On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
JustFashionNow Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety and affordability. Many shoppers appreciate the unique clothing designs and competitive pricing, often highlighting the quality of certain items. However, significant concerns persist regarding inconsistent sizing, long shipping times, and challenges with the return process, particularly due to high return shipping costs. Additionally, customer service appears lacking, as many reviews mention difficulties in communication and order tracking. Overall, while the selection and pricing are appealing, improvements in quality control and customer support are essential for enhancing customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Satisfied. Ordering was fairly easy and it was delivered in a timely manner.
I was looking for stylish clothes, and found them. To my surprise, they were good quality at reasonable prices! I am short in stature. I only had to hem two of the dresses.
No issues with delivery. While items were cute, the quality wasn't the best. While I expected the white leggings to be somewhat sheer, the black ones were also surprisingly sheer, and I could envision that becoming an issue the more they were worn/washed. Also, the fabric felt a bit scratchy, so I had to wash them with lots of fabric softener to get a more comfortable feel. My hunch to upsize to extra large (even though I'm a large) was a wise choice too as the large would have been too snug.
Easy for me to follow steps for ordering.But the dresses do not fit and I have been trying for days to get an address to return them to and get no response. Help me if you can, pleasedre
Easy for me to follow steps for ordering.
Ordered 3different tops got 2 the same never received the other one will not buy anything else from them tryed to explain in text they don't understand not happy
Dear Customer,
Thank you for your feedback and we apologize for any bad experience caused.
We have reviewed your account and found that you placed two orders with us, each containing a duplicate item with the same SPU number SH4S4BBE. We are glad to inform you that all packages have been successfully delivered, and you can track their details at https://www.justfashionnow.com/order-query.
However, we noticed that you mentioned an item missing in one of the orders. We apologize for any inconvenience caused and kindly ask that you please let us know which item is missing from which order so we can investigate and resolve the issue promptly.
Additionally, we offer a 30-day return service for unsatisfied orders. Please note that final sale items are not eligible for returns. To request a return, please submit a return request through the Tracking Order button on our website. You can find more information regarding our return policy at https://www.justfashionnow.com/information/returns.
If you require any further assistance or have any additional questions or concerns, please do not hesitate to contact us by email at [email protected]. Thank you for choosing our services, and we look forward to resolving this matter satisfactorily.
Best regards,
Justfashionnow
Shopping was good and checking out was very easy….never bought from them before, hope delivery and clothing are just as good
Had to search for the good sales
I like 3/4 sleeves. Hard to find. Some have no stretch, but descriptions don't note this.
I asked several times I want an express shipment and you don't give me this option at all. You don't have a phone number to call for customer service. Also, I received the items but they were small sizes. However, I processed them for returns and I am waiting the instructions from your company in order to finalize this process. Hope to receive instructions about the returns as soon as possible. Thank you so much.
Dear Customer,
Dear valued customer,
Thank you for taking the time to share your recent experience with us. Your feedback is important to us, and we appreciate your input.
We would like to clarify that we offer various international shipping options for most destinations worldwide. However, due to some restrictions on destination delivery, only standard shipping may be available for certain orders. You can check the available shipping methods by entering your shipping address during the checkout process.
We apologize for any inconvenience caused by this limitation and strive to provide our customers with a wide range of reliable and flexible shipping options wherever possible.
Please note that we currently offer email and live chat support services exclusively, and we are always here to assist you with any questions or concerns you may have.
Regarding your dissatisfaction with the product material, we apologize for any disappointment caused. We recommend checking the detailed fabric information provided on the product page during your shopping process to ensure it meets your expectations.
We also sent you an email response on April 17th regarding your return request. In case you did not receive it, we have resent the email to you, and kindly ask that you please check your inbox for further details.
Thank you for choosing our services, and we look forward to resolving any issues you may have promptly and satisfactorily.
Best regards,
Justfashionnow
I asked several times I want an express shipment and you don't give me this option at all.
1 blouse looks like a drop of the ink from the design dropped on the front of the blouse right under your chin. One pretty spring colored blouse had lots of buttons down the front but was missing one button two from the top, and no extra buttons to fix myself. One I bought was smaller than anticipated in the arms. But all were pretty and as shown except for these issues, and it really took quite awhile to get them.
