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JustFashionNow

2.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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JustFashionNow Reviews Summary

The company has garnered a mixed reputation among customers, with notable strengths in product variety and affordability. Many shoppers appreciate the unique clothing designs and competitive pricing, often highlighting the quality of certain items. However, significant concerns persist regarding inconsistent sizing, long shipping times, and challenges with the return process, particularly due to high return shipping costs. Additionally, customer service appears lacking, as many reviews mention difficulties in communication and order tracking. Overall, while the selection and pricing are appealing, improvements in quality control and customer support are essential for enhancing customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,773
value
477
shipping
466
returns
286
quality
6,956
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122,391 reviews

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Canada
1 review
0 helpful votes
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Beautiful site, I came in looking for loafers and left with two sleeveless tops, one of which was on discount. The relaxed fit is more like a medium, so be aware when choosing a size

Date of experience: June 2, 2023
Texas
1 review
0 helpful votes
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Always love discounts and shopping for shoes! Being able to pay in 4 payments helped as well! Thanks!

Date of experience: June 2, 2023
Georgia
4 reviews
0 helpful votes
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Service great but...product?
June 2, 2023

I loved the dress but did not like the jacket. The material was fine for the dress but, somehow, it didn't seem as great for the jacket;.

Date of experience: June 2, 2023
Massachusetts
1 review
0 helpful votes
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I didn't expect the 29.49 for shipping, I thought shipping was free

JustFashionNow attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 2, 2023
Miss W. JustFashionNow Rep
over a year old

Dear Customer,

Sorry to let you down.

Please note our free shipping is for order over 109$ (excluded the final sale items, shipping fee and coupon / discount. )

Please be noted that you have already enjoyed the coupon in the order, so the amount of the order (excluded the final sale items, shipping fee and coupon / discount. )is less than $109, therefore you can not enjoy the free shipping fee.

You may double check the order details via https://www.justfashionnow.com/order-query

Hope for your understand and sorry for any inconvenience caused.

If you need additional assistance, please feel free to contact us by email at [email protected]

Best regards,
Mandy
JUSTFASHIONNOW

Indiana
1 review
0 helpful votes
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Loved Almost Everything
June 2, 2023

I was pleasantly surprised about my order and the amazing (not thin) quality of the the products I purchased. I like the pantsuits, especially the pants and how comfortable they are. The material is nice, too! The 2-piece "mother of the bride" dresses were gorgeous! I feel I could wear these anywhere more formal, and the price was just right!
The suede shoes I got, however, are in a class all by themselves. The material was unique (to say the least), the colors seemed different from the pictures posted (I was expecting a more muted blue and not one so bold), how they fit was iffy.

Date of experience: June 2, 2023
Wisconsin
1 review
0 helpful votes
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Great service
June 2, 2023

It was very quick and easy to fill out order and pay for it. It was packaged well, and I love the item.
Thank you!

Date of experience: June 2, 2023
Virginia
1 review
0 helpful votes
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Home delivery
June 1, 2023
Updated review

The products are easy to choose sizes, colors and process the order

Date of experience: June 1, 2023

I love the online experience
March 2, 2022
Previous review

I love the online experience. It is a lot better than walking the stores and not liking anything. Convenience is key for shoppers today! And I love that it's quick and easy.

Date of experience: March 2, 2022
Texas
1 review
0 helpful votes
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The cost of shipping is way too expensive. It cost almost as to ship as the cost of the merchandise.

Date of experience: June 1, 2023
Florida
1 review
0 helpful votes
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Dissapointed.
July 1, 2023
Updated review

The white lace top is OK, but at Shien it is $6.99 and I paid $12.99. The dress is way to big even for a size small that I ordered. I am still waiting for a return label to send it back, it is still in the original bag.

Date of experience: June 1, 2023

It was easy to find what I was looking for
May 2, 2023
Previous review

It was easy to find what I was looking for. I am hoping I ordered the right size.

Date of experience: May 2, 2023
Maryland
3 reviews
6 helpful votes
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Don't Waste Your Money
July 1, 2023
Updated review

Everything I ordered was trashy, cheap material, didn't look like the pictures, and didn't didn't fit--except for one top. The ring I ordered was a piece of junk and the stone was totally offset from the setting. Whoever boxed and sent it must have seen that it was not right, but sent it to me anyway. Now I know why your products are so cheaply priced. As my mother used to say, "You buy cheap, you get cheap."

JustFashionNow attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 31, 2023
Miss W. JustFashionNow Rep
over a year old

Dear customer,

We apologize for the disappointing experience you had with your recent order. Our goal is always to provide high-quality products that meet our customers' expectations and we are sorry that we fell short in this case.

We take full responsibility for the defective ring you received and will do everything possible to make it right. Please contact us as soon as possible with your order information so we can process a refund or exchange for you.

Regarding the other items, we understand that they did not meet your expectations in terms of material quality and fit. Unfortunately, it is beyond the return period for your package, and therefore, other products cannot be returned. We take all customer feedback seriously and will submit your comments to our product team for review and evaluation.

