On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
JustFashionNow Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety and affordability. Many shoppers appreciate the unique clothing designs and competitive pricing, often highlighting the quality of certain items. However, significant concerns persist regarding inconsistent sizing, long shipping times, and challenges with the return process, particularly due to high return shipping costs. Additionally, customer service appears lacking, as many reviews mention difficulties in communication and order tracking. Overall, while the selection and pricing are appealing, improvements in quality control and customer support are essential for enhancing customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Clothing is beautiful Shipping costs, not so much.
Everytime i order, i have been very pleased but this time the sizing was all wrong
Everytime i order, i have been very pleased
The leggings were 2 sizes too big, the 3x shirts were 2 sizes too small, and the bras were quite cheap.
Will see how the size fits so not sure yet
Still have not received all the items in my order after over a month. What I have received does all fit well and the quality is better than I expected. That said, I do not particularly like many of the shirt fabrics as they do not breath in the hot weather which makes it even hotter.
Not enough filters for styles (ie: under tops - tunic, crop, cardigan, hooded, etc.) Had to spend way too much time going back and forth. Depending upon the quality of the merchandise, I'm not sure I would go through this again.
Said it was delivered on may 19 it was actually delivered toddy 6-13 the event I needed it for was may 27th just a little late poor shipping methods
I tried to go by theirterns to return an item that didn'T fit. I was having trouble with me e-mail so asked if they could send me the "returns address" but they could not send it any other way and they ha e no "live people" I could talk to. Got my e-mail working again and after going through all their ruled. I AM WAITING for them to send me the secret address.
Dear Customer,
We apologize for any inconvenience or frustration caused by the returns process.
We sent return emails to you on May 4th and 5th respectively, but we have not received a response from you yet. If you did not receive our emails, we suggest checking your spam or junk folder as they may have been filtered by your server.
Regarding the offer of a partial refund and keeping the item, we apologize if this was confusing or inappropriate. We always aim to provide fair and flexible solutions for our customers' concerns regarding their orders. Our offer of a partial refund was made with the intention of providing you with a convenient solution to avoid the hassle of returning the item. However, if you still wish to proceed with the return process, please send the package to the address indicated on the label and we will issue a full refund once we receive it. Thank you for your understanding and cooperation.
If you need additional assistance, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.
Best regard,
JUSTFASHIONNOW CS TEAM
I am pleased products are as described and service was very helpful
I have been very satisfied with the items I have ordered. When an item became unavailable after ordering, I received a prompt notice and given a credit for the item, this is wonderful to know that you can count on great customer service. Only 1 item wasn't what I expected, the material was very different from what was pictured. That being said I look forward to ordering more items.
Easy to order. But none of products are what they show in pictures.
I will when I receive my tops and shoes. Thank you
Ordered many times and love the blouses and the choices
I have order several times and each order is great. Love the clothes.
Great selection. I hope the product is as good as it shows.
I returned the items because they did not fit. I am still waiting on my refund.
Dear Customer,
We are sorry that our service doesn't meet your expectations.
Regarding the offer of a partial refund and keeping the item, we apologize if this was confusing or inappropriate. We always aim to provide fair and flexible solutions to our customers' concerns regarding their orders. Our offer of a partial refund was made with the intention of providing you with a convenient solution to avoid the hassle of returning the item.
Upon checking, you have filled in the tracking number in our system, but it's the wrong tracking number(MM3S7TEMRRKDE), so we can't match your return parcel.
Please so kindly send us the correct tracking number via email ([email protected]) or Live chat, so that we can process for you.
If you need additional assistance, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.
Best regard,
JUSTFASHIONNOW CS TEAM
Very happy with the product and the service I received. You have won me as a permanent client.
The experience was easy, but I am having problems trying to return the items since they do not fit.
I have not been able to return a shirt I received that is too small because it needs an authorization code and return address, which I have been unable to get. Also, more than a month after my order of 5/11/2023, one of the items I ordered has not been received.
Lots of beautiful clothes to choose from and I hope they all fit me.
This was my first purchase and so far it went smootly
First time to shop. Want to see how long it takes for the order to get here and where it is coming from
Have a little trouble with the web site but over all good.
Slightly confusing website to order but I figured it out.
The quality of the fabrics is not high. Fit of the clothing is very baggy. It is too challenging to do a return.
From the business
JustFashionNow is a global trendsetter online fashion Website. We aim to provide everyone with the latest fashion at an affordable price!
We focus on the latest women's trends. Fresh items dropping daily with all the categories and 10000+ styles including dresses, blouses, tops, and pants.
JFN is stocked with everything you need to build your look! We've got Fashionable Products, Exclusive Deals, Secure Payment, and 24hrs Contacts!
Visit our store here or Download the JustFashionNow App below and start your fashion path at affordable prices!
Website: https://www.justfashionnow.com/
APP:https://justfashinnow.onelink.me/hWkv/kefu1124
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
We apologize for the sizing issues with the leggings and shirts you received, as well as any dissatisfaction with the quality of the bras. Our team strives to provide accurate sizing information and high-quality products, but we acknowledge that mistakes may happen.
If you would like to initiate a return or exchange for these items, please follow the instructions on our website or contact our customer service team for further assistance. We value your feedback and want to ensure your complete satisfaction with our products and services.
But Finalsale items, swimwears, underwear, bags and accessories are not eligible for return.
Please kindly keep the unreturnable item(s).
Thank you for bringing this to our attention. We appreciate your business and hope to have the opportunity to provide a better shopping experience in the future.
If you need additional assistance, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.
Best regard,
JUSTFASHIONNOW CS TEAM