On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
JustFashionNow Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety and affordability. Many shoppers appreciate the unique clothing designs and competitive pricing, often highlighting the quality of certain items. However, significant concerns persist regarding inconsistent sizing, long shipping times, and challenges with the return process, particularly due to high return shipping costs. Additionally, customer service appears lacking, as many reviews mention difficulties in communication and order tracking. Overall, while the selection and pricing are appealing, improvements in quality control and customer support are essential for enhancing customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Love the clothes!came sooner than Nina Cloak! Like some glitter!
Loves all the choices of holiday tops
It took a long time to receive last order!
Nice shopping but some of the material, especially on shirts, is not of a breathable fabric. I'd rather have tee shirt fabric that's cotton and much cooler.
The quality of the clothing is poor. I was only able to keep 4 items out of ten. Not worth sending them back. I will donate them.
TOP WAS LISTED AS KNITTED, PRODUCT W;AS NOT KNITTED. I STILL HAVE TWO PIECES THAT HAVE YET TO BE DELIVERED.
Takes too long for delivery…. I have nothing else to say.
Easy ordering.
Ordered 2 tops together. I later realized they were coming from China. Each one was shipped separately. 1 1/2 months later I finally got the both. Very disappointing.
The choice is large and I like having a lot of choice,
The website is very customer friendly.
The items arrived as planned.
I will want to order again
I still have not received my order after 30 days and when I tried to contact the phone there was no answer and the voicemail was full. When I tried to chat you wanted to charge me to chat with someone. That is a very poor system so I will not ever order anything from you again and I'm telling all my friends not to either.
I was disappointed to see the $11 shipping charge.
Said it all. Product is trash. Taking a cruise to Europe. Thought I was getting beautiful things. Nope. All going to Good Will.
Dear customer
We apologize for the disappointment you have experienced with the clothing items you purchased from us.
We strive to provide accurate product images and descriptions to ensure customer satisfaction. We apologize if the actual items did not match the appearance depicted in the pictures. Could you please send us some pictures of the item to check if it's not as described？ We appreciate your feedback on this matter, as it helps us improve our offerings and ensure that our customers have a positive shopping experience.
If there is anything specific you would like us to address or if you have any further concerns, please let us know. We value your feedback and are committed to resolving any issues you may have encountered.
Once again, we apologize for any inconvenience caused, and we appreciate your feedback. Thank you for giving us the opportunity to address this matter and improve our services.
If you need additional assistance, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.
Best regard,
Echo
JUSTFASHIONNOW
Cancelled the order when I saw on my bank account that the prices charged were American dollars, even though I had selected Australian dollars and ordered based on that prices shown. This made a difference of more that 50%. I cancelled immediately (transaction shown only as pending) but you continued to put the charge through and I had to wait more than a week for the reversal, to add insult to injury I was charged an overseas transaction fee. If you charge American dollars okay but that should be the price clearly shown on your website. Customer selects their own currency and expect that to be the currency shown unless prices are clearly shown US$.
Dear customer
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused by the currency.
At present, our website automatically recognizes the country/currency based on your IP. If the currency us different, we recommend that you switch browsers or clear the browser cache to try.
The overseas transaction fee was not charged by us, it was charged by your bank, you are recommended contact your bank to check.
The refund has been issued to you 2 days after the order was cancelled, it was issued on July 7th. If you don't receive the refund, please check your bill or contact your card issuer at your earliest convenience.
We regret to inform you that we do not currently offer telephone support. However. We would like to let you know that you may reach out to us either through live chat or email. Both methods of contact are valid. When there are too many customers asking questions. The customer service response will be a little slower, please understand.
Again, thank you for reaching out to us here. We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding.
If you need additional assistance, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.
Best regard,
Ashley
JUSTFASHIONNOW
Frustrating not to have option to limit choices e.g. sleeve length.
This is my 2nd purchase - very satisfied so far!
I bought Tops in several different sizes to see which size fit. Same sizes of different Tees didn't exactly fit the same. The non-T top made in a different material looked great in the picture -- but very cheap when it arrived.
