JustFabReviews 10,359

I hate phone calls so when I need to talk to customer service, I'm so relieved to find non-calling options HOWEVER, they do not answer their other options (facebook and live chat). I spoke with someone on live chat who agreed to give me a refund and cancel my account, but that has not happened and it's been weeks. Whenever I try to use live chat again, I wait for hours with no luck. I also tried contacting facebook and they haven't answered my message even though they "typically reply within an hour." This is absolutely horrible customer service and the boots I bought months ago weren't even good quality. Poor products and poor customer service.

I unwittingly bought a pair of Just Fab shoes through a Wal Mart website. They arrived missing a buckle. When I took them back to Walmart I was told I had to return them to Just Fab (or Shoe Fab). They did not have a return label so I called the number on their invoice. I was told to enter the phone number (that they had on their invoice!) of my cell phone. When I did that I was told they could not find any record of me and to hold for the next available customer representative. I held on the phone for 30 minutes before finally hanging up. I tried the next day and the day after, with similar results. So I called Walmart customer service. They said they would send an email to these people but if I had not heard back in 48 hours, to call them (walmart) back. I did not hear back. So I called walmart and walmart said they are refunding my money and to just either keep the shoes or give them away. Walmart said it will resolve the matter directly with Shoe Fab. I made a strong recommendation to Walmart that they not do business with such a flaky company. I truly hope they don't continue doing business. Companies like this need to know that they cannot get away with scamming the American public.

Cancelled my subscription twice. The first pair of boots that I got for just shipping were cute, but were basically made of cardboard and started falling apart after wearing them twice. I immediately canceled but was billed soon after anyway. Because I had the credit on the account to spend because of being billed, I went ahead and ordered a different pair of shoes because I didn't want to lose my money. Guess what, new boots, different style --same shoddy quality. I canceled again. That was in October. I've just been billed again out of the blue and that was three months ago.

Yes, I also called to end my VIP membership. Twice money was taken out of my account for two months AFTER I clicked to pass up those months. I ordered something I am still waiting for because I had credit from those months, but I called to cancel because I just can't afford to keep spending money every month and it seems too tricky to opt out each month, plus I have apparently two accounts - Just Fab and Shoe Dazzle. When I called, the young woman talked and talked to convince me to stay with the program. Quite frankly, I want out now. I guess I still have $10 credit which I either want reimbursed or I want to use it without having this membership so I can close it out. I have enjoyed the things I ordered, but I am basically a poor person and can't afford spending money this way on a regular basis. I don't appreciate how hard they made it to cancel my account.

The worst websit I have ever used. Placed an order over 3weeks ago and have not gotten my shoes. Not even a pair. Placed an order for 24 pairs. Have had to call them twice now. A message was just sent to my mail box by Hermes Parcle that my order has been sent back. And when I called the consultant was just telling me that 2 of the shoes I ordered for where not available. Can u imagine?. A mail would not be sent to me to tell me about it. I had to call them. This is so unfair and terrible customer service. Pease I need my shoe to be delivered. This is unacceptable

Beware of signing up for a JustFab account! Sure, their shoes are cute and they sometimes have intriguing promotions, but that's just how they lure you in. Once you create an account and are a "VIP" member, you're screwed. What they fail to advertise is that they keep your credit card on file and charge it EVERY month, even if you don't buy anything. They only give you like 4-5 days at the beginning of the month to "skip" being charged. Cancelling your account is ridiculously difficult. You call the number and it's generally foreign people (usually India) answering, poor English, and they give you the run around. And if you still have a "credit" on your account (the money they took from you) they don't give it back. Instead they give you some sort of e-gift card MONTHS later, that you need to reopen an account to even use. Absolutely terrible in every way. Save your money, go somewhere else!

I made the mistake of joining the VIP club and the first time I tried to cancel the person I spoke with convinced me not to. I forgot to skip the automatic charge a couple of months and had credits to spend. I had a difficult time finding anything I would actually wear and when I finally did, my order got lost! The customer service rep I chatted with wasn't at all apologetic and even stated he was giving me a "one time courtesy refund." How is it a courtesy to refund my money to me? Now I still have these store credits and I don't know what on earth I will spend them on.

I ordered two pairs of boots that I never received in the mail. They held an authorization hold as well as the payment amount double the cost until the authorization hold was released when the product shipped. Then I never received my boots! Went through this twice before I decided to cancel my account. I cancelled and was still billed the next month. Got a refund and cancelled with an agent via chat in January and here we are again in February and still billed and told my account is active. They will not escalate anything for you. They do not care. It is so hard to even get an answer out of these people.

Worst company I have ever dealt with! I was charged a bizarre amount of money for every month, which is insane because you cannot shop without signing up as a VIP. When I questioned store support about this, they were difficult with me and basically told me it was my fault! Like, I get it. It says in small print at the very bottom IF you check your account once in a while, but that is extremely grimy, and it should be advertised straightforward as you are signing up. I would give it 0 stars if I could.