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JustFashionNow Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety and affordability. Many shoppers appreciate the unique clothing designs and competitive pricing, often highlighting the quality of certain items. However, significant concerns persist regarding inconsistent sizing, long shipping times, and challenges with the return process, particularly due to high return shipping costs. Additionally, customer service appears lacking, as many reviews mention difficulties in communication and order tracking. Overall, while the selection and pricing are appealing, improvements in quality control and customer support are essential for enhancing customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Great ordering. I just need to return them all for various reasons. Too big, too tight
First item- they did not have it so I replaced it - the pants were not cotton/linen but polyester and see through and ran very big
The second item never arrived although supposedly it was shipped last week.
Also takes forever to arrive.
Only thing is that discount code was advertised but then did not apply- not good advertising
Everything I have bought is too large needs to be returned
Everything I have bought for my grand daughter has been very good
I have never order from you before but I love the look of your products
I can't believe that the shipping is the same price as one of my tops! Other sites are much cheaper so I'll be using them next time. My tops came in two different shipments. The first shipment had two tops EXTREMELY large even though I ordered medium. The way they were packaged looked like someone else had returned them. The second shipment had one top (a Medium) which fit just right. I still haven't received my refund for the two that I sent back and no notice of receiving them even though the USPS says they were delivered and left with the individual. Also, one of the shirts looked nothing as the picture. It looked old. Not happy at all with JustFashion this time.
Dear Valued Customer,
We apologize for any inconvenience caused by the shipping cost of your order. Shipping fees are calculated based on a variety of factors, including the weight and size of the package, as well as the destination.
We understand that there are many options available when it comes to online shopping, and we respect your decision to choose a different site for your next purchase. We appreciate your feedback and will take this into consideration as we continue to improve our services and pricing.
If there is anything else we can do to assist you, please do not hesitate to contact us. Thank you for considering our store for your shopping needs, and we hope to have the opportunity to serve you better in the future.
Best regards,
Justfashionnow
Ok but I think the s/h was WAY too much. It's half of my order!
The fit is great and the color is just like the picture but without the "sparkle!"
Would order again.
REALLY NICE CLOTHING. GREAT PRICES but items are shipped at different times and I have one item I still have not received.
Dress way too big. Return directions looped around without allowing return information. Finally, was offered 50% cash refund if I didn't return dress. Very frustrating experiencce! Will not do business with them again.
The stock is very cute, but the quality of photoshopping of different colors on items is sketchy. I wonder about the printing quality of the items. Many items not available, and I'm skeptical of the "notify of arrival" thing is legit--just another way to grab an email.
Great selection and will definitely order from them again.
I ordered a dress that size was too small, I tried to returned it, they said it will be easy to send me another one with the right size which was M, never got anything. I sent another email they said to check with in the mail but nothing it had been more then a month since that happen not a good website to order things!
Dear Valued Customer,
Thank you for your feedback, and we apologize for any confusion regarding the reshipment of your package.
We would like to inform you that the reshipment package was shipped on 2023-04-22. We apologize for the delay in shipping, and we want to assure you that we are doing our best to expedite the delivery process.
The package is currently on its way to you, and the estimated delivery date is 2023-05-06. Thank you for your patience and understanding.
If you have any further questions or concerns, please do not hesitate to contact us. Thank you for choosing our store for your shopping needs.
Best regard,
Justfashionnow
Items ordered took too long to arrive and very difficult to track once email sent with tracking info.
Easy to shop and great choices! Fast shipment and great prices!
Wonderful selection... Excellent prices...Website is easy to use...
Very nice and a good selection to pick from had my size. The clothes are very fashionable.
The items came in in drips and drabs. The items did not reflect with what they were pictured like.
I would never have ordered them if I knew how long I had to wait for them. I'm still waiting for the last item. The sizes did not compare to our sizes here in the US. I also did not know they came from China
And am not sure about returning them.
Dear valued customer,
We apologize for any inconvenience you experienced with your recent order. We understand that you received your items in multiple shipments, and they did not match the description or sizing expectations.
To address your concerns, we offer a hassle-free return policy for our customers. If you want to return the items, please check the turn policy at https://www.justfashionnow.com/information/returns and submit a return request so that we can process your request.
Regarding the shipment delays, we acknowledge that some of our products are shipped from overseas, and there may be variations in shipping times due to international customs clearance and transportation. We do provide estimated delivery times on our website, but we understand that this may not have been communicated effectively during the ordering process. We apologize for any confusion or frustration caused by the delay.
Regarding the item's description and comparison to US sizes, we strive to provide accurate product descriptions and size charts on our website. However, we understand that variations in manufacturing and regional differences may result in differences in sizing. We encourage our customers to review the size chart carefully before placing an order and contact our customer service team for assistance if needed.
Thank you for choosing our store, and we hope to have the opportunity to serve you better in the future. If you have any further questions or concerns, please do not hesitate to contact us. Our customer service team is committed to helping you find a satisfactory solution.
Best regards,
Justfashionnow
I went on the sizes they offer and ordered my clothes in XL they are all too big. One top is not even as described. One pair of trousers I never even received. Wrote to then and nothing. Also was led to believe everything was in New Zealand dollars then they charged me in American. Fell I wasted $195 NZ dollars. Very disappointed and will never get anything from them again.
