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JustFashionNow Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety and affordability. Many shoppers appreciate the unique clothing designs and competitive pricing, often highlighting the quality of certain items. However, significant concerns persist regarding inconsistent sizing, long shipping times, and challenges with the return process, particularly due to high return shipping costs. Additionally, customer service appears lacking, as many reviews mention difficulties in communication and order tracking. Overall, while the selection and pricing are appealing, improvements in quality control and customer support are essential for enhancing customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Would give them 5 stars but the shipping fees are way too high
Cool stuff and lots of options and true sizes, fun to view
Tops do not fit... too big. Poor quality. Please refund.
Looking for solid color skirts. Otherwise good shopping.
Sizes off and shipping slow. Took over a month for half of my orders some defective and now that I'm trying to return they have requested pics which have been sent with no response
Dear Customer,
We apologize for the inconvenience caused by the delay in shipping your order and the issues you have encountered with sizing and defective merchandise. We understand how frustrating this can be and we want to make things right.
Regarding your return, please know that our customer support team is working diligently to respond to all inquiries as quickly as possible. And after investigation, we already replied to you via email and Paypal for your return, please kindly check the message we sent.
Regarding sizing, please note that we offer size charts and measurements on our website to assist our customers in selecting the appropriate size. However, we acknowledge that individual body types may differ, and we apologize if the size did not meet your expectations.
If you have any other concerns or questions about your order, please do not hesitate to contact us at [email protected]. Our customer support team is available 24/7 to assist you.
Thank you for bringing this matter to our attention, and we hope to have the opportunity to resolve this issue satisfactorily and regain your trust.
Best regards,
Justfashionnow
Would like length of tops shown in pics or listed in " rather than just word regular.
Poor quality of merchandise.and most difficult to return.
Dear Customer,
Thank you for your feedback, and we apologize that our products did not meet your expectations. We always strive to provide high-quality products to our customers.
Regarding your concern about returning the items, please note that our return policy applies to all purchases except final sale/clearance items, swimwear, underwear, panties, and accessories. Unfortunately, the items in your order fall under the final sale items and accessories category, which are not eligible for return.
We understand that this may be disappointing news, but we hope you can understand that our policies are in place to ensure fair and consistent treatment of all our customers.
If you need additional assistance, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.
Best regard,
Justfashionnow
Easy will await quality when my merchandise arrives.
The dress did not fit and I chose to return it.Wrote to customer services out their website and they never responded once. All I want is a return label with instructions as to how to return it I seem to get no response.
Site is easy to navigate. Prices are amazing! Hope everything looks as good as it does on line!
GREAT CLOTHING I have bought several hundred dollars of clothing from them. The clothes are not cheaply made. They give you quality merchandise. The summer clothing is the best with the dresses and tops. I got items that were very much higher in other stores.
Was a good experience to shop on line for good looking tops
I purchased four items from JustFashionNow.Three of them I had to return. They did not fit. I am waiting to hear from them about my refund. That will make a difference in how I feel about my experience with this company.
Dear Customer,
We're sorry to hear that you had trouble with the sizing of your items
Regarding your return, we sent you the return label. If you already shipped out the return package, please provide the tracking number to us so that we can check.
We will issue the refund once the package was returned.
We appreciate your feedback on this matter and are committed to providing excellent customer service. If there's anything else we can do to improve your experience or address any other concerns, please don't hesitate to reach out to us directly.
Thank you for shopping with us, and we hope to exceed your expectations in the future.
Best regard,
Justfashionnow
So far, I am pleased. I am waiting to receive my order to see the quality of what I have purchased. I am hopeful.
Poor quality and look. Stretchy polyester fabric that looks NOTHING like the pictures. I have clothes that were described same at this site and all were perfect but these products were trash. Tried to return but instead got some money back on my credit card and was told to keep the items(donated). Shipping is extremely expensive-skip this site!
My Experience was good. It took a while to receive the products, but they came eventually.
I have two complaints.
1) I thought I was paying in Canadian dollars, but I was charged US exchange on top.
2) The dress size was way too big. It definitely was not the large that I ordered. All the other tops in large fit well.
I like to wear clothes, you can't buy in any shop in Denmark.
Just type, click and send. Easy! It took a bit longer than l hoped, but it came.
I had no problems at all with the order. Ordering was easy, and delivery was ahead of the stated delivery date.
It took much longer than expected to receive my package. I did not expect it to take almost a month, when your web site said 7 to 10 days for shipping. I guess that meant it would take that amount of time to get the order together to ship and then 3 weeks to ship. Likely I got just in time for the event I need it for.
Good except for sometimes the discount codes that I'm sent by email don't work when I purchase an item.
The website has some issues and shipping is too high.
Couldn't apply the coupon code sent to my email.
You emailed me a special coupon, then when I typed it in you didn't apply it.
I keep getting emails telling me my order is on the way. In the email there seem to be duplicates of the blouses I ordered (2 of the same twice) instead of the actual different items ordered. Waiting almost a m month and no merchandise. How can I get a refund?
Shipping cost nearly half the price of items. Only the 80% sale price makes me able to tolerate this vender
From the business
JustFashionNow is a global trendsetter online fashion Website. We aim to provide everyone with the latest fashion at an affordable price!
We focus on the latest women's trends. Fresh items dropping daily with all the categories and 10000+ styles including dresses, blouses, tops, and pants.
JFN is stocked with everything you need to build your look! We've got Fashionable Products, Exclusive Deals, Secure Payment, and 24hrs Contacts!
Visit our store here or Download the JustFashionNow App below and start your fashion path at affordable prices!
Website: https://www.justfashionnow.com/
APP:https://justfashinnow.onelink.me/hWkv/kefu1124
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
We apologize for the inconvenience caused by the tops not fitting and the poor quality of our products. We understand how frustrating it can be when items do not meet your expectations, and we want to make things right.
Please note that we offer a return policy for all purchases (except final sale/clearance item(s), swimwear, underwear, panties, and accessories) within 30 days after you have received the last package of your order. Please check the return policy at https://www.justfashionnow.com/information/returns for more information on how to initiate a return request.
Regarding the sizing issue, please kindly check our size chart and measurements on our website to ensure that you select the correct size. However, we acknowledge that individual body types may differ, and we apologize if the size did not meet your expectations.
Regarding the quality issue, please kindly provide us with more details about the problem so that we can investigate the matter and take appropriate action to prevent similar occurrences in the future.
If you have any further questions or concerns about your order or the return process, please do not hesitate to contact us at [email protected]. Our customer support team is available 24/7 to assist you.
Thank you for bringing this matter to our attention, and we hope to have the opportunity to resolve this issue satisfactorily and regain your trust.
Best regards,
Justfashionnow