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Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
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First, they told my girl friend she can skip a month when ever she would like, but you can only skip a month between the 1st and 5th of every month is what it said when I looked it up online. On the website it clearly states that orders over 39.00 have free shipping. When they took money out of her account and we called to ask why and after about 30 Minutes Of trying to figurer everything out and why she was -70 in her account because of the money they took out, she tried to cancel after but the woman said she couldn't she had to use the points she was giving her because they wouldn't give us the money back just store credit, She used her points and it came out to 39.96, when she tried to purchase it. They already took the points away. So we called again and the guy told her that the order was not free shipping only with order that are 39.98 and over. She called him out for it and he said he would take away the change and it would be okay. I looked up videos and more reviews and some people love this place and others don't, just not a place I'm going to be go to or tell people about. Thank you
Wasted 75 dollars on shoes I was trying to exchange and nobody would contact me back to help or give me a refund VERY unprofessional business definitely not spending money here again.
Hello Ashley,
We strive to provide excellent member service, so it genuinely dismays us when things like this happen. We value the opportunity to resolve this issue and someone from our Member Services Team will be contacting you within 48 hours to assist you.
Best,
Ivy
So, I created an account almost a year ago and a couple of weeks later I called and cancelled the account (since they charge you at LEAST £39.95 EVERY month, doesn't matter if you use their service or not.
The woman on the phone said everything was taken care of and that was that. I thought.
Now, almost a year later I see something in my bank statement. They haven't cancelled anything at all, they're STILL charging me every month. And they've been doing it at the most random dates so I have never noticed until now.
And now, all they can do is cancel them and give me back my money for this month. NOT the other months that they've wrongfully charged me for.
DO NOT, I REPEAT DO NOT ORDER FROM THEM.
Hello Emma,
We would like to sincerely thank you for notifying us about your experience with JustFab. In the meantime, we’d like to help resolve any problems/concerns you had. A representative from our Member Services Team will email you shortly to help you out.
Best,
Ivy
Been shopping with JustFab for years. They have a great selection of clothes, shoes, and accessories, and their customer service is top notch--there have been several times where an item I ordered didn't fit right, and all I had to do was start a return, print a label that they supply, and send it back work no charge to me.
Very happy with them.
Hello Adrianne,
It is our desire to keep you satisfied with our services, unique styles and good quality at the affordable price. You are our inspiration for doing our very best. Thank you and remember; we value you!
XO,
Ivy
I was charged $39.95 for 2 months, without a notification. I was so upset to see that they have been charging me for this VIP membership. I cancelled my membership a month in and it took about 2 hours of discussion. Credit services won't refund the extra month they took from me, but instead gave me a "credit" to buy more shoes that I can't even use anymore because it's a bogus ticket. Their shoes are okay quality and not even worth the buy.
It's ridiculous and it is just better to keep out of JustFab because it's JustBS.
Hello Laura,
Thank you for your honest feedback, we deeply appreciate your review to constantly improve our services. We’re sorry to hear about your recent experience with JustFab! Let us make it up to you! A representative from our Member Services Team will contact you shortly to assist you.
Best,
Ivy
I ordered shoes and a pair of overalls the overalls fit wonderfully they ordered them in a size 16 that's usually what size I wear I order them to work together and they look beautiful
Hello Adrianna,
Thank you for sharing your feedback! We always like to know what our members are thinking so we know where to improve. If you ever need anything, let us know! We’re available 24/7 by phone 866-337-0906 and Live Chat.
XO,
Ivy
Recently orders 2 pairs of boots did not like the fit,, calf was too snug otther wise they are adorable
I've been dealing with justfab/ShoeDazzle for 3 years now or so and it isn't worth it. If you want okay quality shoes for a low price sure try it out. But let me warn you you may have to change your card number after purchasing. They will charge you every month and depending on the person that you speak to when you call they will either be calm and issue you a refund or they will be conny and aggressive and tell you every lie as to why they can't give you YOUR money back. Latest excuse now is that it's in their terms and conditions that they CANNOT refund you... when actually it says they cannot issue a refund back in cash!
They say that you can cancel at anytime but STILL be charged the next month. It is just one big scam artist, they try to talk you into these loop holes and tricks just do they can keep your money. I do not recommend this site(s) at all. It's not worth it. Try amazon instead.
The only items that are appealing to me are always sold out. Every single one. I also don't like that even if you pay $39.95 VIP member credit, you have to meet that minimum at the time of purchase or else you cannot use the credit you have already paid for.
