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Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
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I ordered one singular pair of shoes more than a year ago, and ever since then they've been charging my card month after month (I did not know until I looked just a little bit ago.) and it's been hundreds of dollars and I did not order these things. Last June, I called to dispuit the payment and they refunded me what they owed at that point and after that they did it again and have been doing it for six months. Don't know if this is an employee at Just fab thinking they can just get away with using my card when I haven't ordered anything except a $39.95 pair of shoes and have proof of this because I'm logged into my account on my iPhone and have been ever since I ordered the 1 pair! They've been charging me for shoes I did not order, and certainly did not receive. Noticed somebody else said this happened to them too! Avoid ordering from just fab!
I like looking through their stuff, just the sizing is off on somethings. Other than that they have great prices and decent items.
Hello Zaina,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a representative from our Member Services Team will be contacting you within 48 hours to resolve your issue.
Best,
Ivy
Quality shoes at a really great price. Impressed with the boots and shoes. Definitely will keep shopping with JustFab.
Hello Brenda,
Thanks a lot for the shout out! JustFab promises to provide high-quality products for you as well as outstanding member service. Thank you and we are always happy to serve you.
XO,
Ivy
I signed up to buy 1 pair of shoes. When I received them they weren't very comfortable but I let it go since I had purchased them. The next thing I know I have been charged almost 80$ for 2 months with out recieving any products or emails saying I would be charged. When I called customer service they told me that they charge my credit card every month so "I don't have to use my credit card at checkout". Literally the biggest SCAM! Do not sign up for any shoes because they will charge you every month after that!
Hello Ashley,
We count on our members to bring situations like this to our attention, so thank you. Here at JustFab, we want all of our members to have only the best experiences, and we regret having fallen short. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email within 48 hours.
Best,
Ivy
I accidentally ordered the wrong size, and JustFab gave me free return shipping and immediate replacement.
Hello Beth,
Thank you for your remarkable review! We sincerely appreciate it and we’re always happy to hear that our members are happy and satisfied!
XO,
Ivy
Doesn't matter I've unsubscribed. Work on customer services. Ya'll probably don't even really care about the feedback.
Hello Jojo,
We have a reputation for keeping our members happy and we want to make sure it is kept upheld. We’ll be sending you a private message now, so we can get this resolved as soon as possible. Thanks!
Best,
Ivy
It was a Good transaction ovo. I am very satisfied with my purchase, and plan to return for future purchases.
If your order does not come to exactly $39.99 with taxes your $39.99 credit does not work. Terrible company and huge SCAM!
Hello Justin,
We understand how you feel, we’re very sorry. We’re going to take care of this for you right now. You deserve only the best service, a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.
Best,
Ivy
Always satisfied when doing business with just fab I have been doing business with them for several years
Hello Rebecca,
Thanks a lot for the positive feedback! Our member's satisfaction is our utmost priority and we appreciate your trust in JustFab. Happy shopping!
XO,
Ivy
THEY ARE FRAUDSTERS! They will send you the items that your order, yes, but they will charge your card random amounts of money without you noticing, so check your transaction history! I know this because both my mom and I have accounts with them, and both my mom and I were charged $60 on our cards the same day (even though we didnt order anything) for nothing.
Disgusting human beings. I hope karma gets them.
Hello Chris,
We’re sorry to hear about your recent experience with JustFab! We value your feedback and the chance to resolve any issues that our members may have. A representative from our Member Services Team will be contacting you within 48 hours to further assist you.
Best,
Ivy
Just coming off maternity leave and don't have the funds for JustFab to automatically pull from my account. I politely ask to cancel and a refund and they can't make they happen. Quick to take your money but can't seem to refund. Asked multiple times to cancel to finally get it through the persons head that I'm done. I understand I'm suppose to "skip" but I would assume JustFab would be more customer friendly on this subject. Now my account is in the negative and I have a newborn to support. Thank you JustFab... thank you
Hello Kiairah,
We strive to provide excellent member service, so it genuinely dismays us when things like this happen. We value the opportunity to resolve this issue and someone from our Member Services Team will be contacting you within 48 hours to assist you.
Best,
Ivy
I ordered a variety of items. It took them over 10 days to ship. The items are really bad quality. You can get the same things on Ali Express.
Of the two boots that I ordered, one was the wrong color. They both feel like cardboard and are very uncomfortable. The purses are also junk... bad stitching, poor materials (all tags say "man made materials) for everything.
The clothing I ordered fit properly, but again... poor quality. All polyester.
It's a waste of money because you can't combine your credits with any of the sales, and virtually every thing is non returnable. It took me 15 minutes on chat to cancel, but I'm glad that I did.
Hello Melissa,
We apologize for any inconvenience and will use your feedback to improve our products and services. We strive for 100% satisfaction, so a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.
Best,
Ivy
I buy most of my boots and shoes from Just Fab. They have many great styles and sizes. I love Just Fab!
Hello Bonnie,
We appreciate your feedback! We always strive to provide the best service for members like you! Keep slayin' in your FAB items!
XO,
Ivy
I absolutely love JustFab, they have easy returns and they provide excellent customer service. They really strive to do their best to make you happy.
Hello Brandi,
Thank you for writing a review! We love being able to provide the service that our members seek. We appreciate the time you spent to share your experience!
XO,
Ivy
Amazing! I loveee these shoes I ordered and when I wanted to cancel my vip membership they were soo helpful and 24 hour customer service
Hello Vivian,
Great feedback! We sincerely appreciate it and we’re always happy to hear that our members are happy!
XO,
Ivy
I love your shoes and clothes. They are a great value and the styles are fun.
However because of where I live, it is often over a month before I get my orders. That is disappointing.
Hello Beverly,
Thank you for bringing this to our attention—it will help us improve our operations and services. If you ever need anything, let us know! We’re available 24/7 by phone 866-337-0906 and Live Chat.
Best,
Ivy
I absolutely love everything I ordered! Everything is high quality & beautiful. Shipping was extremely fast.
Hello BobbiJo,
We’re glad that you found what you were looking for. It is our goal that you are always happy with what you bought from us. We look forward to seeing you again. Have a great day!
XO,
Ivy
Ordered boots priority received but not true to size returned and promptly. But replacements are taking longer than expected. Winter will be over. Will not order again.
Hello Yolanda,
We are so sorry that this happened. We’ll be sending you a private message now, so we can get this resolved as soon as possible. Thanks!
Best,
Ivy
I've been a Customer for over 5 years and I am always satisfied with my purchases. I get compliments on all of my shoes and boots. Prices are unbeatable.
Hello Bonita,
Your loyalty and support as our member are highly appreciated. Giving you, excellent service is always a pleasure. We guarantee 100% satisfaction on all products and services you purchase from us. Thank you!
XO,
Ivy
I have very much enjoyed the boots and sweaters previously ordered. Each item fit perfectly and thus far, have not had to return anything. I love the shipping and tracking process and prices the most, especially during the holidays. I will continue to keep shopping from this company and look forward to the new styles in clothing and shoes apparel.
Hello Brenda,
It’s great to read your feedback about JustFab and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every member!
XO,
Ivy
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Hello Aly,
We count on our members to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. A representative from our Member Services Team will be in touch within 48 hours.
Best,
Ivy