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The company has garnered a mixed reputation among customers, with notable strengths in product variety and affordability. Many shoppers appreciate the unique clothing designs and competitive pricing, often highlighting the quality of certain items. However, significant concerns persist regarding inconsistent sizing, long shipping times, and challenges with the return process, particularly due to high return shipping costs. Additionally, customer service appears lacking, as many reviews mention difficulties in communication and order tracking. Overall, while the selection and pricing are appealing, improvements in quality control and customer support are essential for enhancing customer satisfaction.
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Had difficulty in finalizing the order, wanted to delete free gift. Not clear what the $36.99 standard is, is this shipping? Do not understand what the $9.99 charge was for, Had difficulty with the entire order, your web page is not user friendly. Want to return the entire order due to the sizing issues, product quality, etc.
Had difficulty in finalizing the order, wanted to delete free gift. Not clear what the $36.99 standard is, is this shipping?
It's like they photographer a beautiful cotton blouse and then printed it on cheap material. So disappointed!
Dear Valued Customer,
We apologize for any disappointment caused by the quality of the blouse you received. We take this matter seriously and will investigate the issue further to ensure that our quality control measures are upheld. We want to assure you that all of our products undergo rigorous quality checks before they are listed on our website.
If you would like to return or exchange the blouse, please do not hesitate to contact us at [email protected] with your order details. We offer a hassle-free return policy with a full refund or exchange for any defective or unsatisfactory items.
Thank you for bringing this matter to our attention, and we hope to have the opportunity to serve you better in the future. If there is anything else we can do to improve your shopping experience, please let us know.
Best regard,
Justfashionnow
Purchase process was simple. Liked the multi-colored glass looking material in a long dress. When it arrived, it was as LOVELY as advertised. Very Pleased. Reasonable price. 6-3-2023. Mgb.
Easy, lovely tops and reasonable prices.
Great items to look and buy, easy site to use but harder task to pick which ones you want.
Easy and great clothes. I had brought many articles of clothes and never been disappointed
You have some of the most beautiful, low-priced clothes I've ever seen. Please make more of your styles in plus size women for me.
Lots of items to choose from. It really took a long time for all four items to come. I like the quality of the items but some of the items I will have to alter as I think the size was wrong for the style of the top. I am completely satisfied with the cost of the items.
The items I received were great quality for the price, however two remaining items still have not been received and its been over a month now.
I looked forward to receiving my items,however, I was totally disappointed when it arrived. White pants were not white and the same for the navy pants. A drab blue. The two blouses were also disappointing. I will be giving these items to a local charity
So far okay! We'll see what happens next time. Thank you
I won't order anything from you all every again.Just my own opinion. Thank you stuff I will never wear will sell at garage sale.
Terrible,and the shipping costs are way to high.
I am also trying to return a tp Casual plain looose neck 17.84
Terrible,delevery is bad and last year I got rings instead of,my clothes,trying to get thru to you people is
So damn hard and frustrating.This will be my last 2 orders, if I ever get them
Rosalie Spears *******@live
It takes to long to receive the package
I needed to return several items because they didn't fit comfortably. I had to pay shipping to return the items! I love the clothes but think returns/exchanges should be free (like Amazon). I won't be ordering from Just Fashion Now again.
First time ordering, no comment until I'm sure of quality of fabric and/or any of your products. Maybe if/when I order more products, I might give a better rating. Thought I was given a discount for being first timer customer. Guess I was wrong.
Dear Customer,
Thank you for your feedback and sorry for the discount code issue.
The code number for the first timer customer is NEW10. You can find it on the top banner of our website.
If you need additional assistance, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.
Best regard,
Justfashionnow
Two of the dresses are somewhat larger than small size
I don't send them back because it will be complicated and I lack time right now
Two of the dresses are not small although they show that size
Love these clothes! They are try to size and the material is nice.
Love the styles and the price but the dress was way too small even though I purchased my usual size. Returning the dress was a hassle and I still have not received the promised refund yet.
3rd time I've ordered…. I order 4 items in XL. 1 fits….2 could fit my car and one would fit my 10 year old granddaughter
It was the same with 2 sweaters I order last fall one is great and the other is too small to even try on!
