JustFabReviews 10,359

Ordered 2 pairs of shoes a month ago and checked out as a guest previously checking my bank account I noticed £35 had been told out from just fab on the vip membership! That I did not sighn up too!... trued phoneing the number and it was not recognised! WHAT!... so went onto live chat and apparently they had no accounts with my email address! So why the hell they taking money out my account! Total scam people avoid avoid avoid!

I typically will only buy items online from well-known, established businesses (Amazon, Overstock, etc) because I feel confident that they do honest business. JustFab is NOT one of those businesses. They advertise a discount, you purchase items, and low and behold a month later you are charged $40 because the discount you used automatically enrolled you in a subscription. One day after noticing the charge, you immediately call and tell them you do not want the subscription- never did... but too late, your money is gone! They will not refund and the customer service rep will ignore your request and overtalk you. I cannot imagine how much money they have made from this foolery. I don't know how companies still get away with doing this. This has to stop!

I have just been into my bank account and see that I have been charged a members fee that I wasn't aware of. This in itself was upsetting, but then I saw that I have been charged twice this month, 1 payment after another, making £70 in total scammed from my account! It isn't even in their stupid credit system, it's just been stolen and place din their fat pockets. I am absolutely disgusted. I am a student and cannot afford to have all of my money stolen monthly! I will NEVER shop here again, and if I don't get that money back I am going immediately to the small claims court to ask for double what they've stolen from me.

I've been wanting to cancel my membership for months but not wanting to deal with the out of country customer support so I've just been "skipping" months so they don't bill me. I forgot to skip this month and even though my debit card that they have on file was expired they took the 39.99 out of my account. When I called them to ask how they'd billed me with a expired card they lied to me and said that my bank had called them with the new expiration date. I confirmed with my bank that this doesn't happen.
So now I'm waiting for JustFab to credit my bank and cancely account. If they take money out next month I'll have to cancel my debit card.

I went into their trial store in DSW in Ohio. I found a ticket for a free pair of boots. I was going to buy from them anyways, because i found a pair that I liked more than any of DSW's boots. They sent me a pair for free, but the boots ended up being too big. I contacted them about it, and they sent me a smaller pair for free too! And I got to keep both, they told me to regift the larger size. I love the boots, they're sooo cute!

I joined VIP member status. Ordered two pairs of shoes a month ago. Received the package but they sent me the wrong color/ pattern shoe, the other pair was fine. I sent it back for exchange and they send an email saying they received my exchange and my order has been placed at no extra charge to me (duh it was their fault) I happen to check it about 3 weeks later and under order status it says "CANCELLED" so I call customer service and they say it's been canceled because they ran out of the shoe) OK. So they're refunding me my money. But JustFab fails to tell their customers that when signing up for just fab membership you are agreeing to purchasing something from them EVERY MONTH from a "boutique collection" they make for you to make you feel special and I'd you do forget to make a purchase they will automatically charge your card 39.99 just for being a member. Haha no thanks just fab that's just $#*!ing dishonest. By Felicia with that nonsense.

Why the F*** DO I PAY FOR EXPRESS SHIPPING IF IT DOESN'T ARRIVE IN 2-3 DAYS AS STATED ON THE WEBSITE. I CALLED CUSTOMER SERVICE SEVERAL TIMES BUT THE NOVICE WHO ATTENDED TO ME DIDN'T SOUND LIKE HE WAS SPEAKING ENGLISH. IT'S ALMOST A WEEK AND I STILL HAVEN'T RECEIVED MY PACKAGE, I CAN'T EVEN TRACK IT BECAUSE THE TRACKING NUMBER SAYS "NOT FOUND". IT WAS SUPPOSED TO BE A GIFT BUT NOW IT'S RUINED. JUSTFAB MY $#*!. IF YOU AIN'T GIVING ME MY PACKAGE I WANT A REFUND

I signed up with them and ordered a pair of shoes, a month later I still didn't have the shoes nor the money. I called and I was told the shoes were NEVER sent, so I said hell nah, give me back my money and cancel that membership. Fast forward to three months later my card got overdrawn because of them, which I'm thankful for because I never even realized money was still getting taken out my account until that issue. I called and they apologized and ask me to use it as credit, and I said NO! Just a refund please, the estupido told me he processed it. So I had to report it to the bank because at this point I figured they were still probably gonna take my money. Fast forward AGAIN to three weeks later, STILL NO REFUND! When I called the guy said it was just put on my membership as credit, no refund was processed. Meaning I still have a membership, I said I need my money back on my account, I don't want credits or membership! He said you'll receive an email of confirmation after this. Same thing the first guy told me and I never got that email for the first cancellation. After the second cancellation call still no email. I'm guessing I'm gonna have to call AGAIN next week if my money ain't here. 4+ MONTHS OF TRYING TO CANCEL ONE STUPID MEMBERSHIP!

This website is awful. They force you to put $40 on the account as a "credit" unless you manually go on your account, and skip each month. But you have to do this on the first 5 days of the month. If you forget, they will not give you your money back. You are forced to use it on their website, or, if you make a complaint with customer service, in my experience, they offered to send a check that I would receive in 8-12 weeks. Also, my mom and I both had an account to the same address, so after I had sent back an order and exchanged for a different size (I did not want to exchange, just wanted my money back but they were taking 1/2 the price of the item for a "restocking fee"). Anyways, after my exchange way processed, the account was cancelled because I had "too many accounts with the same information" and I did not receive the jacket or a refund. Instead I received an email saying I "won't be charged," but this was an exchange, so I had paid when I made the original order. I have gone through way too much of my time with their customer service. Don't even sign up in the first place.