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JustFashionNow Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety and affordability. Many shoppers appreciate the unique clothing designs and competitive pricing, often highlighting the quality of certain items. However, significant concerns persist regarding inconsistent sizing, long shipping times, and challenges with the return process, particularly due to high return shipping costs. Additionally, customer service appears lacking, as many reviews mention difficulties in communication and order tracking. Overall, while the selection and pricing are appealing, improvements in quality control and customer support are essential for enhancing customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Quite enjoyable just hope sizes are right now and I will be over the moon,as there is more I would love to buy
Good, easy beautiful items just wished they fit. Sizing is awful. Wish returns would be easier. But most of all wish they could get sizing correct. All items received were beautiful
I just loved the look of the top I got when I saw it online on your shopping app. When it was delivered it more than met my expectations - looked just like it did online! I love wearing it - it's cool (both ways) i.e. The way it looks and cool on a warm day.
Check out page keeps scrolling up before items completed- very frustrating.
Shipping is too expensive. It shows after you go through the payment process. The code did not work for a new customer.
No reply within 24 hrs.
Shipping is too expensive. It shows after you go through the payment process. The code did not work for a new customer.
It showed free shipping if over $99 but I still got charged for shipping...will not fall for that again. Also the quality is not what I expected. And I filled out a form to return an item that does not fit and I have not heard back and it has been 5 days since putting in request for return
Dear Customer,
We're sorry to keep you waiting. We apologize for any delay in the processing and delivery of your order. We understand that timely shipping and communication are important to our customers, and we strive to provide the best service possible.
Our estimated delivery date is based on several factors, including the destination address, and the time we assemble and prepare your items for shipment.
It will need 1-2 business days of processing time and 8-14 business days of shipping time.
For more details, you can check the shipping policy here:https://www.justfashionnow.com/information/delivery
Please note that some orders may take longer than others to process and ship due to factors such as product availability or shipping destination. However, we will do our best to expedite the process and keep you informed of any delays.
An email will be sent to you once we dispatch it. If you don't want to wait, you can also contact us to cancel the order:https://www.justfashionnow.com/information/contact-us
Regarding our response times, we apologize for any inconvenience caused by long wait times or delays in our communication.
We will reply to your email within 24-48 hours.
If you have not received our email, please check your spam as it is filtered by the service provider.
We value your business and appreciate your feedback. Your comments and concerns have been forwarded to the appropriate team for review and improvement.
Please do not hesitate to contact us via email [email protected]. Our customer service team is always here to help
Best regard,
Kary
JUSTFASHIONNOW
The chat doesn't work very well. Had to wait too long and it kept going away.
Am pleased with the dresses I am keeping. Only two of them were not for me. Now if you would only let me get a label to return them.
Won't know until I receive the merchandise
Always very satisfied. Thank you for the excellent service.
Excellent service and very good products. Thank you.
Good products and good service. Thank you.
Lot of beautiful products. Now I'm in hurry to see the quality. Thank you.
Mostly positive. As with all items from China, quality control is an issue. I find with this site and others that following the sizing chart is a must. There is NO consistency in sizing. A 4X can be too small. A lg or XL can be HUGE. This varies from item to item.
Took a long time. Got what I ordered, and for the prices, was satisfied…. One item had a feature not shown in pic or described…. Don't even know what it's supposed to be…. For the most part, I was pleased…
Very satisfactory ex clothing and service
Not good at answering emails to find out information.
Hello. Shopping so far on-line was very smooth, although the full experience will be the correct items that I purchased and sadly they different from the advertised look and there for I requested a return. Then I was sent an email offering 40% refund to avoid the hefty price of the items and I am okay with that, although I have not received the refund amount in my account but I do have a copy of the refund, receipt please help. Thank you
Hello. Shopping so far on-line was very smooth, although the full experience will be the correct items that I purchased. Thank you
Your order app so far is good. Although after my purchase and when I receive my sweater I will give you a better and more of an accurate answer as to my shopping experience, if that seems to answer your question more better, then I will do that with an honest answer. Thank You
Excellent choice of styles and colors. Prices good
I didn't care so much for the fabric; Unfortunately the blouse is a little tight for me, am returning it. I'm finding it difficult to understand your return request, i,e, who is the delivery company? RZN-ADLE?
FANTASTIC,...I love your site,.the quality is incredible,...the prices are wonderful,.no wonder I order all the time,.WAY WAY too much,.but I love it all, many thanks.
