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JustFashionNow Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety and affordability. Many shoppers appreciate the unique clothing designs and competitive pricing, often highlighting the quality of certain items. However, significant concerns persist regarding inconsistent sizing, long shipping times, and challenges with the return process, particularly due to high return shipping costs. Additionally, customer service appears lacking, as many reviews mention difficulties in communication and order tracking. Overall, while the selection and pricing are appealing, improvements in quality control and customer support are essential for enhancing customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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It was an accessible website to navigate. I enjoyed looking at the different options.
Huge selection means it may take a while to pick an item, but the variety is much appreciated. And, of course, the prices are generally quite low. A perfect combination!
Unfortunately, one blouse for my wife was much tighter than a medium should be, so I requested a return/refund 3 times (with photos), with no response from JFN. Finally, after my 2nd online chat I got someone who actually gave a sh--, who arranged for a partial refund and an email confirmation.
In all honesty, that experience pretty much ended my desire to shop there again. There are so many other similar online retailers who'd probably treat me better.
Huge selection means it may take a while to pick an item, but the variety is much appreciated. And, of course, the prices are generally quite low. A perfect combination!
The pictures were not even close to the real dress, unless they shipped the wrong thing. The pants are labeled with tags that say cotton and linen, but they are cheap polyester. The promised follow-up email with tracking number never came. Items shipped from China. A month's worth of disappointment. Use Temu, at least they're cheap.
I purchased a jacket over three weeks ago and it still has not arrived. I emailed JustFashionNow's customer service and they referred me to some website to log into and track my order. The site didn't work. I waited a week and emailed JustFashionNow again - no response. Their advertising is everywhere but customer service - sorely lacking. Will not purchase from them again.
Easy to navigate: I have never received the shoes I ordered even though the e-mail said they would be delivered on a certain day. There is a concierge on duty to accept packages.
Dear customer,
Thank you for your feedback. We apologize for any inconvenience you may have experienced with the delivery of your order.
After reviewing your order, we can see that the package has been delivered to the address provided on July 7th. However, we understand that you have not received the shoes and are currently inquiring with the shipping carrier to determine the status of your package.
We appreciate your patience during this process, and we will do our best to keep you updated on the status of your package and work towards a resolution for you.
If you have any further questions or concerns regarding your order or need assistance with anything else, please don't hesitate to contact us at [email protected]. Our team is available 24/7 to assist you with any issues you may encounter.
Best regards,
Jules
JUSTFASHIONNOW
Had to scroll through many pages and refresh frequently to see catalogue. The return process difficult had to request and wait to get return slip. Like to have free return shipping. One item had brighter color gold in catalogue than actual item.
Very east to order. My items came very fast. Very cute items
I bought two pair of the casual pants they feature in the first pages. I wanted 100% cotton and the fabric looks like linen in the pictures. I know I checked fiber content. Just yesterday I saw identical pants on another site (probably the same company) and those said 100% cotton but when looking on this site today the content says 100% polyester! I know I would not have ordered. And the laundering instructions say "Professional Dry Clean Recommended". They look cute in the photos but are actually big and baggy and long but of a fabric that does not roll up as indicated in the photos. I won't waste more money sending back to China. I'll give to GoodWill.
Dear customer,
We apologize for any inconvenience you may have experienced with your order. We understand that the fabric content, fit, and laundering instructions of the pants you received did not meet your expectations.
To better assist you, please send us an email with your order number or email address associated with the order so that we can investigate the issue further and work towards a resolution for you.
We value your business and appreciate your feedback. If you have any further questions or concerns regarding your order or need assistance with anything else, please don't hesitate to contact us at [email protected]. Our customer service team is always here to help.
Best regards,
Jules
JUSTFASHIONNOW
Love the clothes and I'm hoping everything fits once it arrives. Lots of different choices to choose from.
Good selection. Hope it fits fit was perfect,had lots of compliments
I have two of the grey/butterfly T shirts and I love them. Hope that I like these clothes as well.
Was easy to buy but once you received your items, they don't feel, or look like what I saw on your online store. Very disappointing
Dear Customer,
HBC03696923
We are sorry to hear that you are disappointed with the items you received from our online store. We understand how frustrating it can be when a product does not meet your expectations.
Regarding your concern about not being able to talk to anyone, we would like to assure you that we are here to help and want to ensure that you have a positive shopping experience with us.
We will reply to your email within 24-48 hours of receiving your email, you can click on this link to give us feedback:https://www.justfashionnow.com/information/contact-us
If you could provide us with more information and some pictures about the specific issues you encountered, we will do our best to assist you further.
Again, we apologize for any inconvenience this may have caused you, and we appreciate your feedback. Please let us know if there is anything else we can do to help, or if you have any further questions or concerns.
Please do not hesitate to contact us via email [email protected]. Our customer service team is always here to help.