Dear valued customer,
We apologize for the inconvenience caused by the sizing and description issues you experienced with your recent order. Our team is committed to providing high-quality products and services to our customers, and we are sorry that we fell short of your expectations.
Upon further investigation, we have confirmed that we have replied to each email that you have sent us. If for any reason you did not receive our reply, please check your spam folder.
Regarding the sizing issue, we strive to provide accurate size charts on our website, but we understand that everyone's body type may vary. We encourage our customers to review the size chart carefully and measure themselves before placing an order. If the items received do not fit properly, we do offer a hassle-free return policy for exchanges or refunds.
Regarding the item not being as described, we take this matter seriously and want to ensure that your order is fulfilled correctly. Please contact our customer service team with details photos of the received items and we will investigate the issue and offer a satisfactory resolution.
We apologize for any inconvenience and complaints caused by the delay in processing the trousers in your order. Our team has been working hard to process orders and provide efficient services, but unexpected situations may arise, which could lead to delayed shipments. We deeply regret this and assure you that we will resolve any order issues as soon as possible.
Regarding the currency confusion, we apologize for any miscommunication or misunderstanding. We strive to be transparent in our pricing and currency information. Our prices are displayed in the currency of the country selected on our website. However, exchange rates may fluctuate, which may result in differences in the final amount charged.
Once again, we apologize for any inconvenience and disappointment caused. We value your feedback and will use it to improve our products and services. If you have any further questions or concerns, please do not hesitate to contact us. We hope to have the opportunity to serve you better in the future.
Best regards,
Justfashionnow
Great will know more when i receive my goodies
Fast and easy and so many pretty things to choose from!
Compared to ordering in the past, it was more difficult to find the items when I returned to finalize order.
Plus this time some products took way too long to receive, probably coming from China. This may affect my future orders.
The special unusual products offered. Thank you.
My mother purchased over $200 on a series of items last fall (shirts, shoes, accessories, etc.), none of which matched the descriptions due to the poor quality. My mom has tried to return the items, but the shipping label was incorrect. Fortunately, she paid for shipping insurance, and the parcel was returned to her. JustFashion refuses to refund, but they also provide the incorrect shipping label, likely so customers can lose their parcel and money altogether. She's now incurred over $250 in shipping fees. Absolutely shady business practices, and as for these 5-star reviews, I wouldn't be surprised if their paid or if their employees are required to write them.
Now almost $500 later, my mom is still trying to sort this return, but JustFashion seems to be trying to play games, cover up and keep the cash. Avoid at all costs.
Dear valued customer,
We are sorry to hear about the issues your mother experienced with her purchase and return process. We take these matters seriously and would like to investigate further to ensure that our customers receive high-quality products and services.
Regarding the shipping label issue, we apologize for any confusion or inconvenience caused. Our team is committed to providing accurate and efficient shipping labels for all returns.
We understand that you have returned a package to our return center.
To assist us in processing your refund as quickly as possible, please provide us with the return tracking number or photos of the returned package. This will allow us to track the shipping information. If the package failed to be delivered to our return center but was returned back to you, there is a label from customs on the package, please include a photo of it as well.
We understand that problems may occur during the return process and want to assure you that we will issue a refund after checking, even if we did not receive the package. Our customer service team is committed to providing excellent service and ensuring that our customers are satisfied with their shopping experience.
Regarding the quality of the items purchased, we do strive to provide detailed and accurate descriptions of our products on our website. However, we understand that there may be discrepancies in some cases. Our customer service team will work with your mother to address the issues she experienced and find a satisfactory solution.
We appreciate your feedback and hope to have the opportunity to make things right. Please contact us with more information regarding the return process so that we can investigate and offer a resolution. Thank you for choosing our store and we look forward to hearing back from you soon.
Best regards,
Justfashionnow.com
From the business
JustFashionNow is a global trendsetter online fashion Website. We aim to provide everyone with the latest fashion at an affordable price!
We focus on the latest women's trends. Fresh items dropping daily with all the categories and 10000+ styles including dresses, blouses, tops, and pants.
JFN is stocked with everything you need to build your look! We've got Fashionable Products, Exclusive Deals, Secure Payment, and 24hrs Contacts!
Visit our store here or Download the JustFashionNow App below and start your fashion path at affordable prices!
Website: https://www.justfashionnow.com/
APP:https://justfashinnow.onelink.me/hWkv/kefu1124
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Valued Customer,
I'm sorry to hear that you had a bad experience with your recent order on our site. We take all customer feedback seriously and we would like to help in any way we can.
Regarding the first item, we apologize for not having the product available but we understand that the replacement did not meet your expectations. We value honesty and transparency in our product descriptions, so please contact our service team with photos and we will look into this matter further.
As for the second item, we're sorry to hear that it did not arrive as expected. The package was delivered to your mailbox on April 26. Please kindly check your mailbox.
We understand that shipping times can sometimes be longer than expected, especially during these difficult times. However, we are constantly working to improve the speed and reliability of our delivery service.
Regarding the cost of returns, we apologize for any inconvenience this may cause. Our goal is always to ensure customer satisfaction, whether it's through product quality, shipping, or returns. If you would like to discuss further options regarding your return or exchange, please don't hesitate to contact us.
We appreciate your feedback and understand your frustration. We hope to have the opportunity to make things right and regain your trust.
Best regard,
Justfashionnow