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JustFashionNow Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety and affordability. Many shoppers appreciate the unique clothing designs and competitive pricing, often highlighting the quality of certain items. However, significant concerns persist regarding inconsistent sizing, long shipping times, and challenges with the return process, particularly due to high return shipping costs. Additionally, customer service appears lacking, as many reviews mention difficulties in communication and order tracking. Overall, while the selection and pricing are appealing, improvements in quality control and customer support are essential for enhancing customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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The order was 2 items. Both were too large in size. The blouse quality was okay, the dress material was not what I had expected in quality and weight. The process to return the items is among the worst I have experienced. Every instruction is open ended. Finally today the items are going to mailed USPS, right or wrong.
I will wait until I receive the ordered items. Ordering was not complicated.
It took a long time to arrive and it was an Ugly dress. I am having trouble returning it as there is no address to ship it to. I'm very disappointed with the customer service.
Dear Customer,
We are sorry that it took too long to receive your order and that the item did not meet your expectations. We understand this is very disappointing to you, and we sincerely apologize.
Regarding your return request, we replied to you by email on April 27th. Please check your email spam box to make sure our mail has not been missed and reply to us so that we can process your return.
We attach great importance to the quality of our customer service and hope to help you solve your problems and provide satisfactory service. If you need any assistance or have other questions, please contact our customer support team: [email protected].
Thank you again for your interest and feedback. We hope to serve you better and restore your confidence in us.
Best regard
Justfashionnow
Good quality, pleased with shirt, just took way too long!
Dear Customer,
We apologize for any inconvenience caused by the delay in shipping your order. We understand that timely delivery is essential and strive to fulfill orders as quickly as possible.
Please note that shipping times can vary based on various factors, such as the shipping method selected at checkout, the destination of the package, and unexpected shipping delays due to circumstances beyond our control.
However, we take this matter seriously, and we will do our best to expedite the delivery of our order.
If you need additional assistance, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.
Best regard,
Justfashionnow
I love this place. I just wish it would come faster. The outfit that I just got to wear to a graduation is crooked on the bottom of the pants, one leg is longer than the other. I am going to have to return them because I dont know how to sew
So far the shopping was easy. I have not bought from you before so I hope the clothes are nice. Shipping is expensive and slow, but the prices are good for the clothes so I am hoping it all works out.
I have a dress with a noticeable fabric flaw in the front and have not received any help to my satisfaction. After several emails, I am still unsatisfied. I really like the dress and just want an exchange. I will not be able to recommend your company as the customer service has been poor!
From the time from ordering my items to when I received was extremely long and they came in at different times with weeks in between. One item that I had hoped to wear to a special function arrived two weeks too late. I will not use this site again and will not recommend it to anyone. It was a terrible first time experience.
The delivery was slow but satisfactory. However the small size dress was too big and the jacket did not fit right. It would not lay flat at the front. The fabric was very light for both dress and jacket.
Dear Customer,
We apologize for the inconvenience caused by the sizing issues with the dress and jacket you received, as well as the slow delivery. We understand how important it is to receive and wear items that fit well and meet your expectations.
Regarding the sizing issues, we kindly ask that you check our size chart and measurements on our website to ensure that you select the correct size. However, we acknowledge that individual body types may differ, and we apologize if the size did not meet your expectations.
Regarding the fabric quality of the dress and jacket, please know that we take quality control very seriously and will investigate the matter further. Please kindly provide us with more details about the issue so that we can take appropriate action to prevent similar occurrences in the future.
If you have any other concerns or questions about your order, please do not hesitate to contact us at [email protected]. Our customer support team is available 24/7 to assist you.
Thank you for bringing this matter to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
Justfashionnow
Just orderd so no message until after delivery
Easy to shop and pay. Loved the quality of the material.
We'll see what actually comes, and what actually fits. Returns made extremely difficult - offered 40% of item cost.
I ordered the wrong size as Large was the correct inches per your site but I should have ordered Medium. I had to cancel part of my order because it was taking to long to get even though I ordered it 4 weeks before ye vacation. I have ask for label to return the merchandise I did get but have not gotten it yet.