I have ordered way too many item of clothing from JustFashionNow,...I think I have an addiction to them. Their clothing is quality workmanship,...lovely clothes,. I have many items the same but in many colours,.now THAT is an addiction.
I ordered 4 lovely tops,.fancy with lovely spring colours and flowers. I had ordered one before and know the exact size so ordered 4 more different ones. I am extremely pleased with them. I did order a fancy dress for a wedding later this summer and waiting for it to arrive yet. I had ordered another fancy wedding dress and it was refunded to me (waiting for that yet) as it was not in stock. I had ordered a beautiful white sweater a couple months ago and it came damaged and unrepairable,.too bad really. I was told I was refunded for it and waiting for the refund on that one too.
Wonderful,.like shopping in a candy store. I LOVE LOVE the amazing styles,.all of them,...just so lovely and fun to shop. I can't wait until I get my order.
Interesting website. Items have been photo'd very nicely. Just wish they would show waistlines and the backs' of items: ie: blouses, dresses, etc. Otherwise very easy to follow. Website is clean.
Had a difficult time having to send back product and am still waiting for money return after sending product back.
Interesting website. Items have been photo'd very nicely. Just wish they would show waistlines and the backs' of items: ie: blouses, dresses, etc. Otherwise very easy to follow.
I have been pleased with everything I have ordered
Would like to see more tops and dresses with higher collars and longer sleeves for older women who don't want to dress like grannies but have loose skin "issues" --can't alter that without cosmetic surgery money I don't have! Returning clothing items because they are too big. Returning shoes because they are poor quality. Hope there are no return issues.
Dear Customer,
Thank you for your feedback regarding our product offerings. We appreciate your input and will take it into consideration as we continue to expand our line. We understand the need for clothing options that are flattering and comfortable for you, and we will do our best to ensure that we offer a variety of styles that meet those needs.
Regarding your returns, we apologize for any inconvenience caused by items being too big or of poor quality. We strive to provide high-quality products, but we understand that sometimes issues may did not meet your expectations.
We responded to the email about the return application on time on July 6. If you have sent it, please kindly provide us with the return order number and delivery company, and we will continue to follow up and handle it for you as soon as possible.
Unfortunately, we do not cover the cost of return shipping, as stated in our return policy. We understand that return shipping may be costly and regret any frustration this may have caused.
Thank you again for your feedback and for shopping with us. We will strive to improve our products and services to better meet the needs of our customers. Hope to continue serving you in the future.
If you have any further questions or concerns, please do not hesitate to reach out to us via [email protected]. We value your feedback.
Best regard,
Kary
JUSTFASHIONNOW
Would like to see more tops and dresses with higher collars and longer sleeves for older women who don't want to dress like grannies but have loose skin "issues" --can't alter that without cosmetic surgery money I don't have! Love your website. Hope there are no return issues if needed. Thanks!
I didn't like the extreme shipping charge! I was disappointed in the products as they looked so much nicer than in person.
The shipping was explained to me but I still feel that the limit is too high for free shipping!
My first reaction was disappointment the colour of the product was different from what I remembered. However after that said once I wore the dress I got used to it and now I really like it.Thank you.
Very good so far looking forward to receiving the product.
From the business
JustFashionNow is a global trendsetter online fashion Website. We aim to provide everyone with the latest fashion at an affordable price!
We focus on the latest women's trends. Fresh items dropping daily with all the categories and 10000+ styles including dresses, blouses, tops, and pants.
JFN is stocked with everything you need to build your look! We've got Fashionable Products, Exclusive Deals, Secure Payment, and 24hrs Contacts!
Visit our store here or Download the JustFashionNow App below and start your fashion path at affordable prices!
Website: https://www.justfashionnow.com/
APP:https://justfashinnow.onelink.me/hWkv/kefu1124
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
Thank you for your feedback regarding the shipping fees. We apologize for any inconvenience or frustration caused by the cost of shipping.
Please note that our shipping fees are based on industry standards and are calculated based on factors such as distance, weight, and delivery time frames. We work hard to negotiate affordable rates with our shipping partners to ensure that we can offer our customers competitive prices.
We now offer free shipping when the order amount after the discount is over $99.(Final sale items and pre-sale items are excluded). You can also check the cost after filling in your shipping address during the checkout process.
We understand that shipping fees can be a concern for some customers, and we appreciate your feedback. We will take this into consideration when reviewing our shipping policies.
Thank you for choosing our products, and we hope to continue serving you in the future.
Please do not hesitate to contact us via email [email protected]. Our customer service team is always here to help
Best regard,
Kary
JUSTFASHIONNOW