JustFabReviews 10,359

I have ordered from JUSTFAB once, and once was enough. I ordered two pairs of shoes and two pairs of pants. When they arrived I was sad because NOTHING was true to size. I am a size 6 in shoes one pair came in too big the other too small; I am a large or size 30 in jeans, both pairs were WAY too big. I decided to exchange everything for sizes that would fit. One pair of shoes in a 5.5 the other in a 7 the pants in a medium or 28. I sent everything back right away! Two weeks past and I had yet to hear ANYTHING! I reached out to JUSTFAB and they tell me it hasn't been processed yet while online my account states they have already received it. I get transferred to a supervisor, Billy, who immediately processes my order, says all my items are still available, but they cannot expedite the delivery because it's "out of their hands", fine, I settle to receive my items in two weeks. He promised expedited shipping on my next order. The very next day I get an email saying the pair of shoes I was most excited about are no longer available. Now I'm fuming! I contact their support team again and get transferred three times before finally reaching someone willing to help, his name was Ryan. He says my return was never received and my order is not processed and I can choose a different item to replace the shoes that are no longer available. I don't know if the exchanges will even be in the right size or if I can get my money back. This entire situation has been beyond frustrating! DO NOT BUY FROM JUSTFAB! Save your money, time, and sanity! Go to your local swap meet. Sizes, prices, and customer service will be way better than anything you'll receive from JUSTFAB.

Update: They canceled my account without my request! Now I don't know if I'll every receive a refund or any of the items I ordered, I am positive I have lost all points I had accumulated and discounts promised. Time to call customer service YET AGAIN! THIS IS A NEVER ENDING NIGHMARE!

This company only steals your money and the products are cheap and awful. I have tried them twice and both times it has been a bad experience. I had to return things and they sent back the items I returned. I have tried to cancel and they will let me but I will lose the $40 in my account because I forgot to skip my month. If they you forget to skip a month and they take the $40, you cannot just use the credit for anything. The customer service is awful, I use paypal so they have told me I know even have an account to cancel. Just awful!

This review comes from someone that has been a JustFab costumer for more than a couple of years. Let me tell you something, every month they can take money from your bank account and that becomes 'credit' you can use anytime to buy them stuff, of course you have the option to 'skip the month' and they won't take any money. So I thought it was pretty cool and subscribed. I have been very pleased with the clothes and shoes, everything is relatively good quality. I have always 'skip the month' so I have never had 'credit' with them but this month I forgot to skip and now that I want to use that credit they're telling me they can't apply the credit and a discount (50% off sitewide) together... WTF? So basically, if you want to use your credit you have to pay the regular price. So what's the point on having a VIP membership and putting credit on your account if at the end of the day they won't let you use it combined with a discount. It's like they trying to make you believe that your own money it's a perk they're offering... I feel cheated on, I won't buy from them again!

I decided to give them a try and bought two heels from them. They sent heels that look like they've been warn for weeks. You can literally see toe marks on the heels and there's dirt on the bottom of the heel. They also messed up the string that goes around your ankle. The holes on the string look like they're warn out. I'm very disappointed with my first purchase. Honestly expected more out of them but they really ruined my first impression. Will definitely be my last purchase ever and would never recommend to my worst enemy.

My first 2 pair order arrived last week and I felt excited that I could easily expand my she wardrobe without visiting numerous shops.
The first pair that I unwrapped was the Leitra Heeled Sandal. The band across the toes of my feet was very tight, and when I stood, the heels were so extreme that my ankle felt as though it were flexing the wrong way. It was not possible to walk 10 stops across the hardwood. Dejected, I removed the otherwise sexy sandle and opened the second box. A red pair of V Va Voom Bow heels sandle. Immediately I noticed that the center of the bow on the right toe was nearly an inch to the left. The left shoe, it was dead center so there was no chance that it was intentional. So, a quality control miss? Not feeling confident about trying again, because returning packages is not much fun.
Stores... here I come.

I really enjoy a lot of the clothes on JustFab and the styles are very current. It offers a ton of clothing and the sales are amazing! I buy so many shoes, clothes, and accessories on this website now and now I think a lot of my wardrobe includes JustFab products.

I only wish that they would have more petite clothing. I also have heard that it is hard to cancel a subscription, I am not looking to cancel mine anytime soon but one of my friends claimed she had to talk to somebody on the phone in order to cancel and that it was a long process.

They were supposed to be charging me 39.99 per month and I was charged over $60 a month. I was told I had a credit and when I went to use it I was charged twice once for my credit and again to receive this unusable credit. I was told that I could skip months of the charge and when I did I was still charged and received that again unusable credit. The shoes I ordered are very uncomfortable and gave me multiple blisters. I feel robbed. When I tried to cancel my account they told me if I did this unusable credit would go to waste. Products are cheaper in store when you consider how many times you get charged for your stuff. 2 pairs of shoes $120 later for garbage.

So, I actually bought something from Fabletics, and not JustFab (apparently they are same company). However, I have unknowingly been billed £44 every month since, BY JUSTFAB! Why? I made a one-off purchase in good faith and you have taken over £200 from me. I wish I had spotted it before now, but what a disgraceful business, setting people up to make regular payments for services they didn't ask for or want. Still trying to cancel and get my hard-earned money back now! No luck so far. AVOIS, AVOID, AVOID!

I bought some items when they were on sale at 40 percent off, I returned the items because their sizing changed and they did not fit properly. I opted for store credit because otherwise I would be charged a 5.95 restocking fee. Now that they are offering a 40 percent discount once again they would not allow me to use my credit against this discount. I asked for a refund back to my credit card and they also said they did not have this option, They could sent me check instead which will take about 12 weeks to receive. Very disappointed in the customer service I received today. Also notable, I did not get an email to leave how I felt about my customer service which I always have in the past.

Oh god. Goos reviews are truly fake reviews here. I should have read reviews from here before buying anything from justfab. They deducted 4 times 39.9 euros. I got it cancelled and asked for repay of money. They said not possible and we have to buy something from there. Then I started shopping there for my own credit and again it asks for payment method.! Sucks. I had to buy something from there which are priced 4 times higher than normal price. Highly pathetic. I think consumer complaints are so high here they should block such way of online shopping. I. never had such horrible experience. I
Now I am waiting for my orders and rest money back to my account and no more credits from my account.

I recently bought a pair of shoes on sale from here and I JUST received them today. I know they were on sale so a little wear doesn't bother me. What bothers me is the fact that I got one shoe in a 6(my heel size) and the other came in a 5.5 as if I couldn't notice the difference? The bow on the back fell off before I even put the shoe on and there are scuff marks on the bottom. I should have read the reviews before buying from JustFab. Please don't waste your money!