So far good, might not do it again,would have to be a Canadian product
My experience was great, however having to pay for shipping and return items will discourage m from shopping again here.
You are very late on your delivery and also for this item I paid with my card 3 weeks ago and I didn't receive email for my order.Right now you charged me second time for the same order. I wait for your confirmation and also to solve the problem with double charge for same item
Dear valued customer,
Thank you for taking the time to provide us with your feedback regarding your recent orders.
We have already taken steps to cancel the duplicate order and will process a refund back to your payment account within one week. As for the remaining order, we apologize for the unexpected delay in shipment and are actively working to prepare it for dispatch as soon as possible.
We understand that the delay has caused inconvenience and we want to assure you that we are committed to resolving this promptly. We appreciate your patience and understanding in this matter.
Thank you for choosing our services and please do not hesitate to contact our customer service team by email at [email protected] if you require any further assistance.
Best regards,
Justfashionnow
It's not so easy to find second time things that you search before
I ordered the incorrect sizes for the clothing I had selected. Mailing all of these items back to you cost over $50.00. I will order less next time and will try to be accurate with my sizes.
Good value...good service...good response time on orders
I ordered these before and didn't get e-mail reply so I only want one order
En français svp,très long la livraison ne pas pas suivre le collector
Terrible service. I placed and order and paid the full cost for shipping and only got part of it, it said the rest was processing. I waited and waited then eventually contacted them and they told me to wait a bit longer. Again I waited then they told me that the order was cancelled and they would refund me only the cost of the item or I could order something else and they would credit the cost of the item. I re-ordered and they charged me again for shipping and now weeks later I am still waiting and when I approached them they said it was in processing and to give it more time. Is this going to be another cancelled product and I will only be credited for the item not for shipping and handling when I did not receive it? If things are not available why do they advertise them and not tell you when they no longer have it available?
Dear Customer,
Thank you for taking the time to provide us with your feedback.
We apologize deeply that your order was canceled due to delayed shipment. We understand the inconvenience and trouble this has caused you.
Allow us to explain that due to unforeseen circumstances, there may be unexpected delays in our operational processes, resulting in orders not being delivered on time. We are working diligently to improve our processes to ensure timely delivery and take measures to avoid such occurrences in the future.
We greatly appreciate your support and feedback, and we will continuously strive to improve service quality and ensure customer satisfaction.
If you need additional assistance, please feel free to contact us by email at [email protected]. Thank you for your support and suggestions.
Best regard,
Justfashionnow
I am very dissatisfied with the company's lack of communication and caring. They are very happy to take your order but not happy to communicate when your order doesn't arrive.
The tracking information when you finally negotiate the not user friendly system is disgusting. It says my order has been returned, but it never arrived in Australia.
The sizing and quality was good however some of the descriptions did not really match the items received. For example the loose Linen pants are in fact made from Satin material. Not what I was expecting at all. Also suggest that the price should be available in all currencies before the sale is finalised.
From the business
JustFashionNow is a global trendsetter online fashion Website. We aim to provide everyone with the latest fashion at an affordable price!
We focus on the latest women's trends. Fresh items dropping daily with all the categories and 10000+ styles including dresses, blouses, tops, and pants.
JFN is stocked with everything you need to build your look! We've got Fashionable Products, Exclusive Deals, Secure Payment, and 24hrs Contacts!
Visit our store here or Download the JustFashionNow App below and start your fashion path at affordable prices!
Website: https://www.justfashionnow.com/
APP:https://justfashinnow.onelink.me/hWkv/kefu1124
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Women's Clothing Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
Thank you for your feedback, and we are sorry to hear that the dresses did not fit as expected. We strive to provide high-quality products and services, and we apologize for any inconvenience caused.
Regarding your return request, we have checked our records and noticed that we did not receive it or any related email from you. To initiate a return and obtain a return label, please submit a return request at https://www.justfashionnow.com/order-query.
You can check our return policies in detail at https://www.justfashionnow.com/information/returns.
Please note that we currently offer email and live chat support services exclusively. If you require any further assistance or have any additional questions or concerns, please feel free to contact us via email at [email protected]. We are always here to help you in any way we can.
Thank you for choosing our services, and we look forward to resolving this matter promptly and satisfactorily.
Best regard,
Justfashionnow