JustFabReviews 10,359

Ive purchased from them once and it was enough to make me cancel my account. Ive signed up for their subscription mail so I would receive emails from them promoting the shoes and all that jazz. Their sneakers caught my attention one day so I decided to check out the website. Long story short, in the email, the sneakers I liked were around $30, on the website it was marked down to about $9.99 if I become a VIP (I didnt want to of course because I know I wont be purchasing shoes every month). The price was still the same on the webpage. Went to checkout (I had three items) and I saw that all of them were marked down (I was very happy because I thought I was getting a great bargain). I did the whole procedure ( enter address and add credit card info), lo and behold something insignificant located at the top right corner of the webpage caught my attention. It was a box already ticked that said I would join the VIP subscription. Like seriously! They are the first company (Ive ever shopped with) that has done that. If I pressed confirm they wouldve swipe that $39.95 (btw very expensive) every month without me even knowing. When I realized they ticked that box, thats not very noticeable, I unticked it and the sneakers I saw for $30 was now $50 something. I was very annoyed but I purchased two boots from them (one for myself and the other for my mom). Shipping process was good but I was disappointed with the quality and how it felt. I wont recommend this online store to anyone. First and last they will be getting my money. I didnt get my instyle magazine they said I would get.

Would give it zero stars if I could. I cannot tell you how unprofessional this company is. Ordered 4 paris of shoes and they all came in different sizes (9, 10, 6, 11) you name it. All four pairs were the incorrect size despite the order form (that was also in the box) saying the correct size. How do you screw up on an entire order... I do not know. It's like the warehouse didn't think "well this is odd". I called in expressing the issue (waited about 30 mins for someone to pick up) and the lady said she had placed the correct new order and that those shoes would be put on hold until I returned the wrong sized ones, which I did immediately. A little over a week later, I got an email saying that order was cancelled because they had sold out. I was obviously livid. They even had the audacity to give me store credit instead of a card refund. HAHA. Called them up just now. Cancelled the "VIP" membership and asked for a full refund. Lengthy, Unnecessary process. NEVER have had a worse retail experience. ABSOLUTELY AWFUL!

I ordered a pair of boots wide with. Omg the calf part was so wide I could of fit another leg inside my boot along with my own leg. I called picked a new pair out. Received them they were to stop at my calf. Nope they went over my knees. Didn't get wide with this time they were so narrow I couldn't but weight on my foot. My foot had no place to go. Called and returned the second pair of boots. Waited I day away from a month for my refund. I had called like 3 times before to get my money back was on hold for like 1 hour. No one ever answered the line.
Got disconnected all times. I called today1/17/2018 spoke with someone. She said they had to manually process my refund that's why it is taking so long. I call CRAP on that. She wouldn't refund all my money. Only 9.95 for the boots not the 4.00 for shipping. I will never order from them ever again. I'm telling all my friend also. They should not be allowed to run a business like this.

ATTENTION! Ils vous attirent avec leur prix intéressant, mais sans même vous laisser savoir, un mois après votre achat ils vous prennent, sans avis, leurs 40$ de VIP Membership! Et ils vous aient impossible de les récupérer, vous êtes donc obligé d'acheter à nouveau chez eux, désolée mais j'appelle ça du VOL!