Still trying to get authorization and address to return one dress that did not fit
Easy to buy great styles and color choices
It was easy to find the items from which I would choose. There was a diversity of styles and colors - lots to choose from. It was also easy to find which items came in my size. Once I had chosen the item I preferred, it was very easy to find the check-out and the procedure was trouble free. Afterwards, however, the program asked if I wanted to buy it again. I mistook this to imply that the first order had not gone through. So I ordered it again. Luckily, my mistake was picked up by Customer Service and I corrected my error. Although the prices at Just Fashion Now are extremely reasonable, since I live in another country, the exchange rate makes it more expensive for me to buy American and the shipping cost from Just Fashion is very expensive. I prefer online companies that use the postal service but maybe the American Postal Service is not as reliable as in my country. My item arrived quickly and the quality was just wonderful. The size was as advertised. I only wished I had more money to buy several more items. Positive experience all around and EASY.
Good selection of styles and colors at great prices
Facilité de commande. Produits très intéressants. J'espère que la livraison se fera aussi facilement!
Ace jour je n'ai pas reçu ma commande du 3 juillet et je n'ai pas reçu un mail de confirmation détaillé.
Facilité de commande. Produits très intéressants. J'espère que la livraison se fera aussi facilement!
Always gave me a code to use but it was never accepted. Then I got an 18% for next time. I would have liked to had something now. Also I thought I got free shipping with 4 items.
Not satisfied will never order again should have known better waste of money time
Dear customer,
Thanks for your feedback. We appreciate every user's evaluation of our shopping experience. We are committed to improving the quality of our products and the level of service in order to satisfy all customers who come to our website to shop.
We may still have a lot of shortcomings, but we will continue to improve and we hope to have the opportunity to serve you better in the future. If there is anything else we can do to assist you, please do not hesitate to contact us at [email protected]. Our team is available 24/7 to assist you with any issues you may encounter.
Best regards,
Jules
JUSTFASHIONNOW
Very easy viewing showing fronts and backs size measurements
Buying these denim jeans because of reviews
Awesome shopping, easy browsing many items to choose from
From the business
JustFashionNow is a global trendsetter online fashion Website. We aim to provide everyone with the latest fashion at an affordable price!
We focus on the latest women's trends. Fresh items dropping daily with all the categories and 10000+ styles including dresses, blouses, tops, and pants.
JFN is stocked with everything you need to build your look! We've got Fashionable Products, Exclusive Deals, Secure Payment, and 24hrs Contacts!
Visit our store here or Download the JustFashionNow App below and start your fashion path at affordable prices!
Website: https://www.justfashionnow.com/
APP:https://justfashinnow.onelink.me/hWkv/kefu1124
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
We apologize for the inconvenience you have experienced with your undelivered order and the difficulties you encountered while trying to contact us. We understand your frustration and would like to assist you in resolving this matter.
Firstly, we apologize for any inconvenience caused by the unavailability of our phone support. And please note we do not use voicemail. You can find the correct contact information via：https://www.justfashionnow.com/contact-us
Regarding chat support, it's free of charge. We have experienced a higher volume of inquiries recently, which may have contributed to the difficulty in reaching us. We are actively working to improve our customer service availability and response times to ensure a smoother experience for our valued customers.
We apologize if you have not received a response from us. We want to assure you that we do respond to every message we receive, and it is possible that our response may have been overlooked or gone to your spam or junk folder. Sometimes email operators identify our emails as advertising emails and automatically block our emails.
If you still cannot receive our emails, please contact us with another email address (such as Gmail), or contact us via online chat. You can find the chat button on the bottom right corner of our website.
The original parcel failed to deliver and we have sent a replacement order. Upon checking, the replacement order was delivered. We have emailed you the latest order status,
Once again, we apologize for any inconvenience caused, and we appreciate your feedback. Thank you for giving us the opportunity to address this issue and improve our services.
If you need additional assistance, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.
Best regard,
Echo
JUSTFASHIONNOW