JustFlowersReviews 5,865

Not a good experience. First of all the flowers did not arrive on the date I choose. Second of all I didn't receive an email until 3:54 on the date they were supposed to be delivered that the flowers were not going to be delivered. Third I get an email 4 days later(Sunday) that the flowers would be delivered Monday. Fourth At 2:04 Monday I received an email and phone message that Just Flowers needs another $35.00 to deliver - I have never ever heard of such a thing. Just to be clear these flowers were ordered and paid for on January 20 2026 -delivery requested February 5 2026. Today February 9 2026 I cancelled and requested a full refund.

The flowers were eventually delivered and were quite lovely, but the experience was fraught with confusion. The flowers were to be delivered to my friend at work. I paid the expedited delivery fee for 4-hour delivery since I knew she would not be at work all day. The delivery did not happen in time. Then I received an email stating that I needed to call because delivery would require an additional $27 fee. I called but I could not understand the rep due to ESL and a poor connection. I eventually hung up and tried again to cancel the order. While talking to a different rep I was told there was no $27 charge and that they would deliver to her home address. While on the phone with the rep I received a thank you from my friend for the flowers. If this sounds confusing, it was. In the end I was satisfied but not sure I would order from JustFlowers again.

I've tried you all twice, and both times there were issues with the order. I received a confirmation email, you would think that was it, but no, I was sent a message that the flowers couldn't be delivered until I called the number. I called the number and confirmed the order. Then I received about 4 more calls, which confused me because I had already confirmed the order. And the first question was for my credit card info, I refused because I thought it was a scam/fraudulent, then another call from another number, the same thing, threatening to cancel the order. This went on for about 30 mins, at this point, they sent an email, it was canceled, I couldn't be more grateful. I contacted a local florist, flowers were ordered, delivered, and customer service was excellent, so I will never use JustFlowers again in my life.

Ordered flowers on Friday for Monday delivery for my mother's birthday. Received a message at 5:30 pm on Monday that a florist couldn't process my order but they found an alternative for another $60. And to top it off it wouldn't be delivered until Tuesday. Total B. S. Asked for a refund. I'd give 0 stars if possible. We shall see.

The picture of what was supposed to have been sent and what was actually sent were two different things. What was sent looked thrown together without thinking. After calling they offered me $10. It was embarrassing to send to my friends who were grieving. I asked for it to be resent and they said they got 4 plants in a dish. That's what you ordered. Very disappointing. On top off that I paid $20 delivery for the next day and it was a day late.

I ordered a floral arrangement to be sent to my sister for her birthday. I ordered it on Monday, DEC 15, to be delivered on the 16th. It did not arrive at all. Turns out it was delivered to the wrong address and the local florist didn't want to correct their mistake. I was told it would be delivered on Wednesday, then Thursday, and finally on Friday it arrived. It was a beautiful arrangement, given the bonus treatment, but it was 3 days late.