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Justfly.com

2.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Justfly.com Reviews Summary

JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.

This summary is generated by AI, based on text from customer reviews

service
745
value
703
shipping
313
returns
514
quality
614

We monitor reviews for authenticity

Michigan
1 review
0 helpful votes
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Fair
May 31, 2017

Price changed at check out when finishing the transaction, was disappointed think that is bad business, I should of cancelled the ticket.

Date of experience: May 31, 2017
Nigeria
1 review
0 helpful votes
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Nice experience
May 31, 2017

The booking was with ease and I was giving several offers for hotels and taxi. I hope to come back again to book a flight when I'm planing to come back to Atlanta from Illinois.

Date of experience: May 31, 2017
Hawaii
1 review
0 helpful votes
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Easy to fly!
May 31, 2017

Must say booking was pretty easy. Found the great deal through Kayak and then directed right to JustFly. Everythis was laid out and the transaction was effortless. Thanks!

Date of experience: May 31, 2017
Ireland
1 review
0 helpful votes
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Quick and easy
May 31, 2017

I needed to book an internal flight and this site gave me the best options. I would use it again. I would recommend JustFly.

Date of experience: May 31, 2017
California
1 review
0 helpful votes
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Not helpful at all
May 31, 2017

I booked a flight, needed to change the date or canceled the flight. Can not do it because my call was answered 5 hours after waiting. Still waiting, no solution.
Bad experience.

Date of experience: May 31, 2017
Washington
1 review
0 helpful votes
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Easy to understand
May 31, 2017

Booking online was very easy. The itinerary is very easy and clear to understand. No issues to be reported yet, but the flight has not occurred yet either.

Date of experience: May 30, 2017
Arizona
1 review
0 helpful votes
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Pretty good stuff
May 31, 2017

Decent prices, ok user interface, some confusion over pricing and details but it was all adequately explained by the site before purchase confirmation.

Date of experience: May 30, 2017
Arkansas
1 review
0 helpful votes
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I was looking for airfare for a last minute trip and JustFly was able to accommodate me. My wife and I not only have tickets but seats together that other websites were not able to do for us. Also, there was a seat charge error and they caught it and were able to issue a refund for it before I even noticed. Great customer service and I would highly recommend.

Date of experience: May 30, 2017
California
1 review
0 helpful votes
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Affordable
May 31, 2017

Very affordable compared to other airlines. Very easy to book. Hope it will be a great flight for ne and my dayghter. Thank you very much

Date of experience: May 30, 2017
Illinois
1 review
2 helpful votes
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Awful Customer Service
May 31, 2017

Poor communication.
Flight canceled at last minute.
My mother had to drive to BGR airport & return to Bar Harbor- a 90 minute drive one way!

Date of experience: May 30, 2017
Sarah C. — Justfly.com Rep
over a year old

Hi Chander,

Thank you for taking the time to review our services. We have successfully located your booking and will be looking into it for you. Should there be any further action required, we will be reaching out to you by phone or email.

Kind wishes,
JustFly Team

Louisiana
1 review
0 helpful votes
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So far so good, I really enjoy purchasing flight from justfly. As long you don't get as expensive as the other sites I will continue usuing it.

Date of experience: May 30, 2017
South Carolina
1 review
2 helpful votes
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I had just written a bad review and justfly investigated and returned my $50.00. I wish they would have taken care of it at the time and saved me all the frustration. If you are going to use them make sure everything is right or the fees will add up. I know they charge extra to pick a seat and might also charge to bring a carry on. So make sure you add it all up before your purchase

Date of experience: May 30, 2017
Sarah C. — Justfly.com Rep
over a year old

Hi Rhonda,

Thank you for taking the time to review our services. We have successfully located your booking and will be looking into it for you. Should there be any further action required, we will be reaching out to you by phone or email.

Kind wishes,
JustFly Team

Virginia
1 review
0 helpful votes
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Good experience so far.
July 1, 2017

Pricing was great for a flight to London! Will use justfly for hotel and air for next international flight.

Date of experience: May 30, 2017
Louisiana
1 review
0 helpful votes
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Pleased with the service, but the filters were somewhat difficult to use. That being said, the prices offered were great.

Date of experience: May 30, 2017
Washington
1 review
0 helpful votes
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Excellent experience
May 31, 2017

The website was easy to navigate. The prices are reasonable. I liked being able to choose seats but the cost of $35 per seat per segment seems high.

Date of experience: May 30, 2017
Florida
1 review
3 helpful votes
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I RECENTLY BOOKED A FLIGHT AND THEN CANCELED.
THEY CANCELED THE FLIGHT AND CHARGED ME ADDITIONAL $75.00 AND DID NOT REFUND MY FLIGHT.
WHY DID THEY CHARGE $75. TO CANCEL FLIGHT?
WHY DID THEY CHARGE ME IF THEY COULD NOT REFUND MY RESERVATION?
THEY HAVE A VERY POOR CUSTOMER SERVICE.
THE ASSOCIATES BLAMED THE OTHER ASSOCIATE FOR MY ISSUE AND REFUSE TO HELP ME.
I WAS ALSO CONSTANTLY PLACED ON HOLD FOR SEVERAL HOURS.
PLEASE DO NOT USE THIS SITE FOR ANY TRAVEL BOOKING.
THE ONLY THING YOU WILL RECEIVE BACK IS A HEADACHE AND STRESS.

Date of experience: May 30, 2017
Sarah C. — Justfly.com Rep
over a year old

Hi Jennie,

Thank you for taking the time to review our services. We have successfully located your booking and will be looking into it for you. Should there be any further action required, we will be reaching out to you by phone or email.

Kind wishes,
JustFly Team

Canada
2 reviews
0 helpful votes
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Great Service!
May 30, 2017

Very happy with flight info given and updates on prices to desired destination. A very good organization to use for travel.

Date of experience: May 30, 2017
Texas
1 review
1 helpful vote
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I had run a search and saw the price for the flight I wanted. But when I tried to book. The site stop responding. It did that for a couple of times. Then when I finally was going to book... it told me it was available over the phone. When I called. Then I was told price had changed. And they couldnt book the tickets of my children. Call was too long.
By the time I called the airline. The price already went up way too high..

Date of experience: May 30, 2017
Sarah C. — Justfly.com Rep
over a year old

Hi Esthela,

Thank you for taking the time to review our services. We have successfully located your booking and will be looking into it for you. Should there be any further action required, we will be reaching out to you by phone or email.

Kind wishes,
JustFly Team

Texas
1 review
1 helpful vote
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Change within 4hrs is not good
May 30, 2017

Last time I booked the ticket and want to change, they charged me extra money. For loyal customer, they have to have favorite policy. Otherwise, why I have to book through Justfly?

Date of experience: May 30, 2017
Washington
1 review
0 helpful votes
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The site was super easy to use, they give great comparisons and offer the best price I could find. I would definitely recommend this site to my friends and family! I actually heard of it through my aunt.

Date of experience: May 30, 2017