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Justfly.com Reviews Summary
JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.
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I had a horrible experience. Purchased a round trip to Morelia Mexico and my return flight is with Volaris. I tried to add on my checked bags during my purchase on JustFly but I was not able to do so. I called customer service and they stated I needed to call the airline directly. When I called Volaris they stated they had to charge me double because I was adding the bags after the fact and not during my initial purchase on JustFly. JustFly washed their hands and said they had no control over what the airlines charge for bags even though it was not even an option during my initial purchase on JustFly! Never ever again buying tickets on here for our yearly Mexico trip!
Good price and lots of options. More choices than most other sites. How much is there to say about buying a ticket? 100 characters is too many!
Talked to someone who said she would call back because they wanted me to confirm what identification my 14 year old daughter would need. They never called back but eventually I did it on my own online
Thank you for the reservation I enjoyed the experience. I will check for flights next time I travel.
JustFly Booking Number: 171-291-061
American Airlines Confirmation Number: RPBRZO
Finnair Confirmation Number: VAD7D7
I was shocked about the total amount they charged me that did not included the baggage fee after I paid. JustFly never notify and show you the baggage charge and information before your booking. I'm so angry about that. It was HORRIBLE RIPPING OFF PEOPLE WITH HIGH BAGGAGE FEES NOT DISPLAY BEFORE THE BOOKING. Carry on was incl. I'll try to make an official complaint and strongly request to handle my baggage fee.
The app made booking flight easier! And convinient, because it gives you a huge selection of choices when it comes to different prices and dates.
I found JustFly to be an excellent interactive experience that gave me a range of flight options and great prices. I got just the itinerary I wanted at a really good rate. I'll definitely book again
Easy to book. Great price. Love it. Excellent site. I would recommend this site to everyone. I have booked several travels via this site.
I've used you once before and it was easy and safe to use your service. You have given me several good options this time too.
Amiable company to deal with giving you hundreds percent of assurances and rest of mind anywhere anytime you're flying around the world with respect and responsible customer service support
Purchased the same airline ticket with same exact flights and dates for another party after purchasing from your site and prices was cheaper buying directly from Qatar
For $1300. 08 and yours was $1366. 68, i hope you truely beleive in customer service and reinburse me the difference
No problem, only down side which isn't a big deal is before I logged in with my Ebates account price was $243 after I logged into Ebates it went up to $247 for the same flight. Again not a big deal. Besides that everything else was smooth.
Wonderful, easy to navigate and purchase with ease.
I always contracted a third party to book my flights because I thought it's a complicated process. Justfly makes it simple and a fun experience. Yes, with Justfly you can do it yourself!
I have been using this portal to book my flights for 3 years and keep loving it!
I always recommend my friends to use it as well. I actually just finished booking and send my sister to book theirs too!
Everything was very easy and happy to find the cheapest ticket from Honolulu back home. Purchased on line and not a problem. Thanks.
The best one yet! I never had any problems with these airlines. They are really understandable and they are making sure passengers are satisfied.
Easy Navigation and keeping the customer updated on prices is helpful! Fast Check out makes it easy and efficient.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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