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JustFashionNow Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety and affordability. Many shoppers appreciate the unique clothing designs and competitive pricing, often highlighting the quality of certain items. However, significant concerns persist regarding inconsistent sizing, long shipping times, and challenges with the return process, particularly due to high return shipping costs. Additionally, customer service appears lacking, as many reviews mention difficulties in communication and order tracking. Overall, while the selection and pricing are appealing, improvements in quality control and customer support are essential for enhancing customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Good Experience, on time delivery, and fine quality.
I am very happy with the price and selection but would also like to see the back of the clothing, and other images taken from different vantage points instead of just straight on. Also, the sizes seem a bit large. The Smalls I ordered all felt almost like Mediums but I do like a loose fit, so I am very happy with everything.
Bad communication when I wanted instruction on how to return item
I like the mature feminine designs. I wish JFN had Petite sizes.
The site was easy to use, can't really give an opinion until I get the merchandise. Finally received the blouses, the fit and quality are fine, but the wait for the products was too long, almost 25 days. If I had known that the shipping was that far out I probably wouldn't have ordered from there.
I wanted free shipping. My order was over $100.00. Also, the shipment took several weeks for delivery.
The most confusing issue was the email I received which stated there was a problem with items I ordered and I should resend my order, why? You should have said the order was confirmed. It appeared you wanted me to resend the entire order again.
Dear customer,
We apologize for any confusion regarding the shipping charges on your orders.
We now offer free standard shipping on orders over $99. Please note that our free shipping policy is subject to certain order amount restrictions, and the discounted order total must be at least $99. If your order does not meet the requirement, shipping charges may still apply.
Based on the information you provided, we found that you enjoyed multiple discounts, which resulted in your order total being around $87 and not meeting the minimum order amount required for free shipping. We apologize for any inconvenience this may have caused.
We would like to inform you that our system should automatically send you a confirmation email with details of your purchase once your order has been processed. However, sometimes these emails may end up in your spam or junk folder, so please check those folders as well. If you receive an order confirmation email, ignore any other emails you receive prompting you to pay. We have also checked that your order has not been shipped smoothly.
Generally, we need some time to process and prepare your order before delivering it to the shipping carrier. Your order was shipped within the processing time. You can click on this link to learn more about our shipping and delivery policy https://www.justfashionnow.com/information/delivery. Thank you for your patience.
In the future, we will also improve the presentation of free shipping instructions on various pages. Thanks for your feedback again. If you have any further questions or concerns, please do not hesitate to contact us at [email protected], and we will get back to you within 24 hours.
Best regards,
Jules
JUSTFASHIONNOW
I wanted free shipping. My order was over $100.00
I have indicated I would like to return 3 of the items & rec'd a reply that I would get info on how to do that within 48 hours, it has been over a week now, still waiting
SO MANY CHOICES & STYLES, GREAT SELECTION
Cute products and check out was easy. The product descriptions were helpful, also!
THE SHIPPING CALCULATIONS ARE EXCESSIVE!
Everything except the jewelry and the shoes looked nothing like I ordered
I will return if I am satisfied when I get my order
Dear customer,
We apologize for any inconvenience caused by the difficulty in using our website. We will continuously improve our website's functionality to ensure that users can browse and use it smoothly. If you mean viewing a full-screen photo of the product, you can try clicking on the product image and zooming it to view it in full-screen view. It is also recommended that you send an email detailing the problem you are encountering so that we can provide specific assistance.
We appreciate your input as we strive to improve our website's functionality and user experience. If there is anything else we can do to assist you, please do not hesitate to contact us at [email protected]. Our team is available 24/7 to assist you with any issues you may encounter.
Best regards,
Jules
JUSTFASHIONNOW
Many options and sizes are available - however, the sizing for one item may be correct and yet the same sizing for another item is often either too small or too large
Many options and sizes available - thank you
LOVELY COLOURS IN A VARIETY OF PALATES - CHARMING STYLES TO FIT MOST BODY TYPES - COSTS ARE REASONABLE - STYLES ARE IN SYNC WITH TODAY'S STYLES
Variety in this shopping experience was delightful.
Quick and easy with stock in each of the sizes and an abundant array of color choices.
As long as the shipping process is faster than last time, then everything will be great.
Thank you.
Deb B.
Canada
Products I did not place or want were put into my cart
The products decided upon were available in multiple sizes and colours.
All of products were also available.
Lovely-outfits-in-a-rainbow-of-colors
Quick-and-easy
Good selection and easy to place my order. Thanks
Yes good selection and easy to place my order.