Hello Lace,
We would like to sincerely thank you for notifying us about your experience with JustFab. In the meantime, we’d like to help resolve any problems/concerns you had. A representative from our Member Services Team will email you shortly to help you out.
Best,
Ivy
The quality of their shoes is great. Their selection is huge! The review section is also helpful when finding out if a pair of shoes runs big or small. Highly recommend.
Hello Kasha,
We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service to our members. We appreciate your feedback and would like to assure you that we will strive to improve our member's satisfaction.
XO,
Ivy
I was a customer in 2018.
This company has a policy that If you want to cancel your membership it has to be on the 5 th of the month. I did what the policy was required. But to my surprise the company was still charnging my account without my consent. So be bery careful and dont sign up anything with justfab. They are thieves and liars.
The box was broken, there was blood on top of it from a smooshed dead bug, the boots were falling out of the plastic like someone had already opened them & there was dirt on the boot that I had to wipe off
Hello Taylor,
Please accept our sincere apologies regarding your recent purchase with JustFab. Our helpful Member Services Team would love to assist you with any problems you had. Someone will contact you via email within 48 hours.
Best,
Ivy
They charge you $40 a month without warning you, and you have to jump through hoops to cancel your service, and they still charge you! I tried disputing it on my credit card and it doesn't work. Also the pair of shoes I bought I could only wear for a few weeks before they starting falling apart, literally the work customer service and product I have had purchased. BIG SCAM
Hello Jaclyn,
We truly apologize for your experience! Your feedback is important and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Ivy
BAD BAD BAD My experience with this company when I wanted to stop my account is horrible I have a credit on my account and they give you the run around every time you call they say 24- 48 hours been going through this since December it is the end of feb they lie and say they have been trying to contact me via email no email I have phone contact no phone contact either do not pay money on this account if you plan on canceling BAD BAD BAD BAD
Hello Shauna,
We count on our members to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. A representative from our Member Services Team will be in touch within 48 hours.
Best,
Ivy
Do not sign up, company relies on you forgetting your VIP membership and will charge you every month
Hello Sean,
We truly apologize for your experience! Your feedback is important and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Ivy
I had cancelled my membership TWICE and THEY still take money out of my account! I had to call and tell them AGAIN to STOP taking money out of my account! You don't have that right to take it out of my account anymore and I have recorded them the last time saying they cancelled it. I'm tired of calling you guys for the same reason over and over! I don't want to have to take it to the next step because I will. So please... stop wasting my time by calling you guys!
Hello Rebeccah,
Thank you for your honest feedback, we deeply appreciate your review to constantly improve our services. We’re sorry to hear about your recent experience with JustFab! Let us make it up to you! A representative from our Member Services Team will contact you shortly to assist you.
Best,
Ivy
I love all 3 pairs. I got a size bigger for the black booties but they are true to size and even though they are still a little big even with socks they are super comfortable.
Hello Aldys,
Thanks for the shout out! We're glad you enjoy our unique styles. At JustFab, we always try to provide the best possible service for our members. If there is anything we can do to improve, let us know! We’re available 24/7 by phone and Live Chat.
XO,
Ivy
Hi. I wanted to purchase two pairs of boots that were 60% off on Sunday/Monday. When I went to checkout, the sale prices didn't show it. The regular price was only available. Instead, I had to settle for a full price pair of shoes. If the items are advertised as on sale, then the checkout price should reflect that as well.
Hello Alecia,
At JustFab, we pride ourselves on giving 100% every day to ensure that our members' needs are being met. I know that we have let you down, and for that, we are very sorry. A representative from our Member Services Team will email you shortly to assist you.
Best,
Ivy
I have made several purchases and I'm always happy! Better then in-store purchase. Alot of different varieties to purchase.
Hello Stephanie,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a fabulous experience with us in the future!
XO,
Ivy
I bought 1 pair of shoes but have paid some ridiculous member fee charged to my credit card every month. I have unsubscribed and called them BUT the charges keep coming.
It's 54.00 per month for absolutely NOTHING. I have been forced to cancel my credit card.
A HUGE SCAM... BEWARE
Hello Dawn,
Thank you for taking the time leaving us a review and feedback. We're so sorry for the overall experience. We always strive to improve our services and feedback like this from members are very much appreciated. We will reach out to you via email.
Best,
Ivy
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Hello David,
We’re sorry to hear about your recent experience with JustFab! We value your feedback and the chance to resolve any issues that our members may have. A representative from our Member Services Team will be contacting you within 48 hours to further assist you.
Best,
Ivy