JustFabReviews 10,359

Do not fall for this scam like I did. I bought a pair of shoes the beginning of the year because they were $10 dollars. I was not aware I was signing up to be ripped off every month for 10 months and then be told I cannot be refunded! Obviously it was not my intent to keep paying a monthly fee and not receive/buy anything. I asked to cancel my "membership" during the call I made 3 weeks ago and was assured I would be and guess what - I was just charged again. I was on hold for a total of 22 minutes while some rude customer rep was trying to find a supervisor. Come to find out, they have done the same thing to 3 of my friends! Good job taking money from poor college students who work very part time if at all.

I had bought shoes on this website thinking that I will only be charged for the one time only and WHEN YOU BECOME A VIP MEMBER you get certain things free and of course I did not and I was charged on the website about 4x since the beginning of this year I read everything correctly but for them to go ahead and to do this not only to me but to many other people who have bought from the website such as
Yasmin A.
Tatenda D.
Alexis J.
Yilda S.
And the list goes on. I am being told that it wont do anything as in giving me a refund for the months it was taking money out of my account which is very disappointing since this is a website I heard good stuff about yet now I know to do some research behind every website that is not well known.

BUYER BEWARE! If you'd like to receive your items that you order... don't order from JustFab! I've ordered 3 times with credits that I've paid for and every time, the items don't ship due to inventory issues. I placed an order last week for the 3rd time. I received a shipping notification about 6 days ago and then today when I went to check the tracking number, the order said cancelled. I called to find out what the problem was and they said it was an inventory issue. The rep I was speaking with just kept saying over and over again that they've processed a refund of my credits. I'm not usually one to get angry with customer service reps, but I wanted a better answer. Or at least to know if they plan to offer any additional compensation for this being the 3rd time an order hasn't shipped due to inventory. I'm sure that all of us who place orders spend at least an hour combing through the site to find what we would like based on what is in stock (because often times stock in your size is an issue)... so when we finally find what we would like in our size (because the website says it is in stock), we shouldn't have to find out on our own that the order has been cancelled. Just Fab. Get your sh&t together. If you can't handle the inventory requests, at the very least, offer your customers some kind of compensation for our time and headache.

I've asked the customer service rep multiple times for some kind of compensation and she just kept saying, your credit refund has been processed! Finally I asked to speak to someone else and she put me on hold for 20 minutes until the line went dead.

I feel like I'm stuck now. I can't cancel until I use my credits that I have paid for. Guaranteed though, if I can ever use these credits for something that IS in stock, I will be cancelling immediately. Just Fab, if you plan to do anything to rectify this, my order number from the most recent cancelled order is *******.

I would like to make a few suggestions for improvement.
1) Tell your representatives to not be so snotty. Every single time I have spoken with someone whether on the phone or via online chat, I always get snarky comments. I realize yall are a nationwide company, but here in the south, friendliness and manners are a MUST - not an option.
2) Dont call people by their first name right off the bat, its very rude. Also, if you cant pronounce someones name correctly, maam or sir are always much more appreciated than a butchered name. Again, MANNERS, people!
3) There should be some sort of payment vacation option. AdoreMe has it. Their representative are also ALWAYS friendly, polite, and professional. Yall could learn something from them.
4) Yalls shoe style selection has gotten more and more disappointing over the years, for my personal taste. I realize there are still many who enjoy the styles youre putting out. But Id like to suggest you think about revisiting some classic, sexy styles from the 20s, 40s, & 50s.
5) What is up with yall not having any purses that arent the size of a freaking beach bag?! Not everyone wants a bag that could fit three small dogs in it.

I can't say that I have had a bad experience the whole ride, however because I have not shopped them in quite sometime THEY CANCELED MY ENTIRE ACCOUNT. They took money but did not allow me to use it. I have spoken to so many people at JUST FAB and they are have a different resolution but nothing gets resolved. I have been trying to resolve this issue with the company for months and still had to call again today. Well I contacted an attorney that won a class action suit against this company for a situation for less than my problem. They have cost me soooooooo much time on the phone calling them from my WORK PLACE, putting me on hold, hanging up on me and lying to top it off. It took them 1 click of a button to take my money several times but it's taking several months to figure out if they should return it or send me shoes. This last bought was that I am not owed because they refunded me. I spoke with a manager and informed her that i did not get the refund and she confirmed that it din; t go through. They also just informed me that i have been blacklisted. I asked wtf for and they couldn't answer that question. The guy says you may want to call your attorney. NOW THIS IS SOME $#*!! I will definitely contact them at your request.

Yes, JustFab has a weird business model that's obviously meant to get money from you when you forget about your subscription. But if you know what you're signing up for that shouldn't be an issue.

Here's the real problem - these shoes are UGLY. They style and photograph the shoes to make them look nice, but when you actually get them in the mail they are sooooo cheap-looking and uncomfortable. All of the "discounts" they give you are such bs. The shoes are only worth 20 bucks to begin with, don't pretend like it's some great deal.

I contacted them within days of signing up to cancel the VIP membership. The sales rep hounded me several times to not cancel even after continuously saying I'm not interested, they said "would a $10 free credit sway you not to cancel?" Seriously? Screw off. How many times do I have to say NO!

Secondly, the item I bought was not as ordered, so I needed to return and let me tell you, not only is it NOT hassle free as they claim(8000 questions and trying to make you exchange instead) Its also NOT free returns. You do not get a full refund, even though it was their mistake.

