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The company has garnered a mixed reputation among customers, with notable strengths in product variety and affordability. Many shoppers appreciate the unique clothing designs and competitive pricing, often highlighting the quality of certain items. However, significant concerns persist regarding inconsistent sizing, long shipping times, and challenges with the return process, particularly due to high return shipping costs. Additionally, customer service appears lacking, as many reviews mention difficulties in communication and order tracking. Overall, while the selection and pricing are appealing, improvements in quality control and customer support are essential for enhancing customer satisfaction.
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Beautiful site, I came in looking for loafers and left with two sleeveless tops, one of which was on discount. The relaxed fit is more like a medium, so be aware when choosing a size
Always love discounts and shopping for shoes! Being able to pay in 4 payments helped as well! Thanks!
I loved the dress but did not like the jacket. The material was fine for the dress but, somehow, it didn't seem as great for the jacket;.
I didn't expect the 29.49 for shipping, I thought shipping was free
I was pleasantly surprised about my order and the amazing (not thin) quality of the the products I purchased. I like the pantsuits, especially the pants and how comfortable they are. The material is nice, too! The 2-piece "mother of the bride" dresses were gorgeous! I feel I could wear these anywhere more formal, and the price was just right!
The suede shoes I got, however, are in a class all by themselves. The material was unique (to say the least), the colors seemed different from the pictures posted (I was expecting a more muted blue and not one so bold), how they fit was iffy.
It was very quick and easy to fill out order and pay for it. It was packaged well, and I love the item.
Thank you!
The products are easy to choose sizes, colors and process the order
I love the online experience. It is a lot better than walking the stores and not liking anything. Convenience is key for shoppers today! And I love that it's quick and easy.
The white lace top is OK, but at Shien it is $6.99 and I paid $12.99. The dress is way to big even for a size small that I ordered. I am still waiting for a return label to send it back, it is still in the original bag.
It was easy to find what I was looking for. I am hoping I ordered the right size.
Everything I ordered was trashy, cheap material, didn't look like the pictures, and didn't didn't fit--except for one top. The ring I ordered was a piece of junk and the stone was totally offset from the setting. Whoever boxed and sent it must have seen that it was not right, but sent it to me anyway. Now I know why your products are so cheaply priced. As my mother used to say, "You buy cheap, you get cheap."
Dear customer,
We apologize for the disappointing experience you had with your recent order. Our goal is always to provide high-quality products that meet our customers' expectations and we are sorry that we fell short in this case.
We take full responsibility for the defective ring you received and will do everything possible to make it right. Please contact us as soon as possible with your order information so we can process a refund or exchange for you.
Regarding the other items, we understand that they did not meet your expectations in terms of material quality and fit. Unfortunately, it is beyond the return period for your package, and therefore, other products cannot be returned. We take all customer feedback seriously and will submit your comments to our product team for review and evaluation.
Once again, we apologize for any inconvenience caused by the issues with your order. Thank you for bringing these matters to our attention, and we hope to have another opportunity to serve you better in the future. If you need additional assistance, please feel free to contact us by email at [email protected] or chat with us online. We will reply to you within 24 hours.
Best regards,
Jules
JUSTFASHIONNOW
Beautiful clothes, shoes and Jewelry. I hope if love everything I ordered.
Hope this order comes as quickly as i ordered them that would be Fabulous!
Jacqueline Woodson
Love the clothing. The material and patterns are beautiful. Good delivery, but shipping is too expensive..
Very nice clothes, very tempting. But I never get it right with the sizes
Tops don't fit to size. Watch V-necks especially. Most to large. Contatcted return policy twice. A promise from them the first time to get back within 48 hrs. NOTHING
I responded by email again and was told I'd get a response within 24 hr. NOTHING
I'm going to try a phone number. I tried 'live chat' but it wouldn't work. The clothes are very pretty tho and pretty true to pattern and colors.
Very easy to access pages and choice of items
I have not received any information to return some products. I'm waiting for the address where I should send it to. Thanks for your attention.
Delivery took too long. But, overall satisfied with my purchase. Great prices!
I placed my order on April 28. Today is May 31. I have still not received my order. I get emails saying it's going to be shipped. I get email saying it hasn't been shipped. I'm beginning to wonder if this company even actually exists. I will be contacting PayPal to cancel if this order is not received by June 2,2023. This is the worst shopping experience I have ever had.
Dear customer,
We are very sorry to hear that you have not received your order yet. Thank you for your patience during this time.
