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JustFashionNow Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety and affordability. Many shoppers appreciate the unique clothing designs and competitive pricing, often highlighting the quality of certain items. However, significant concerns persist regarding inconsistent sizing, long shipping times, and challenges with the return process, particularly due to high return shipping costs. Additionally, customer service appears lacking, as many reviews mention difficulties in communication and order tracking. Overall, while the selection and pricing are appealing, improvements in quality control and customer support are essential for enhancing customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Sizes don't fit. Colors are not as seen. Poorly made with cheap fabric. Poor workmanship. Do not buy!
Web page is slow. If I add something from another page it doesn't put in same basket. Shipping cost Is very high!
I don't see a free dress after I ordered a certain number.
I'm also having trouble with the sizing. It says bust size 95 inches for some items and I'm getting a small. (?) When I get them they fit me like a sack of potatoes.I'd like to see the laundering directions before I buy, because when I receive them its recommended dry cleaning which I don't like to do. Your clothes look so cute online, but I'm having trouble with sizing and clothes care when they arrive. I start the return process and am told to wait up to 48 hours, but I'm frustrated hearing back from you for my return. I wish your company was more user friendly.
Items were of good quality and arrived within a reasonable time frame.
It was exactly the type of shirt I need.Everything went very smoothly
Why two different messages about shipping fees. In my cart it was clear and marked that I was getting free shipment (supposed to be effectiv to any order of 109$+ and it was more than 109.$) and when I was ready for my chek out an amount of 56.64$ was added.I felt then obliged to add more items to get FREE shipping. Even though I was elligible to free shipment IN MY CART from the begining.It was mentioned by your firm..
Love your stuff.Just curious about sizes,but we will see! Still looking for one item!
I noticed the "if in stock notification." I rarely order from discount companies such as JustFashionNow because of long shipping delays and sizes running very small. But I got my items relatively quickly and they were of good quality and fit perfectly.
Fine so far. Really liked the product and the color was just right.
Shopping experience was fine and I like the items selected.
The items I ordered were very nice, but for me the dresses ran a little to large for my petite size. The tennis shoes and tops are my favorites, also the pants suits.
Easy to order...difficult to return which I started communication on May 10,1 month after receiving the product which was a Mother's Day gift that was TOO SMALL and either wanted to return or replace the SMALL SIZE product with a MEDIUM SIZE product. But still not resolved
Dear Customer,
We are deeply sorry that you are not satisfied with our product and service.
There is a size chart under the product details of each item. We recommend you use the size chart to better determine your ideal size next time because sizing varies between our items.
Anyway. Thank you for your feedback. We are committed to improving our service to make it simpler and more precise for customers to select the correct size.
Please understand we do not support exchange currently. If you wish to exchange a product, you will need to return your purchase for refund and place a new order. You may check further information on our return policy via https://www.justfashionnow.com/information/returns
We have checked the email record. The 1st email you sent to us was 2 days ago. Which we have replied with introduction about how to submit return request. Please check your spam folder as well if you can't find the email. Or if you cannot figure out how to return. You can contact our customer service team and explain the situation in detail, including the reason for requesting a return and any relevant order. Once we receive this information, we will do everything we can to process your return promptly and keep you updated on its status.
If you need additional assistance, please feel free to contact us by email at [email protected]
Best regard,
Mandy
JUSTFASHIONNOW
Nice selection, small discount, easy to order
The clothes are great, but in the past it has taken a month or so to receive the products or they have let me know what I order no longer exists. When that has happened they have credited my account right away.
It was great, a wide variety and prices
Shopping experience was easy. I liked what they looked like on the models. Thanks.
I could not just exchange I had to pay a lot to return them, so I have no shoes.
Dear Customer,
Sorry for the inconvenience.
Please note that sizing can vary between items, so we encourage customers to refer to the size chart before making a purchase. We will take your feedback into account as we continue to improve our size selection process and make it simpler and more precise for our customers.
Please understand we do not support exchange currently. If you wish to exchange a product, you will need to return your purchase for refund and place a new order. Also. Kindly be noticed that according to our policy,customers will have to pay for the return shipping fees.However, we will strive to improve the quality of our products and accuracy in sizing to reduce the inconvenience of returns for our customers.
You may check further information on our return policy via https://www.justfashionnow.com/information/returns
If you need additional assistance, please feel free to contact us by email at [email protected]
Best regard,
Mandy
JUSTFASHIONNOW
I used your published sizing charts but found the products too large. I am having problems returning the products so I can reorder.
Dear Customer,
Sorry that our product did not meet your expectations.
We understand that sizing can be a tricky issue, and we strive to provide accurate measurements and sizing information to help our customers choose the right fit. We appreciate your feedback on this matter, and we will definitely look into ways to improve our sizing information in the future.
We will forward your feedback to the relevant department and keep improving our products.
We have emailed you the return instruction. Sorry that you cannot submit the return request successfully. We have submitted the return request for you and just sent you an email, please check and reply to us.
If you need additional assistance, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.
Best regard,
Echo
Justfashionnow.com
Many beautiful items to choose from. But found the fit a bit too restrictive. May be the actual cut of the garment. Length was fine.
Very easy to choose items and colors. Order was on time. Some items were great and others not so much. I need to make returns, but online did not work for me.
I followed all the many instructions for return but have yet to receive a refund. Emails go unanswered, live chat gives you the runaround. The dress I ordered didn't look anything like the one pictured and the sizing was ridiculous. I've seen the same dresses advertised online supposedly from disserent companies. I believe it's all one company and a scam. Going forward I'll only online order from Amazon. Fool me once…
Dear Customer,
We apologize if you have not received a response from us via email. We want to assure you that we do respond to every message we receive, and it is possible that our response may have been overlooked or gone to your spam or junk folder.
We sent the item as described. Please email us some pictures of the item to check if anything different.
According to our return policy, items (except final sale items, swimwear, underwear, bags& accessories) can be returned within 30 days from the delivery date.
Please let us know your order number and email us for a return label if you need to return any items.
If you need additional assistance, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.
Best regard,
Echo
JUSTFASHIONNOW
Seemed to take MUCH longer than previous orders to arrive - but when I received the package, was very glad it came.
The quality of the items I've purchased have been excellent
First time buyer and screenshots were easy to follow. Hope I'll enjoy all of my purchases.
From the business
JustFashionNow is a global trendsetter online fashion Website. We aim to provide everyone with the latest fashion at an affordable price!
We focus on the latest women's trends. Fresh items dropping daily with all the categories and 10000+ styles including dresses, blouses, tops, and pants.
JFN is stocked with everything you need to build your look! We've got Fashionable Products, Exclusive Deals, Secure Payment, and 24hrs Contacts!
Visit our store here or Download the JustFashionNow App below and start your fashion path at affordable prices!
Website: https://www.justfashionnow.com/
APP:https://justfashinnow.onelink.me/hWkv/kefu1124
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
Sorry for the inconvenience.
We have free shipping for order over 109$ ( which is excluded the final sale items, shipping fee and coupon / discount. ）
It is possible that the amount of your first attempt at checkout (excluded the final sale items, shipping fee and coupon / discount. ）is less than $109, therefore you can not enjoy the free shipping fee.
Hope for your understand and sorry for any inconvenience caused.
If you need additional assistance, please feel free to contact us by email at [email protected]
Best regard,
Mandy
JUSTFASHIONNOW