Best regard,
Kary
JUSTFASHIONNOW
Clothing and shoes are unique. People whom I don't know and friends will compliment me on the cuteness of dresses and shoes. I like how lightweight and well made all the garments I have purchased. No loose threads or buttons that need to be cut or resewn for sturdiness. Webswiote is easy to use and inviting. Only concoern I have is that delivery of items ordered takes so long to receive, And a couple of items I ordered were backlogged and I had to wait longer for items. I am still waiting for receipt of summer top.
Love the beauty and uniqueness of clothing. Easy to use website
Like the clothing becaquse they are so colorful. Maneuvering the website is easy and I receive the clothing in good shape.
Easyt to use the website and I like the choices in clothing. Love the discounts offered on clothes at this time of year.
Very fast and efficient. Like the look of the clothes. Looking forward to trying fit of garments.
Always taking a chance ordering on line. Shoes I ordered not the best fit. Ordering tops has the same issue.
Four only because will see how size of clothes work. Price seems good if quality is good.
Thought product would be better then I received. Was a poor polyester material. Returned item per Just For Fashion instructions, and still have not received a refund.
Dear Customer,
HBC03696923
We are sorry to hear that you were not satisfied with the product you received and that you have experienced issues with your refund. We understand how frustrating it can be to encounter difficulties with returns and refunds.
Regarding your suggestion about our material, we have already will be provided to the relevant departments for verification, such as the need will be rectified.
Regarding your return, we would like to ask for more information so that we can assist you better.
We verified that you uploaded an order number in the system， instead of the tracking number. Please provide the tracking number or any confirmation that the item was returned to us.
In order to resolve this matter, we recommend that you contact our customer service team directly. You can get in touch with us by clicking on this link：https://www.justfashionnow.com/information/contact-us
We will verify your response and refund your money as soon as we receive it.
Once again, we apologize for any inconvenience this may have caused you. We value your business and want to ensure that you have a positive shopping experience with us.
Please do not hesitate to contact us via email [email protected]. Our customer service team is always here to help.
Best regard,
Kary
JUSTFASHIONNOW
I received order some time ago - still trying to return- sent to address on package. After a lengthy time package returned - no one at that address. No paper work or return instructions in this package. They should be take n off of the internet - what a scam. Still trying to contac but no way to do that - very disappointing - thats why we should shop American in name brand stores.
Dear Customer,
HBC03696923
We are sorry to hear that you have experienced difficulties with your order and return process. We understand how frustrating it can be when things do not go as expected.
Regarding the address on the package, we apologize for any confusion this may have caused. It sounds like the return was not successfully processed due to the package being returned to an incorrect address. We would like to assist you in resolving this matter to the best of our ability.
In order to further assist you, we would appreciate it if you could provide us with more information about your order. For example, the order number or tracking information for the package.
Once we have more information, we will do our best to assist you in resolving this matter.
You can click on this link for our return policy:https://www.justfashionnow.com/information/returns
We value your business and want to ensure that you have a positive shopping experience with us.
Thank you for bringing this to our attention, and please let us know if there is anything else we can do to assist you further.
Please do not hesitate to contact us via email [email protected]. Our customer service team is always here to help.
Best regard,
Kary
JUSTFASHIONNOW
I kept thinking I would get free shipping until you cut down prices again and again...so I had to keep on buying...Let's hope I got the right sizes for it all!
Not all of the tops were actually a size "small." I'll need to take in a couple of the tops.
When I click on one item to view, and then return to the page, I'm forced to go to the top of the page, instead of going back to where I left off. Quite time-consuming!
Hard to delete items or change colors! The order took forever to be delivered!
From the business
JustFashionNow is a global trendsetter online fashion Website. We aim to provide everyone with the latest fashion at an affordable price!
We focus on the latest women's trends. Fresh items dropping daily with all the categories and 10000+ styles including dresses, blouses, tops, and pants.
JFN is stocked with everything you need to build your look! We've got Fashionable Products, Exclusive Deals, Secure Payment, and 24hrs Contacts!
Visit our store here or Download the JustFashionNow App below and start your fashion path at affordable prices!
Website: https://www.justfashionnow.com/
APP:https://justfashinnow.onelink.me/hWkv/kefu1124
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
Thank you for your feedback. We apologize for any confusion or dissatisfaction you may have experienced with your order.
Regarding the promised follow-up email with tracking information, we apologize for any delay in communication and will work towards improving our customer service in that regard. Usually, after we have shipped an order, customers will receive an email notification with shipping information. If you have not received this email, we also recommend checking your email spam folder.
We also apologize for any discrepancies between the product images on our website and the actual product received, as well as any issues with the materials used in the pants. We take all customer complaints seriously and are committed to continually improving the quality of our products and services.
If you would like to return the items for a refund, please contact us at [email protected] or chat with us online. We will process this matter as soon as possible and provide you with the best solution.
Best regards,
Jules
JUSTFASHIONNOW