JustFabReviews 10,359

As you may have read in many reviews before mine, you are getting scammed if you go with this shopping website. I used to adore JustFab as I used to shop a bunch and loved their shoes. My shopping obsession abated and I have not visited this site in more than 6 months. In fact my last order was exactly a year ago. Come to realize as I look at my bank account statement, they've been taking $39.99 every month! Called customer service and they suggested I use the credit before canceling as I will not get the promotional prices if I do cancel. I wish I had known about all this before I even signed up. As it stands, I'm out $240 and cannot do squat about it. As far as emails go, I have only been receiving promotional emails. Not ONE said anything about "skipping the month". Complete and utter disgrace is what this thing is.

You earn rewards points for every dollar you spend, which JustFab advertises can be used to redeem numerous items. As of now, the only "items" you can redeem are discount coupons, which, (get this), will provide a discount on the original price rather than the sale price of an item, and will not allow you to purchase the discounted item at the same time you are purchasing additional sale items, unless you want to pay full price for the sale items. Also, you can only use one discount coupon at a time, so if you redeemed more than one, you will need to either buy one discounted item and pay for shipping since you probably do not meet the minimum required for free shipping with one discounted item, and will then have to purchase one item separaetly in order to use your other discount coupon you redeemed. It is actually better not to redeem them, so that you can purchase sale items.

Anyhow, below are some of the lies regarding the reward system copied from JustFab's Terms of Service.

"Depending on how many points you've earned, there are lots of fabulous items you can snag, including FABsoles custom insoles, jewelry, accessories, beauty products and more! These items are categorized using a tier system, so the more points you earn, the better the selection. Once you've accumulated enough points, you'll be able to add a fabulous reward item to your cart at checkout during your next online purchase."

Ive called and talked to someone online and everytime no matter what situation Ive told them I was in (newly single mom of twins, no job), or how Ive already talked to someone else from the company and I know everything Ill be "missing out on" they would never unsubscribe me. This lasted for a year. I only bought the one pair of shoes in the beginning but after my life changed dramatically I realized no way could I afford it. I HAD to remember to skip the month because if not i would get charged almost 60.00! I finally paid to have a stop payment through my bank account, because getting the people at justfab to unsubscribe you is nothing but a fairytale they tell people about to get you signed up in the first place. I just had to have those damn boots for 11.95...

You need to become a VIP member of JustFab to get items for their advertised prices. Becoming a VIP member involves remembering to "skip the month" prior to the 5th of each month, or else the website will charge you $39.99 in site credit, without you having purchased anything. The website is supposed to email you a reminder to shop your boutique or "skip" on the first of each month.

This is not necessarily unfair, as the website lets you know what membership entails when you sign up. However, the website is sneaky and the customer service is poor. I "unsubscribed" to JustFab promotional emails because I was tired of getting daily emails about sales. I wanted my email reminder to "skip the month," and that was all. Little did I know, unsubscribing to sale emails also unsubscribed me to the monthly "skip the month" emails, resulting in charges on my credit card. When I began forgetting to skip, I requested to cancel my account through customer service. Talk about pulling teeth. Customer service agents just WILL NOT take no for an answer when it comes to cancelling.

My customer service agent implied I was to blame for not receiving my monthly reminder emails because I unsubscribed from promotional emails. Which is obviously the website's way of charging your account for money every month without you realizing. He also suggested I begin setting a cell phone alarm to "skip the month" in lieu of my email. Finally, I was able to convince him to cancel my account.

This was the third time I requested to cancel, and every other time I gave up because the agents simply harass you until you get tired of dealing with them and agree to continue membership out of pure frustration. Don't waste your time here.

If you forget to SKIP the month even if you call them the on the 6th day of the month, they will not reimburse you for not making a purchase. You are punished and hooked to them even if you don't like any of their items for years!
They answered in this site that they will call me to address the issue on 8/6/2018, and they have never called! Its February 1st of 2019. They don't want to reimburse your money, they force you to use that credit to buy their items that I can find at half the price in any store including brand names sold in TJ Maxx or Marshalls, Macy's etc. NOT WORTH IT!

I had two VIP credits (each for 39.95) because if you forget to "skip the month" they charge your card anyway. I am upset about this, however, decided that I do indeed need some new shoes. I go online and they have a "3 pairs for 39.95" sale going on to clear out old inventory and winter boots. This is perfect, because I think I can use one VIP credit and get three pairs of shoes -- the VIP credit is the *same* price as the sale for three pairs. But NO, it will NOT let you use your credit this way. Instead, they want to give you one pair for the credit and make you pay separate for the others. It would seem like as a VIP, I get a worse deal. Why am I paying for VIP status if I cannot use them during sales?

I ended up getting 2 pairs of regularly priced sandals ($40 for a pair of sandals is very overpriced!) so that I could use the credits. I'll be ending my membership because there is nothing special about it. Overpriced shoes. Won't let you use the credits you pay for (which they steal from your account if you forget to skip the month!) as you see fit.

Wrote a negative review on another sight and they said a service representative would reach out within 48 hours... well, that has NEVER happened.

ABSOLUTELY do NOT recommend them.

I have purchased several items via JustFab mainly because there were several occasions I forgot to 'skip the month'! Therefore I made a point of setting reminders for me to 'skip the month' and then confirm I wish to skip the month in order not to have any additional charges.
Unfortunately my account has been charged twice on occasions when I have skipped the month, most recently in January 2019. Oddly I distinctly remember skipping January 2019 as I was suffering with flu over the new year period and remember being lying on the sofa as I skipped.
I only discovered I had been charged when checking my JustFab account today to see if the option to skip was available only to see I had a credit.
I am now super annoyed as not only have JustFab taken money when I know I skipped but it is the second time in 12 months!
Terrible service, crap shoes where the stitching falls apart and ultimately a company I just now feel acts like a theif and makes the option to cancel subscription soo difficult. If I can subscribe online and not have to call to sign up why can I not cancel my subscription in the same manner?

I saw a number of reviews here stating that JustFab is a scam and charges their credit card every month without their consent. Wrong, before you sign up you are informed that if you DONT SKIP the month then yes you will be charged. I got mad at this at the very beginning when I was new to JustFab, but the trick is to receive mail from JustFab, they send you something at least every week. These emails remind me when it is time to skip the month if I won't be purchasing anything. Aside from this, I looove this site. I have never once been disappointed with my purchases. They get shipped to me within in the week of my purchase and the quality obviously isn't high end, but it works and lasts you quite a while. If you become a V. I. P member you get wicked deals every once in a while ( which I completely take advantage of). Get JustFab, I promise you won't be disappointed! Don't forget to skip though!

Horrible site from the start I have been doing nothing except fighting with them trying to get my money back. If its not the monthly charges that you cant get refunded... its the trying to getmoney back for returns. Also they do not honour sales that are advertised. I ordered a few pairs that were supposed to be on sale at $20 a pair and was charged full price for them. They wont refund my money only give me store credit and I dont want to buy anything from them!

I don't usually complain about customer service; however, after my third attempt it got rather discouraging.
All I needed was my return label to send back my items within the 30 day time limit. Although they send me 15 or more emails a day with deals and sales, they couldn't manage to find my email to send my return label!
I now realize you can go online and print your label, but the website does state that you need to call... so that's why I did!... oh, and I never did receive the return label by phone- scam for sure! Unacceptable service!