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JustFashionNow Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety and affordability. Many shoppers appreciate the unique clothing designs and competitive pricing, often highlighting the quality of certain items. However, significant concerns persist regarding inconsistent sizing, long shipping times, and challenges with the return process, particularly due to high return shipping costs. Additionally, customer service appears lacking, as many reviews mention difficulties in communication and order tracking. Overall, while the selection and pricing are appealing, improvements in quality control and customer support are essential for enhancing customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Shopping was easy disappointed they were out of color dress I preferred
Material not quite what I expected. Dress part is more like a fancy slip with a print on it. The jacket is extremely cheap looking. I will not use it. I am looking for a shrug or cardigan to wear with the dress.
Beautiful looking clothes. Sure hope my order fits
Very poor quality. Items added to my order and bill, not ordered nor wanted. Super slow shipping
Out of stock in many styles, sizes and colors
Products- mostly made for tall people with very long sleeves, which need to be adjusted and this is an extra cost. There is nothing for "petite" people, never mind pants, except some tops with short sleeves.
Services- some products is shown and it looks like is not in stock. I am still waiting for my one top with dots on it, ordered on 04/04/23. The shorts, which were sent to me just recently, are not the one I have ordered; very disappointed. And your returns are costly and not easy.
Cute clothes but don't fit. No wat to return items
Your payment system is confusing I have delt with you before and I hope your product this time has improved no problems here
We appreciate your feedback regarding our payment system and are glad to hear that you did not encounter any issues with your recent order. We strive to make the ordering and payment process as straightforward and user-friendly as possible, but we acknowledge that there is always room for improvement.
Thank you for choosing our products and services again, and we hope that you continue to have a satisfying shopping experience with us. If you have any further concerns or feedback, please do not hesitate to contact us.
The colors of the shirt were very pretty, nice and bright. Shipping took quite a while and was more than the shirt cost. The material of the shirt was different than expected. It was described as a T-shirt, which I expected a cotton blend type and this was a silky type material.
Nice merchandise, but shipping is high.
Item did not fit... had to return. When I understood how to do it, it went well. Customer service was great! Waiting on refund to be posted to my card
I ordered a white dress and it is as pictured. It came really fast as well, within a few days of ordering. The item is a bit thin but I will use it as a duster for jeans rather than wearing it as a dress.
I am a new customer to JFN. My first order had two pieces that obviously was substitutions. I would've preferred no replacement to the matronly unattractive tops that was sent to me which was nothing like the tops I ordered by comparison. One piece arrived long after the others and one of the sleeves was left unhemmed with a ragged edge which I'll have to sew before I can wear. I doubt I will order from this company again
Dear Customer,
We apologize for any inconvenience and disappointment you experienced with your recent order. We take the quality of our products and services seriously, and we strive to provide exceptional customer service.
Regarding the substitutions in your order, we understand that it can be frustrating to receive items that are different from what you expected.
In regards to the unhemmed sleeve, we apologize for the error and any inconvenience caused. Please contact us via email at [email protected] or via live chat with your order details and a photo of the issue so that we may rectify the situation as soon as possible.
If you need additional assistance, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.
Best regard,
JUSTFASHIONNOW CS TEAM
Great prices, good quality, easy ordering process and good service
The package arrived in great shape. Online ordering gets right to the page and acknowledgement email.
Attractive, light weight and comfy. I am pleased with the quality of material.
Quick and easy payment. Ordering was no problem. I received my order and it is a nice quality.
CODE offers are confusing. No way to cancel an order if I change my mind.
Purchased 3 items. All were as described and good quality. However 2 of the items didn't fit. I have found it impossible to return them. I submitted a ticket but never received a return #. I think they are waiting for the 30 day return window to expire. Sadly I won't be ordering from them again.
I am not happy about the delivery time. I travel a lot and make selections based on my clothing needs when traveling. I like the clothing I selected just the delivery is costing me a need to shop locally.
I am choosing to wait until I receive my purchase
Cute shoes and easy check out. Now if they just are comfy I'll be delighted!