Do not use this site. It's not even quality items.

I gave my sister permission to use my card number the first time she ever ordered, to order a purse, and it was cancelled. I told her it was probably due to the fact that I had just used it on there prior and for her to use her card. She signed back on, into her account to take advantage of the $10 offer, and used her card number and it was still cancelled. Shes a grown woman!?! Are they cancelling orders because we live in the same house?!? Seriously... come on people... the bank has to have your ssn for you to have a card with your name on it!

I was one of the millions of people thiat fell for this website's amazing promotions and made a couple purchases. Little did I know I was going to be charged $40 monthly for the subscription. I called to cancel my membership and to get a refund. Lady was super nice and told me I would be getting my refund without a problem. Checked my account 2 days after and it was in there. I thought everything was settled. Come a couple days after, I checked my account again and realized they had taken the $39.95 back THE SAME DAY THEY DEPOSITED. I don't understand why. Did they think I wasn't going to notice and just keep on letting them take my money? After that I've called at least 10 times and nobody is trying to help me and just keep on telling me the money was deposited in my account already. It was but you took it back the same day?! I NEED MY MONEY BACK

I have been a customer of Just Fab for the last 2 years. Yes, there is a monthly membership fee for the VIP service. I set a reminder every first of the month to either shop or cancel. If you pay attention to the details and are organized its fine. Easy exchanges and returns, and love the PS Just Fab options. Sometimes the fabrics aren't the best and sizes are a bit off. But I love it for summer clothes and its really unique pieces. I always get compliments on my outfits, can't wait for latest order to be delivered!

THEY ARE A SCAM. Do not, I REPEAT, do not $#*!ing sign up for this site. First of all, I didn't even know they were going to charge me 40 dollars on the 5th last month. Thank God I had enough money in my account, I called the next day to cancel my membership. There customer service is bull$#*!. I was on hold for the longest time, then they picked up the phone and this lady read off about 10 $#*!ing pages it seemed of other offers from trying to get me to cancel my membership. At the end of it all, I told her I still wanted to cancel it. They couldn't refund the money so I asked if the 40 dollars they charged me would stay in my account. The lady said yes, that I'd still have money to spend in my accounts and then she went ahead and cancelled my account. After that I checked the next day, and I have 0 dollars on my just fab account. So, they basically just stole money from me. THEY $#*!ING STOLE MY MONEY. THEY WILL STEAL YOUR MONEY AND THEY WILL SCAM YOU. WHERES THE $#*!ING NEGATIVE STARS?! So unless you wanna go through all that and have your money stolen stay away from this god forbidden $#*!ing site.

I just cancelled my VIP membership I had for over a year. I called the company when I moved to change my address. The next month they sent my order to my new address. This month they sent it to my old address. I contacted them through Facebook and by phone. They just said sorry for your troubles and check the website to make sure your address is okay. The new address is clearly marked as the default So disappointing that they wouldn't say we will refund you or give you credit after being a customer for close to two years.

So. You guys. After you sign up and out in all your info and blah blah blah. There is this video that says in the video! Close to the end of the video. I know the video because my boyfriend made me listen to the whole video! It says on the 1st of every month. You have to log in to your account and press skip for all the offers. Canceling of the offers goes from the first of the month to the 5th of the month. This is how your card doesnt get charged. I will admit after seeing all yalls reviews I got scared as $#*!. I have a bad memory and there is only a slight chance I will remember that I have to go in to the website and unlike offers. Well thats it. Oh and I called customer service. If you are cut and dry like my boyfriend then they dont ask u questions they say ok and hang up. I asked for a confirmation that my account is canceled and they said I would get one in 24 to 48 hours and reconfirmed that I would not get charged again.

After a deceptive scam that charged me a monthly fee for over a year, I demanded a refund that I was finally promised back in July. It is now mid-November, and I have been calling every few days for two weeks to follow up on a check that was supposed to arrive by October 7th. Each call I am told there is no information back from accounting about my request, who they can only contact by email, and then told I will receive a call from accounting within 24-48 hours, which they never call. So I call back and keeping getting told there are still no answers. The money I was told would be refunded was removed from my store account when promised the refund in July, so without the refund check, JustFab has STOLEN this money from me. I will not quit until I am given the refund I am owed! WORST COMPANY EVER!

I've recently moved from overseas back to the states and I made a purchase and changed the address to my new address. Well when I received the tracking information it had my overseas address on it instead. I called Fedex who stated only the shipper of the merchandise can change the address. I proceeded to call Justfab customer service (Chris) who refused to actively listen to what I was saying. He said that he could not help, but, that I could tell Fedex that Justfab gave me permission to change the address. I notified him that he clearly wasn't comprehending what I was saying because Fedex said ONLY the shipper could change the address. I plan to continue to reroute my merchandise and if that fails I will pursue a full refund.

I ordered a pair of boots off their site using the VIP membership. I cancelled my membership after buying the boots and a couple weeks later my bank card was charged $39.95 from JustFab. So I called and sure enough I was charged for a VIP membership after cancelling, I was promised that my money would be refunded in 2-5 days which I was but after they gave me my money back they took the $39.95 back out and I get an email saying I have a credit of $39.95 in my JustFab account. I never got my money back and the credit that went into my JustFab account was useless due to the fact I cancelled my account. So these $#*!s stole almost $40 from me.