I didn't return any of them because on my first order someone at your place told me the return shipping would cost more than the items
I spent at least an hour picking out about 6 tops, left for a bit and they were gone when I came back…. Very frustrating
It was a long wait and still waiting for other half of order but I do like the blouse I received
Placed and order over a month ago and part of my order still hasn't shipped and items that were shipped still haven't arrived. I contacted customer service and was pretty much told to wait for it.
Answer: Because you get lured in by deals and don't read reviews. My loss too, glad I never ordered more items - I think this company is a fraud, or unable to cope with plain business, shouldn't be allowed to operate at this level
Answer: I ordered 3 items. What I was sent was not what was pictured. The items smelled to bad that it was alarming. The whole order went into the trash.
Answer: Hi Angela, I don't think the complaints are solely about slow delivery - some people are saying that the quality of the goods that they received were poor. I'm glad that people have taken the trouble to write in and give a review. I was going to buy some shoes from 'justfashionnow', but after seeing all these complaints - I have decided not to bother.
Answer: How can we get this fraudulent company off the internet? I doubt China cares about the Better Business Bureau. I am going to donate my horrible faux linen dresses and not waste any more time or $ on returning items. I am sure this is just what the Chinese company hopes for, and probably the way in which they can stay in business. MY MISTAKE FOR NOT READING REVIEWS BEFORE ORDERING!
Answer: JustFashionNow is trustworthy.Up to 95% of our customers love our products and service. In fact, even for a famous and large company, there is a few negative reviews as well. You can't always please all. Hope for your understanding. But we still relay on different customers' feedback to improve our products and quality. If there is any question or confusion, please contact our customer service at https://www.justfashionnow.com/account/contactus. We will help you to resolve the issue ASAP.
Answer: DO NOT PAY ANY MONEY TO THIS COMPANY! Read the reviews and be aware that many people, including me, have been sent sub-standard items & had little or no luck in getting money refunded. They are a company who do not supply goods as described in the adverts. Stay away from Justfashion. Just saying!
Answer: It takes forever to ship. But it should finally arrive. But don't expect it to be the item you ordered. The items advertised and their descriptions may not be accurate. But they will never admit their mistake. My wife purchased a dress that was described as being linen/cotton, but the dress that arrived was cotton/polyester. It was virtually impossible to get the mistake corrected. The website would not transmit the request for a refund/exchange. All you get is a form letter explaining how to request a refund/exchange. When they finally did answer my repeated emails, they said I would have to return the dress to China at my own expense. And there was no guarantee the replacement would be linen/cotton.
Answer: I am asking for same return address but no reply... did you end up getting a refund?
Answer: Do not order from this company-
Answer: Could you please tell us your order number so that we can check it for you? If you don't know your order#, please tell us your full name as well as your shipping address.
JustFashionNow is a global trendsetter online fashion Website. We aim to provide everyone with the latest fashion at an affordable price!
We focus on the latest women's trends. Fresh items dropping daily with all the categories and 10000+ styles including dresses, blouses, tops, and pants.
JFN is stocked with everything you need to build your look! We've got Fashionable Products, Exclusive Deals, Secure Payment, and 24hrs Contacts!
Visit our store here or Download the JustFashionNow App below and start your fashion path at affordable prices!
Website: https://www.justfashionnow.com/
APP:https://justfashinnow.onelink.me/hWkv/kefu1124


Dear Customer,
Thank you for providing feedback on your recent order. We apologize for any negative experience you may have had and would like to address your concerns.
Regarding the charges on your order, we apologize for any confusion caused by the $36.99 standard charge. This is for shipping and handling fees. Additionally, there was no $9.99 charge on your order; this was simply the price of the free gift you selected. You can find more information regarding your order by visiting https://www.justfashionnow.com/order-query.
We appreciate your feedback on our website's usability, and we will forward your comments to the relevant departments to improve the user experience for our customers.
If you are unsatisfied with your order due to sizing issues or product quality, we offer a hassle-free return policy with full refunds or exchanges for defective or unsatisfactory items. Please contact us at [email protected] with your order details, and we will be happy to assist you with the return process.
Once again, we apologize for any inconvenience caused and appreciate your feedback. Thank you for choosing JustFashionNow, and we hope to have the opportunity to better serve you in the future.
Best regards,
Justfashionnow