OUT OF ABOUT 25 GARMENTS I KEPT 4 OF THEM! PHOTOS ARE NOTHING LIKE WHAT YOU RECEIVE (PHOTOSHOPPED +++++) AND MATERIALS ARE CHEAP AND NOTHING LIKE HOW THEY EXPLAIN THE AMOUNT OF STRETCH IN THEM. THEREFORE NONE OF THE SIZES MATCH THE ACTUAL MEASUREMENTS.
PRICES KEPT CHANGING AS WELL AS WHETHER I GET FREE SHIPPING OR NOT. AND IF YOU TRY TO RETURN THEM THEY CONSTANTLY EMAIL YOU BACK AND FORTH SO YOU GET SICK OF TRYING TO COMMUNICATE WITH THEM AND THEY OFFER 35% OFF ORIGINAL PRICES. BY THIS TIME YOU'VE HAD A GUTSFUL OF THEIR ATTITUDE THAT YOU JUST ACCEPT IT FOR THEM TO GO AWAY! SO YOU END UP WITH ALL THESE GARMENTS THAT ARE ABSOLUTELY USELESS TO YOU AND YOUR BANK ACCOUNT DRAINED! THERE ARE ALSO OTHERS WHO SELL THE SAME CRAP BUT UNDER A DIFFERENT NAME/S. DON'T GET CAUGHT LIKE I DID, ESPECIALLY WHEN YOU'VE GOT PLENTY OF RAGS ALREADY FROM PREVIOUS BUYS...
Dear Customer,
We apologize for any negative experience you may have had with our company. We take all feedback seriously and strive to improve our products and services for our customers.
Regarding the quality of the garments received, we understand that they did not meet your expectations. We apologize for any discrepancies between the product photos and the actual items received and will investigate the matter further to ensure that our product listings accurately represent the items we sell. Regarding the sizing issues and material quality, we apologize for any inconvenience caused, and we will look into ways to improve our sizing guidance and product descriptions.
Regarding prices and shipping fees, we understand how important it is to provide clear and transparent pricing information to our customers. We will investigate the matter further to ensure that our pricing policies are fair and easy to understand.
Regarding returns and exchanges, we apologize for any difficulty you may have experienced communicating with us. Our goal is to make the return process as seamless and hassle-free as possible. We offer a full refund for any defective or unsatisfactory items. If you would like to return your order rather than compensation, please contact us at [email protected] and we will assist you with resolving any outstanding issues.
Thank you for bringing this matter to our attention, and we hope to have the opportunity to serve you better in the future. If there is anything else we can do to improve your experience, please do not hesitate to let us know.
Best regards,
Justfashionnow
I find it extremely frustrating that all items count for free delivery! Then when I try to find out why and how much more I need to buy, the prices of garments have gone back up or are unavailable! I constantly get emails from you that it's really annoying the heck out of me. I'm sure that my two orders that I've put in in a matter of days, will not go smoothy as it never does seem to be a pleasant experience dealing with online people.
From the business
JustFashionNow is a global trendsetter online fashion Website. We aim to provide everyone with the latest fashion at an affordable price!
We focus on the latest women's trends. Fresh items dropping daily with all the categories and 10000+ styles including dresses, blouses, tops, and pants.
JFN is stocked with everything you need to build your look! We've got Fashionable Products, Exclusive Deals, Secure Payment, and 24hrs Contacts!
Visit our store here or Download the JustFashionNow App below and start your fashion path at affordable prices!
Website: https://www.justfashionnow.com/
APP:https://justfashinnow.onelink.me/hWkv/kefu1124
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
We apologize for the poor quality of the items you received and any inconvenience caused by unwanted items added to your order.
We kindly remind you to ensure that you have selected the checkbox to the left of each item you wish to purchase on the shopping cart page before proceeding with checkout. This will help avoid any unwanted items being added to your order. We appreciate your attention to detail and understanding.
Regarding the slow shipping, please note that shipping times may vary depending on factors such as the destination and customs clearance processes. However, we acknowledge that it is our responsibility to provide timely and accurate information regarding shipping times and delivery dates.
If you need additional assistance, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.
Best regard,
JUSTFASHIONNOW CS TEAM