The swimsuit is beautiful, just too small. The available sizes were numerical but the suit was using small/medium/large. He number I chose apparently translated to Medium but I need a Large. Swimwear is not returnable so I gave it to a friend. She will love it.
Easy to use/no questions like-What does that mean?
You have the clothes from this order in your possession as of 7/28,9:17 a.m. You never answered any of my tickets so you have them back. I only opened one and realized the size problem so I made out a ticket on line and waited to hear from you. After I made out another ticket and heard nothing, you got it all back. And I told you that unless I heard from you, I would send it back. So you got it.
Dear customer,
We apologize for any confusion and dissatisfaction you may have experienced with our return process. We will do our best to simplify our return procedures to provide you with a better shopping experience.
Based on the information you provided, we found that we replied to the separate emails you sent to us. Please note that our return confirmation email may sometimes be filtered into your junk or spam folder, so it's possible that you missed our response. Therefore, we kindly suggest checking your junk or spam folder to see if you received any emails from us.
Regarding the return request, we sent you the necessary information for your return via email on Aug 1st. If you have any other questions or require further assistance, our customer service team is always available to support you. Thank you again for your feedback.
If you still need help with your return process, please do not hesitate to contact us at [email protected]. Our team is available 24/7 to assist you with any issues you may encounter.
Best regards,
Jules
JUSTFASHIONNOW
Really nice assortment of shirts/blouses
As long as it doesn't take a month to get here from over seas I'll be ok Yes it takes a month to receive order, way to long
I some how ended up the first time with 3 sweaters of same kind which I did not want I could not find a delete button on screen, you might make it easier to correct these mistakes on a earlier screen
These people are crooks! They sell cute looking clothing but when you receive them the fabric is inferior and sizing is not like clothing we have here in the US. Then when you want to return the items you give up that idea even though they advertise "fast and easy returns" because shipping back to them would cost a fortune. So they offer you a percentage refund like 25%. Really rediculous. They tell you to keep the items but you can't wear the items so they are only good for donations. I think companies like this should be banned from selling to people here who fall victim to their cute looking clothes.
I usually find at least one item for either myself or my daughter that we love.
I always find cool things and great prices. I get my items in a timely manner and happy.
Always pleased with my puchase and the service/
Always happy with my purchases from JFN
I am supposed to get free shipping over $50.00
Always a great deal and cool stuff. Easy to process order and stuff arrives in a timely manner.
Fabric was awful. I thought it would be a nice, gauzy top and pants and instead it looks like a cheap pair of pjs. And delivery was sloow.
Dear customer,
We apologize for any inconvenience you may have experienced with your return process. We are sorry that our products don't meet your expecations. We will continue to improve the quality of our products to meet the needs of users.
However, we did not find any information about a return in our email correspondence regarding your order. You can send us an email explaining the reason for your return so that we can assist you with the process. Regarding your return request, you will receive a response within 24 hours after successfully sending the email.
Please note that our return confirmation email may sometimes be filtered into your junk or spam folder. Therefore, we kindly suggest checking your junk or spam folder to see if you received any emails from us.
If you still need help with your return process, please do not hesitate to contact us at [email protected]. Our team is available 24/7 to assist you with any issues you may encounter.
Best regards,
Jules
JUSTFASHIONNOW
Not enough information about delivery time
The website is fantastic! I think the choice of clothing is great for women any age. Thanks a lot!
From the business
JustFashionNow is a global trendsetter online fashion Website. We aim to provide everyone with the latest fashion at an affordable price!
We focus on the latest women's trends. Fresh items dropping daily with all the categories and 10000+ styles including dresses, blouses, tops, and pants.
JFN is stocked with everything you need to build your look! We've got Fashionable Products, Exclusive Deals, Secure Payment, and 24hrs Contacts!
Visit our store here or Download the JustFashionNow App below and start your fashion path at affordable prices!
Website: https://www.justfashionnow.com/
APP:https://justfashinnow.onelink.me/hWkv/kefu1124
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
We apologize for any confusion and dissatisfaction you may have experienced with our return process. We will do our best to simplify our return procedures to provide you with a better shopping experience.
Based on the information you provided, we found that the size of the item is ordered by mistake. We didn't send the wrong size item to you. You can return the item for a full refund. Regarding the return address, we have sent you the necessary information for your return via email. Once we receive your return package, we will process your refund immediately. Please note that our return confirmation email may sometimes be filtered into your junk or spam folder, so it's possible that you missed our response. Therefore, we kindly suggest checking your junk or spam folder to see if you received any emails from us.
If you have any other questions or require further assistance, please do not hesitate to contact us at [email protected]. Our team is available 24/7 to assist you with any issues you may encounter.
Best regards,
Jules
JUSTFASHIONNOW