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JustFashionNow Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety and affordability. Many shoppers appreciate the unique clothing designs and competitive pricing, often highlighting the quality of certain items. However, significant concerns persist regarding inconsistent sizing, long shipping times, and challenges with the return process, particularly due to high return shipping costs. Additionally, customer service appears lacking, as many reviews mention difficulties in communication and order tracking. Overall, while the selection and pricing are appealing, improvements in quality control and customer support are essential for enhancing customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Items were not what I expected. The Tee Shirt top was OK, but the dress are way too big and very poor quality material. Disappointing.
I am a little uneasy the sizes are perhaps a bit smaller.
They were a tad to big.
I hope that these products as they seem.
When use discount, you pay more for shipping, very frustrating. Ad say free shipping over $89, not true!
Plus, you pay return shipping as well.
Dear Customer,
Thank you for bringing your concerns to our attention regarding the use of discounts and the shipping charges associated with your order. We apologize for any frustration or confusion this may have caused you.
Regarding the use of discounts and the impact on shipping charges, we understand your frustration. While we offer discounts to provide our customers with savings on their purchases, it is important to note that the shipping charge is adjusted by our system automatically, it depends on the distance and parcel weight.
You can enjoy free Standard shipment when the order amount after the discount is over 99 USD (not 89 USD). Actually, you can see the shipping cost after filling in the delivery address. We are sorry for any misunderstanding caused to you.
And upon checking, you've paid for your order and it's free shipping. For more details of your order, please contact our customer service team at [email protected] or via online chat: https://www.justfashionnow.com/contact-us
Thank you for bringing this matter to our attention, and we apologize for any inconvenience caused. We value your business and hope to have the opportunity to serve you better in the future.
If you need additional assistance, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.
Best regard,
Echo
JUSTFASHIONNOW
I LOVE looking at everything!
Prompt service, with great communication re parcel delivery etc.
I find the fit of the same size varies somewhat and returning items is difficult for me, though the return process seems straight forward.
A little slow on delivery, otherwise no problem...
Dear Customer,
Thank you for reaching out to us and sharing your feedback regarding the delivery time. We appreciate your understanding and are glad to hear that you didn't encounter any other issues with your order.
We apologize for any inconvenience caused by the slight delay in delivery. Our team works diligently to ensure timely shipments, but occasionally, unforeseen circumstances can affect the delivery timeline.
Our estimated delivery dates are based on several factors, including the destination address, the shipping options you've chosen, and how quickly we can assemble and prepare your items for shipment. It will need 3-5 business days of processing time and then 8–15 business days of shipping time if you select standard shipping. And upon checking, your order was delivered within the estimated delivery time.
Sometimes the hot sale items require more time to prepare before shipment. We might ship the items separately so that you can receive them as soon as possible. We appreciate your patience and understanding in this matter.
If you have any further questions or concerns, or if there's anything else we can assist you with, please don't hesitate to let us know. We are here to help and ensure your satisfaction.
Thank you for choosing our online shop, and we look forward to serving you again in the future.
If you need additional assistance, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.
Best regard,
Echo
JUSTFASHIONNOW
My order was clothing and shoes and I was very pleased with the sizing quality and price of all items except one pair of full length pants which were way to small and short in the length otherwise all other items are very good.
Had to wait too long for delivery loved the product poor communication on where product was in the entire process
Dear Customer,
Thank you for sharing your feedback regarding the delivery time and the lack of communication regarding the status of your product.
We understand the importance of timely delivery and effective communication, and we apologize if we fell short of meeting your expectations in these areas. We strive to provide a smooth and transparent shopping experience for our customers, and we apologize for any inconvenience caused by the lack of updates regarding the whereabouts of your product.
Our estimated delivery dates are based on several factors, including the destination address, the shipping options you've chosen, and how quickly we can assemble and prepare your items for shipment. It will need 8–15 business days of shipping time if you select standard shipping. And upon checking, your latest order was delivered within the estimated delivery time.
We received your email on 2023-07-06 and replied to you within 24 hours. We apologize if you have not received a response from us via email. We want to assure you that we do respond to every message we receive, and it is possible that our response may have been overlooked or gone to your spam or junk folder. Sometimes email operators identify our emails as advertising emails and automatically block our emails. If you need an instant response, please contact us via online chat(https://www.justfashionnow.com/contact-us).
If there is anything else we can do to assist you or if you have any additional questions or concerns, please don't hesitate to reach out to us. We are here to help and provide further clarification or assistance.
If you need additional assistance, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.
Best regard,
Echo
JUSTFASHIONNOW
I was pleased with what I received, but do feel shipping charges were heavy.
I wasn't happy with the shipping fees. I spend $90 and I had to pay 25 dollars in shipping. It should have been free shipping.
So far I am very happy with the process
We were very honest to all the people who are using this site and we send 100% feedback to the costumers.
It took a long time to arrive. The product was good.
Very Good site with a variety to choose from. The materials used are what we were looking for in the shirts we chose.
