JustFlowersReviews 5,870

WE ORDERED FLOWERS ON MARCH 15TH AND THEY WEREN'T DELIVERED UNTIL MARCH 17TH, NOT ONLY WERE THEY DIFFERENT ARRANGEMENT, BUT A DIFFERENT COLOR COMPLETELY. WE ORDERED A PINK ARRANGEMENT FOR OUR DAUGHTERS BIRTHDAY (LIFE OF THE PARTY ARRANGEMENT) AND WE GOT A YELLOW ONE THAT WAS ALSO SUPPOSE TO HAVE ANOTHER $10 ADDED TO THE ARRANGEMENT BECAUSE IT WAS A LATE DELIVERY WHICH WE NEVER GOT EVEN THOUGH THEY ADVERTISE SAME DAY DELIVERY. WE PHONED TO COMPLAIN AND WE GOT PUT ON HOLD AND NOBODY CAME BACK. WE CALLED AGAIN AND ASKED TO SPEAK TO AN SUPERVISOR WHICH NEVER CAME ON, FINALLY SOMEONE CAME ON AND SAID A SUPERVISOR WOULD BE IN TOUCH WITH US BUT NOBODY DID, AND WHEN WE CALLED BACK AGAIN SHE OFFERED US $5 CREDIT. WHAT A JOKE, THEY DON'T CARE ABOUT CUSTOMER SERVICE AS THEY HAD 761 COMPLAINTS ABOUT THEM ON THE INTERNET. TERRIBLE SERVICE AND WHAT THEY SAY ON THEIR SITE ABOUT SERVICE AND DELIVERY IS NOT TRUE, THEY LIE AND JUST TRY TO GET SERVICE OR SATISFACTION OUT OF THEM. ALL YOU GET IS A RUN AROUND.

Plant was not at all like pictured on the website. I understand it cannot be exact, but this one had three small branches and in the website picture it was full and had like 20+. Company was nice and sent a second plant which they told me may be just like the first one...and it was. So now my daughter has twin scrawny plants. (Good thing she has a green thumb) They should be a little more realistic with the photos. I used them once before and was pleased, so it may be the type of plant/flowers you order. I just felt the for $60, it should be close to the picture.

Very disappointed with Birthday arrangement sent to our daughter. Photo showed primarily an iris arrangent with small hydrangea filler. Received was several large hydrangea blooms with 5 very long iris spikes sticking out. No balance or flow to arrangement. Our daughter ended up cutting the flowers and rearranging to make it more acceptable. Staff was courteous in my many conversations with them but would not send another arrangement. The best I could do was get $10 refund on a $100 arrangement. I was very disappointed as I enjoyed my initial ordering experience and the concern that everything was to my satisfaction. I thought I had finally found a florist I could use in the area.