On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Justfly.com Reviews Summary
JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I accidentally entered June 26 ad departure date when it should've been July 16.
I bought travel protection insurance thinking it could "protect" me for on foreseen things such as that but they couldn't help me. The airlines didn't help me. Nor did just fly.
In fact, to cancel reservation it cost more than the non refundable non transferral ticket.
So I had to buy another ticket.
My husband passed away in the States and that where we had his funeral and interment. But he's from Calgary and his family lives there. So they are having a memorial/celebration of his life there - hence the purpose for my trip.
I'll never book with Just Fly or Westjet again.
Great, But prices could still be be lower on you designated dates instead of just alternates. It would be nice if you could earn just fly points for frequent flyers.
To be able to buy a ticket at short notice for the price I did was beyond relief. While every other site was offering 2 - 3 times more, Just Fly came in extremely cheaper!
Got a great price on round trip tickets to Rome. Site was easy to use! We received email updates that helped us get the great price.
Great price, ie, beat all others
Quick process: receive notification email right after the booking.
Follow-up: quick and easy.
Good price, however, they should include the final-"real" cost at the beginning. On the website they showed you the price including taxes, it took me by surprise that after I choose the seats "magically " appears an additional fee for the seats that wasn't included first.
Hi Laura,
Thank you so much for taking the time to leave this review. Without your feedback regarding seat selection fees, we would not be able to improve our services. I have sent your commentary over to the website team for further review.
We hope that you'll consider booking with us again as we’re always looking to improve our products daily.
Cheers,
JustFly Team
I had a little misunderstanding with my reservation and my credit card and Debbie the customer service took good care of me and she handled my situation in a professional way and her voice tone was nice and respectful.
Everything worked OK on online have my ticket. It to a short time to get it done. And I got an OK price. Its wasnt clear that there was a fee but I expected that
I will continue to use Justfly, as prices quoted were "real".
Lowest fare out of ever site I looked on, including the airlines directly.
I got a flight in short order for a good price and would totally recommend using JustFly because I was also able to claim my seats in advance. Claiming my seating is very important to me. So, this was a great feature as well as the pricing and time of the flights.
Easy to navigate the website. JustFly had the best price on the web! Would definitely purchase from you again!
Very pleased did not know about your site. Stumbled upon it. Found the cheapest tickets available. Hope I have no problems with check in.
Ticket prices were higher than actually advertised and there were hidden fees...
I always buy my airplane tickets with justfly! It's easy, cheap and safe! I do recommend the page! :)
It was helpful, I will use it again, good prices. Good information I would prepare better prices in the rent-a-cars but in general is a good website I will use it again
I ordered the tickets on line and all went well. Please do not harass me to
Add more info. Now you are adding to more stress that I need at this time.
These are the reasons I do not want to do this.
Gracias es un poco difícil escribir en inglés para mí, pero quiero decir que estoy satisfecha con el servicio.
My review is for the booking process only since my trip is not for 2 months. The pricing was much lower than Expedia or Travelocity and the process was fairly easy. Hope the trip goes as smoothly.
I liked the site layout. Very easy to navigate. Extra fees were annoying though... maybe show prices in a range so you can see what the end cost will be before selecting a flight?
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account
Hi Renee,
Thank you for sending us all your information. I have forwarded the details to our Escalations Team and one of my colleagues will be contacting you to look into this issue.
Please let me know if there is anything else we can help you with.
Kind wishes,
JustFly Team