JustFabReviews 10,359

I did not know that I had became a VIP member of justfab and was in a panick for the money they had taken out which I saw on my bank statement. I am have been having a rough time with chronic illness and still trying to figure things out so I have doctor's to see and pay. I had explained this to the justfab customer service need I say I was very upset but they had cancelled my membership and put the money back into my account I can't thank you enough for being so understanding.

Ordered a pair of shoes from just fab and shoe dazzle (both owned by the same company) on my fathers credit card (it was a birthday gift from him to me)... had NO idea they were charging him $39.95 per month x2 for a YEAR... my father did not understand what the monthly charges were and assumed they were something necessary (he is elderly)... with I finally saw a credit card statement and noticed the charges I called justfab and shoe dazzle to try and get a refund as I had over $1,000 in credit with both companies... shoe dazzle refunded my father $400 but said the rest had to be a gift card... justfab didn't refund anything. So I have $800 credit to use in stupid shoes and I placed an order 3 weeks ago trying to use some of this absurd amount of credit and have no received anything yet. Absolutely appalled by this company.

I love this company. I've been a customer since 2016. I've never had a problem. I've taken boots back with no issues and the customer service have been nothing but helpful every time I've called. I've gotten two other people ordering from justfab as well and they love this company too. The products are all nice and well made. I have had my first pair for two years and I've never treated them and I wear them in the snow, rain any weather and they still look new. I have gotten so many compliments on my boots from so many people. I would highly recommend Justfab. I added a picture of my boots that are two years old and wear them every day. I also sent a picture of four pairs of boots that I just received three days ago in the mail and they only took 4 days to come in.

Not sure as where I should start... I have been a member with Justfab for over 2 years. I speculated fraud with my account back in the spring of 2018 when I had previously seen a large sum built up in my account to use. It was when I went to shop when the dollar amount was at $0. I started to question my sanity. Now, because there is NOT a transaction history with purchases and balances I had to call in and speak to customer support. He sent me an outline of the transactions from my bank account over the last two years without the purchases and balances, like I requested. Needless to say, I am a busy person and didn't want to investigate any further so I settled to believe them. A few months go by and I noticed that there was another charge to my account and I couldn't quite remember if I canceled my membership or not, but seeing as this was months, I must have. 6 months later I noticed a rather surprising charge to my account. So I thought 'well I should go check my online account', where the Store Credits shows as $0. I do my own little investigating and noticed they charged for the previous month too. So why is this not showing in my store credits? I looked further into it and calculated all the monthly transactions over the past 2+ years and took the difference between the credits I have used from my purchases and there is a total of roughly $270 missing. I am very disappointed to find this out.

**UPDATE** Called in again for a balance showing the monthly charges for the VIP membership and all my orders, they will NOT provide this in an email for me.

Ordering from the company is a disaster. I have ordered a handful of times and each time I have my products have come in wrong, damaged or inconsistent sizes. This goes back to over a year ago. One pair of boots was covered in black marks, another was the same style and size just a different color and when they were laid flat next to each other they were 2 completely different sizes tho labeled the same. The most recent order is what has me leaving this review today. I ordered brown boots and they came in "Taupe" and a courtesy I returned them and was promised the brown boots, weeks later after they received the wrong ones back. THEN that order was "delayed" a couple of days for who knows what, and when my boots came in they were yet again TAUPE! I called them, AGAIN to then of course be told I need to return the iteam blah blah blah, nope heck no i am not wasting my time again. So they sent me another pair and expedited it and assured me they would contact the warehouse and make sure the brown boots were the on way and I could return the others when I felt like it. Well, here we are today and my 3rd pair of TAUPE boots have come in. Heck no I am not a JustFab employed delivery person, I am definitely not sending back yet another pair of boots before I get a refund or before I get the right pair of boots. They would not assist me unless I returned these boots. Which may I add are not even for sale on the website for TAUPE. Terrible customer service, terrible expectations you have that you think your customers should deal with and do for you. Do not order from this company do not waste your time on the cheap crap made boots, they are not worth the time you are going to spend trying to get something you want and like.

Ordered my first boots. Ok good deal. Didn't want to keep the membership, because I don't want to keep buying more shoes every month... or whatever else. So I tried to cancel. The chat took 3 mins in between every comment. And it was always a comment trying to get me to stay on. No I want to cancel. Period. Thanks. Then I was disconnected. So I decided to call. Lady says I can cancel but my order would have to cancel as well. Never ever heard of that nonsense before. But I can cancel in a few days once it ships? After that phone call, I decided to call back. Literally 2 mins after the first call. A different lady tells me my order shipped. That I can cancel now but only After some more bs of trying to get me to change my mind. I then checked my email for the shipping... there was an email an hour before I placed the first call, saying the order shipped. So whom ever talked to me the first time... lied. I thought this place was neat until having to cancel. Let's hope the boots aren't cheap...

I was fooled into thinking I was getting a promotion on Black Friday and subscribed into $39.95 a month to which I didn't agree to. I phoned my bank after a NSF fee($45.00) was issued to which after they charged me $39.95 ( in Canada) ended up being $55.04 which was $100.00 dollars( roughly) taken out of my account close to Christmas. I called Justfab and they told me they would refund me and cancel my subscription. I was refunded the money... and literally the same day they took the same amount back out. I had to cancel my debit/visa card and an investigation from my bank is in process. I talked to other people I know about this and a friend and co-worker has been scammed by them with little sympathy or recognition to what they have gone through ( one of them being a mother and loosing her child days before.) Both didn't get their money back... Legit a scam!

I order something on Ciber Monday and as right now I haven't receive my order I ask and they keep said that my package is in Sacramento since last week, but don't know when is going to be delivered
After I read all the bad reviews on this website we need to get together and close this business, because I think is a scam what they do, they said 5-7 business days for deliver and 3 weeks later nothing, and that is 15 business days, and when you call customer services they don't know nothing and give you the wrong info! So please don't buy from this place, tell your friends and family post on social media the bad business practices that they do!