Once again, we apologize for any inconvenience caused by the issues with your order. Thank you for bringing these matters to our attention, and we hope to have another opportunity to serve you better in the future. If you need additional assistance, please feel free to contact us by email at [email protected] or chat with us online. We will reply to you within 24 hours.

Best regards,
Jules
JUSTFASHIONNOW


Beautiful clothes, shoes and Jewelry
March 19, 2023
Previous review

Beautiful clothes, shoes and Jewelry. I hope if love everything I ordered.

Date of experience: March 19, 2023
Florida
2 reviews
0 helpful votes
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Thank you
May 31, 2023

Hope this order comes as quickly as i ordered them that would be Fabulous!

Jacqueline Woodson

Date of experience: May 31, 2023
Massachusetts
2 reviews
0 helpful votes
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Love the clothing. The material and patterns are beautiful. Good delivery, but shipping is too expensive..

Date of experience: May 31, 2023

Shipping is too expensive
May 24, 2023
Previous review

Shipping is too expensive

Date of experience: April 24, 2023
New Zealand
1 review
0 helpful votes
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Clothing
May 31, 2023

Very nice clothes, very tempting. But I never get it right with the sizes

Date of experience: May 31, 2023
Washington
2 reviews
0 helpful votes
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Tops
May 31, 2023
Updated review

Tops don't fit to size. Watch V-necks especially. Most to large. Contatcted return policy twice. A promise from them the first time to get back within 48 hrs. NOTHING
I responded by email again and was told I'd get a response within 24 hr. NOTHING
I'm going to try a phone number. I tried 'live chat' but it wouldn't work. The clothes are very pretty tho and pretty true to pattern and colors.

Date of experience: May 31, 2023

Very easy to access pages and choice of items
July 24, 2022
Previous review

Very easy to access pages and choice of items

Date of experience: July 24, 2022
New Hampshire
1 review
0 helpful votes
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I'm waiting for the address…
May 31, 2023

I have not received any information to return some products. I'm waiting for the address where I should send it to. Thanks for your attention.

Date of experience: May 31, 2023
Florida
1 review
0 helpful votes
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Satisfied regardless.
May 31, 2023
Updated review

Delivery took too long. But, overall satisfied with my purchase. Great prices!

Date of experience: May 31, 2023

Very easy
September 28, 2022
Previous review

Very easy. Thank you!

Date of experience: September 28, 2022

Easy and affordable
September 24, 2022
Previous review

Easy and affordable.

Date of experience: September 24, 2022

Easy to buy
July 28, 2022
Previous review

Easy to buy. Takes too long to receive your merchandise.

Date of experience: July 28, 2022
New Hampshire
2 reviews
0 helpful votes
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NEVER AGAIN!
June 30, 2023
Updated review

I placed my order on April 28. Today is May 31. I have still not received my order. I get emails saying it's going to be shipped. I get email saying it hasn't been shipped. I'm beginning to wonder if this company even actually exists. I will be contacting PayPal to cancel if this order is not received by June 2,2023. This is the worst shopping experience I have ever had.

JustFashionNow attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 31, 2023
Miss W. JustFashionNow Rep
over a year old

Dear customer,

We are very sorry to hear that you have not received your order yet. Thank you for your patience during this time.

After checking, we confirmed that your order has been shipped successfully and the package is currently in transit. We have also sent a shipment notification email to you, and we suggest you check your inbox again to confirm.

Unfortunately, we regret to inform you that your package may not arrive before June 2nd, as it usually takes 8-15 working days for transportation. Please be assured that we are doing everything we can to get your order to you as soon as possible. For more information on our shipping times, please click on this link: https://www.justfashionnow.com/information/delivery. Thank you again for your patience and understanding.

If you need additional assistance, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.

Best regard,
Jules
JUSTFASHIONNOW


The coupon discount was supposed to give me 50% off--I...
May 28, 2023
Previous review

The coupon discount was supposed to give me 50% off--I received $2.84 off!

Date of experience: April 28, 2023
Canada
3 reviews
0 helpful votes
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Nice clothing
May 31, 2023

Good, great selection. However back in March I tried to exchange a dress for a different size and was not able to to do so.

Date of experience: May 30, 2023
Canada
1 review
0 helpful votes
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Size and quality matters!
May 30, 2023

It was quick and easy to choose items and I liked that I could use PayPal. What I didn't like unfortunately, was the sizing was way off and the quality was not good,

Date of experience: May 30, 2023
Kansas
1 review
0 helpful votes
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Great buys for price an fit
May 30, 2023

Good service an fast all products came wrapped strongly

Date of experience: May 30, 2023

From the business

JustFashionNow is a global trendsetter online fashion Website. We aim to provide everyone with the latest fashion at an affordable price!
We focus on the latest women's trends. Fresh items dropping daily with all the categories and 10000+ styles including dresses, blouses, tops, and pants.
JFN is stocked with everything you need to build your look! We've got Fashionable Products, Exclusive Deals, Secure Payment, and 24hrs Contacts!
Visit our store here or Download the JustFashionNow App below and start your fashion path at affordable prices!
Website: https://www.justfashionnow.com/
APP:https://justfashinnow.onelink.me/hWkv/kefu1124


justfashionnow.com
Rayleigh, Essex, United Kingdom
+346
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