JustFabReviews 10,359

Justfab is a scam. If you forget to skip the month, which is written in very fine print when you sign up, they claim they will take $39.95 from your account on the 6th of the month. They usually wait two weeks for that. Then, they say you have a credit for one item, even if that item is less than $39.95. You cannot make-up the sum with two items and you cannot take advantage of any sales, like BOGO, with the credit. I purchased a pair of boots with zippers on the side 8 months ago and have only worn them 10-15 times and the zipper pulls have broken. For $40, zippers should be worth more than 30 pulls, I replaced them with bread ties because I DONT HAVE $40 to FIX them!
I called and demanded my money back and to cancel my account. Instead of refunding my money back to me they double charged my account and I called again demanding my money back a second time within 2 days. All while a family member is on their deathbed.

I realized when I joined JustFab that I was going to be getting cheap shoes. I don't really care about getting cheap shoes or name brand shoes as long as they are wearable and they look good. I haven't had a problem with any of the shoes that I've received. Yet. I have not had a problem with shipping or anything like that. I understand the being charged every month also. I won't be able to tell how their customer service is until I decide that I want to cancel my membership. So we'll see how that goes.

I got sucked in again!
I signed up for the VIP a year ago.& I forgot to purchase or skip & my card was charged. So I decided to go make a purchase with that credit but it wouldnt let me use is. So I called & canceled my membership with $79 in my just fab account. So I responded to an email telling me I could use those credits I thought I had lost... I made a purchase with no problem but they made me sign back up as a VIP to do so... fast far ward 6 days & I get an email saying I for got to shop. So I went in & checked skip shop. I guess it didn't register. So they charged me 39.99 ok so I called them & asked what in the word happened & they tell me they won't give me a refund. But I can use it for any purchase in the store. I tell them I've tried that before & it doesnt so cancel my membership... he now tells me I have 70 worth of credit & I should use it before my 30 days is up. I tell him yeah right & he says pick something out & call customer service to help you with your purchase... alot of run around & bs... I'm pissed that I lost all that money. Its crap.& the boots I bought dont fit right anyway!

I have been trying to get hold of this company to cancel and get a refund. My daughter bought a pair of boots from them and then 3 weeks later they took another £35 from her account. I have had a look at their ads and website. It does not make it clear that it is a subscription that you are joining and it does not make it easy to unsubscribe, which I believe is unlawful. I have read a few of the reviews on here, tell me Ivy, JustFabs representative, how many of those people that you 'promised to get in contact with' have actually heard from your company. My daughter has reported you to PayPal and I will be reporting every one of your ads that I see online as you are scamming people. Will be interesting to see if I actually get a response...

Had hundreds of dollars in "my account". Anytime I ever selected anything that I wanted to purchase, it was never in stock. Even when 1 item out of 11 was available, when I got to the shopping bag, it said that my credit card would be charged for the order. The site would not let me change my credit card information. I called in and the representative hung up on me when I asked why my credit card would be charged. (No, I wasn't yelling or cursing). It is by far the worst website experience I have ever had. I believe the performance issues are intentional so that customers can't use their accumulated funds. No order # - the system would not let me order without charging my card.

I have never order anything from the site. I was going to today because they send me a free justfab kids outfit for 1st time buyers, and i would have to pay shipping. Which was only 4.95 so i said i would try this out before i purchase shoes for myself. As I'm putting in my information i ran accross a warning stating that the product has lead in it and it could cause harm such as cancer, deformaties etc. I took a screen shot for all to see. Please guys be aware and READ up on this stuff BEFORE purchasing merchandise from sites unknown. They almost had me. Thing is I WAS buying this for my daughter and what if this product had lead in it and she wears the clothing and becomes super sick? Really? Why is this product being sold?

I went online to buy some shoes. I found the ones that I wanted and checked out there was a discount added that was the "2styles for $39.95" I input my card information and it said something along the lines of being a VIP member. I assumed I was such because I bought more than one pair.

At that point as the payment page is loading I see in the background in fine print a "monthly fee of $35 that can be skipped on the 5th month" I'm thinking I didn't ask for that nor did I want that. I simply wanted the shoes that I bought. At the bottom of the confirmation page there is a small box that reads "if I want to cancel the membership I have to WRITE or HAND DELVIER a letter the JustFab corporate office within in THREE days of my purchase date stating that I don't want to be member in order to cancel and STOP the payments.

That my friends is a SCAM. This is what stops people from doing business with a company. All I wanted was the by the shoes and I had plans on buying more next week but that TURNED me off. Don't force me into a monthly payment plan, and then in small print explain that I have 3 days to send you a hand written note explaining that I don't want the service that YOU pushed into my purchase.

That is WRONG... and the other reviews clearly show that I am not lying or over the time. So I am now writing this letter and preparing to pay for mail to ensure that POS don't try to lie and steal my money. I'LL NEVER SHOP ON THIS SITE AGAIN I DONT CARE HOW CUTE THIER SHOES ARE!