I just got my first order which was the black scallop crop pants I love them they fit perfect thank you
I am repeat customer and happy with the products and service
Items are very good, I was disappointed it did not allow to type in coupon code or deduct 40% off 4th item so I only bought 2
I have been satisfied with everything that I have ordered from you. Everything comes in at a fast rate, and it's true to size Thank You
There's nothing complicated about ordering... Thank You
Dress arrived with buttons attached in a skewed manner. Dress tighter than expected although advertised as loose fitting. Order also took nearly a month to arrive.
Dear Customer,
We apologize for the inconvenience caused by the issue with the buttons on your dress and the sizing discrepancy. Additionally, we understand that the delay in shipping your order has added to your frustration.
Regarding the sizing issue, please kindly check our size chart and measurements on our website to ensure that you select the correct size. However, we acknowledge that individual body types may differ, and we apologize if the size did not meet your expectations.
Regarding the shipping time, we understand your concern, and we apologize for any inconvenience caused. Shipping times can vary based on various factors, such as the shipping method selected at checkout, the destination of the package, and unexpected shipping delays due to circumstances beyond our control.
If you have any further concerns or questions about your order or the return process, please do not hesitate to contact us at [email protected]. Our customer support team is available 24/7 to assist you.
Thank you for bringing this matter to our attention, and we hope to have the opportunity to resolve this issue satisfactorily and regain your trust.
Best regards,
Justfashionnow
I ordered at least four items well over six weeks ago. One pair of sandals arrived. The dress I ordered never arrived, nor did another pair of shoes and an additional item. Over $100.00 total. There was never a confirmation of the order, nor any follow-up emails. No way to track order. No way to communicate. That's pretty much my definition of theft. Buyer beware.
Good variety of items however still waiting for my items cancelled out of stock tried to replacement have not heard anything. Still waiting for 3rd item.
I've bought from you before and was very pleased with my items so I decided to make another purchase.
My order is still incomplete, didn't receive the T-shirt yet. I wear Med size like others I got from you but some of my order has to be returned because they're too tight across the chest and underarms. I'm very pleased with other tops I've bought from you!
Products look and are described as amazing, but everything has a plastic coating on it. The fabric is horrible and since you have to ship overseas it is not worth returning. They offer you.20 on the dollar, which I took.
Dear Customer,
We are sorry to hear that the products you received did not meet your expectations. We apologize for any inconvenience caused by the plastic coating and the poor quality of the fabric.
Please know that we strive to provide fair compensation for our customers' dissatisfaction with our products. We appreciate your understanding that return shipping can be costly and time-consuming, so offering partial compensation may be the best option. And we are glad to tell you that we have a return warehouse in the US.
We take your feedback seriously and will use it to improve the quality of our products and services. If you have any further concerns or questions, please do not hesitate to contact us at [email protected]. Our customer support team is available 24/7 to assist you.
Thank you for bringing this matter to our attention, and we hope to have the opportunity to serve you better in the future.
Best regard,
Justfashionnow
Easy to find everything; easy to checkout
From the business
JustFashionNow is a global trendsetter online fashion Website. We aim to provide everyone with the latest fashion at an affordable price!
We focus on the latest women's trends. Fresh items dropping daily with all the categories and 10000+ styles including dresses, blouses, tops, and pants.
JFN is stocked with everything you need to build your look! We've got Fashionable Products, Exclusive Deals, Secure Payment, and 24hrs Contacts!
Visit our store here or Download the JustFashionNow App below and start your fashion path at affordable prices!
Website: https://www.justfashionnow.com/
APP:https://justfashinnow.onelink.me/hWkv/kefu1124
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
We apologize for the inconvenience caused by the sizing issues with both items, as well as the poor quality of the dress material. We also understand that the return process has been frustrating, and we appreciate your feedback.
Regarding the return process, we are continuously improving our procedures to better serve our customers. We apologize if our instructions were not clear enough or if there were any misunderstandings.
Regarding customer service, we understand your concern and will take it into account when reviewing our communication channels. Please kindly note that our customer support team is available 24/7 to assist you via email at [email protected] and online chat. We appreciate your understanding that different customers may have varying preferences for communication channels.
Regarding the offers for keeping the items at a discounted price, please know that we value your satisfaction with our products and want to offer options for resolving any issues you may encounter. However, we understand your decision to return the items, and we will process the refund or exchange once we receive your package.
And please kindly send the tracking number to us so that we can speed up the refund process.
Thank you for bringing this matter to our attention, and we take your feedback seriously. We hope to have the opportunity to serve you better in the future.
Best regards,
Justfashionnow