Shopping is easy. Has improved over time. Be sure to send update on order, sometimes it is too long before delivery. Also, notify me if an item is not available.I have one item on my order #HBC******* that I have NOT relieved.Unless this problem is solved I will no longer be a customer?
Dear customer,
We apologize for any confusion and dissatisfaction you may have experienced with our return process. We will do our best to simplify our return procedures to provide you with a better shopping experience. Our system should automatically send you a confirmation email and shipment notification email with tracking information once your order has been processed or shipped. However, sometimes these emails may end up in your spam or junk folder, so please check those folders as well. We always strive to deliver orders as quickly as possible and will continue to improve our shipping times and processes.
We also notify our customers about the stock of their orders. If you don't receive the email, it's possible that our notification email may have been missed or filtered into a spam folder.
Regarding the return address, we have sent you the necessary information for your return via email today. Once we receive your return package, we will process your refund immediately. If you have any other questions or require further assistance, our customer service team is always available to support you. Thank you again for your feedback.
Please note that our return confirmation email may sometimes be filtered into your junk or spam folder, so it's possible that you missed our response. Therefore, we kindly suggest checking your junk or spam folder to see if you received any emails from us. If you still need help with your return process, please do not hesitate to contact us at [email protected]. Our team is available 24/7 to assist you with any issues you may encounter.
Best regards,
Jules
JUSTFASHIONNOW
Shopping is easy. Has improved over time. Be sure to send update on order, sometimes it is too long before delivery. Also, notify me if an item is not available.
This is my 2nd order. Love the tops I ordered. Have also ordered rings. Very satisfied
Easy shopping and fast checkout. Received in good condition.
This was item that was overlooked from original order of 13 items. First dispatch of 9 items and second of 3 items sent to china. Since received first delivery via redirection from china but still waiting on 3 items still items sent in 2nd batch. I am happy with items I have received but process has been painful. I will only order more if I receive all item originally ordered
Dear customer,
We apologize for any dissatisfaction and disappointment caused by the delay in your order's delivery. After investigation, we found that the package was not successfully delivered due to an incorrect shipping address provided by you.
As this delay was not our company's fault, we cannot provide a full refund or resend the items. Thank you for your understanding. Regarding situations where packages are undeliverable due to incorrect shipping addresses, we will improve the payment confirmation page on our website to help customers detect and correct any mistakes as soon as possible.
If you need further assistance or have any other questions, please do not hesitate to contact our customer service team at [email protected]. We will do our best to assist you in resolving the issue and ensure that you receive the highest quality service in your future shopping experience. Thank you again for your feedback.
Best regards,
Jules
JUSTFASHIONNOW
This necklace is way better than I ever expected. Wow!
Fast & excellent and very easy to choose my 2 items
I thought the shopping was going to be great and was so looking forward to receiving the parcel. I haven't shopped for clothes online before but the pictures from JustFashion were very tempting and great value. I bought three tops, one skirt, one dress and earrings. Two tops were just awful both in fit and quality. Went right into the rag bag, the same with the dress. All items I bought were the same size but the dress too tight, two tops way too big and two tops ok. The earrings arrived with a piece broken off. So no, I won't be buying on line again and because we live in New Zealand it is not worth the postage to return.
Waiting for order of June. Before ordering again, would prefer to give opion until order is received.
Dear customer,
We are sorry to know that you haven't received your complete order. Thank you so much for your patience.
After checking we found that the last item in your previous order is delayed and it's not shipped yet. We have canceled that item and we will process the refund for it within 3 business days for you. Your feedback has brought to our attention an issue with our inventory system, and we will also continue to improve our inventory system to ensure that our customers can receive their purchased items more quickly. Thank you for your patience.
If there is anything else we can do to assist you, please do not hesitate to contact us at [email protected]. Our team is available 24/7 to assist you with any issues you may encounter.
Best regards,
Jules
JUSTFASHIONNOW
Site was easy to follow and delivery was also very timely with updates on tracking to know exactly where yr item was.
From the business
JustFashionNow is a global trendsetter online fashion Website. We aim to provide everyone with the latest fashion at an affordable price!
We focus on the latest women's trends. Fresh items dropping daily with all the categories and 10000+ styles including dresses, blouses, tops, and pants.
JFN is stocked with everything you need to build your look! We've got Fashionable Products, Exclusive Deals, Secure Payment, and 24hrs Contacts!
Visit our store here or Download the JustFashionNow App below and start your fashion path at affordable prices!
Website: https://www.justfashionnow.com/
APP:https://justfashinnow.onelink.me/hWkv/kefu1124
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
Thank you for reaching out to us. We understand that sizing can be a concern when shopping online and we appreciate your feedback.
We have a detailed size chart available on our website to help ensure that you order the correct size. If you are unsure about which size to order, please feel free to contact us for assistance. We will be happy to provide you with the necessary information to make an informed decision.
If you have already placed an order and would like to change the size of any item before shipment, please let us know as soon as possible so that we can update your order and ensure that you receive the correct size.
Thank you for shopping with us, and we hope to serve you better in the future.
If you need additional assistance, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.
Best regard,
Echo
JUSTFASHIONNOW