or the same situation wouldn't happen.
I had to re-book (obviously not through them) and the ticket cost me $200 more than if I had booked it elsewhere original day. If I wouldn't have checked my spam account I would have shown up to the airport the day of my flight and not had one. I would highly advise against booking anything through this company!

I booked a International flight for my wife which the itinerary had to be changed for some reasons. The initial flight ticket was with Air India Airlines which costed 820$ and when i called to change the reservation, they told me that there's a 250$ airline fee + the flight difference ( in their website it said 820$ for new dates, which apparently don't apply for change in reservation) + the justfly modification fee of 150$. So on a whole a change in reservation was 500$ when my initial flight was for 820$. And if you wanted to cancel the reservation, I would get back only 400$.

That was completely absurd. I mean who on earth charges a modification fee on top of airline fee. And when i wanted to speak to a supervisor about this, they put me on HOLD for more than 30 minutes and eventually i had to drop off the call and call them again.

I ended up paying 500$ for modification fee. I am not going to book with this site again and i strongly discourage anyone who wants to book through this site.

DO NOT use any of their 'extras' as it's just a way to rip you off. They charged for seat assignments but airlines doesn't allow selection of seats, so paid for something we did not get. They are in the business of booking flights, they know which airlines allow this and which ones do not. They have an icon on the first booking page showing what's available and it shows seat selections as available, but they are not! Then they say you're paying a fee for them to request the seats for you and not for the seat itself - scammers.