After checking, we confirmed that your order has been shipped successfully and the package is currently in transit. We have also sent a shipment notification email to you, and we suggest you check your inbox again to confirm.
Unfortunately, we regret to inform you that your package may not arrive before June 2nd, as it usually takes 8-15 working days for transportation. Please be assured that we are doing everything we can to get your order to you as soon as possible. For more information on our shipping times, please click on this link: https://www.justfashionnow.com/information/delivery. Thank you again for your patience and understanding.
If you need additional assistance, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.
Best regard,
Jules
JUSTFASHIONNOW
The coupon discount was supposed to give me 50% off--I received $2.84 off!
Good, great selection. However back in March I tried to exchange a dress for a different size and was not able to to do so.
It was quick and easy to choose items and I liked that I could use PayPal. What I didn't like unfortunately, was the sizing was way off and the quality was not good,
Answer: Because you get lured in by deals and don't read reviews. My loss too, glad I never ordered more items - I think this company is a fraud, or unable to cope with plain business, shouldn't be allowed to operate at this level
Answer: I ordered 3 items. What I was sent was not what was pictured. The items smelled to bad that it was alarming. The whole order went into the trash.
Answer: Hi Angela, I don't think the complaints are solely about slow delivery - some people are saying that the quality of the goods that they received were poor. I'm glad that people have taken the trouble to write in and give a review. I was going to buy some shoes from 'justfashionnow', but after seeing all these complaints - I have decided not to bother.
Answer: How can we get this fraudulent company off the internet? I doubt China cares about the Better Business Bureau. I am going to donate my horrible faux linen dresses and not waste any more time or $ on returning items. I am sure this is just what the Chinese company hopes for, and probably the way in which they can stay in business. MY MISTAKE FOR NOT READING REVIEWS BEFORE ORDERING!
Answer: JustFashionNow is trustworthy.Up to 95% of our customers love our products and service. In fact, even for a famous and large company, there is a few negative reviews as well. You can't always please all. Hope for your understanding. But we still relay on different customers' feedback to improve our products and quality. If there is any question or confusion, please contact our customer service at https://www.justfashionnow.com/account/contactus. We will help you to resolve the issue ASAP.
Answer: DO NOT PAY ANY MONEY TO THIS COMPANY! Read the reviews and be aware that many people, including me, have been sent sub-standard items & had little or no luck in getting money refunded. They are a company who do not supply goods as described in the adverts. Stay away from Justfashion. Just saying!
Answer: It takes forever to ship. But it should finally arrive. But don't expect it to be the item you ordered. The items advertised and their descriptions may not be accurate. But they will never admit their mistake. My wife purchased a dress that was described as being linen/cotton, but the dress that arrived was cotton/polyester. It was virtually impossible to get the mistake corrected. The website would not transmit the request for a refund/exchange. All you get is a form letter explaining how to request a refund/exchange. When they finally did answer my repeated emails, they said I would have to return the dress to China at my own expense. And there was no guarantee the replacement would be linen/cotton.
Answer: I am asking for same return address but no reply... did you end up getting a refund?
Answer: Do not order from this company-
Answer: Could you please tell us your order number so that we can check it for you? If you don't know your order#, please tell us your full name as well as your shipping address.
JustFashionNow is a global trendsetter online fashion Website. We aim to provide everyone with the latest fashion at an affordable price!
We focus on the latest women's trends. Fresh items dropping daily with all the categories and 10000+ styles including dresses, blouses, tops, and pants.
JFN is stocked with everything you need to build your look! We've got Fashionable Products, Exclusive Deals, Secure Payment, and 24hrs Contacts!
Visit our store here or Download the JustFashionNow App below and start your fashion path at affordable prices!
Website: https://www.justfashionnow.com/
APP:https://justfashinnow.onelink.me/hWkv/kefu1124


Dear Customer,
Sorry to let you down.
Please note our free shipping is for order over 109$ (excluded the final sale items, shipping fee and coupon / discount. )
Please be noted that you have already enjoyed the coupon in the order, so the amount of the order (excluded the final sale items, shipping fee and coupon / discount. )is less than $109, therefore you can not enjoy the free shipping fee.
You may double check the order details via https://www.justfashionnow.com/order-query
Hope for your understand and sorry for any inconvenience caused.
If you need additional assistance, please feel free to contact us by email at [email protected]
Best regards,
Mandy
JUSTFASHIONNOW