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Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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Got two pairs of shoes both fit technically but were super uncomfortable and walking was just plain awkward. Jacket was just too boxy and the dress a really strange length. I loved the casual feel, but it was a really weird fit.
When I order shoes with you guys they never fit me. I always pick wide width but for some reason they never fit. So my daughter ends up taking them.
Hello Sabrina,
We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! A representative from our Member Services Team will email you within 48 hours.
Best,
Ivy
Shoes fit great and the quality of the shoes are good. They are comfortable and durable and I get many compliments when I wear them.
Hello Shalan,
It’s great to read your feedback about JustFab and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every member!
XO,
Ivy
It is not your fault I cannot find shoes to fit me. One pair I kept I gave away. The other pair I wore. But I had to send back the last 2 pair I bought. Just not for me I guess.
Hello Sally,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a representative from our Member Services Team will be contacting you within 48 hours to resolve your issue.
Best,
Ivy
Disappointed that whether the Just Fab shoe is a pump, a wedge or a flat, all have been uncomfortable to wear and/or not correctly manufactured straight out the box (i. E. missing stones, threading coming apart). I have $20 shoes that have proven to be better than these.
Hello Kia,
We would like to sincerely thank you for notifying us about your experience with JustFab. In the meantime, we’d like to help resolve any problems/concerns you had. A representative from our Member Services Team will email you shortly to help you out.
Best,
Ivy
I ordered this beautiful satin tank top, however I received the wrong size. I ordered a size xs but when I received my order, an xl was in an xs packaging and I had to exhange. That process was easy BUT when I received the exchange, there was a size m in an xs packaging! I was tired of it and I decided to keep the medium since I liked the design of the tank top too much.
Hello Rachel,
We’re sorry your item was not what you expected. This is not how we do business in JustFab. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email within 48 hours.
Best,
Ivy
I had a problem with a credit processing on my account. I contacted customer service via chat and it was resolved immediately. Nice work! I appreciate good customer service!
Hello Pamela,
It is our desire to keep you satisfied with our services, unique styles and good quality at the affordable price. You are our inspiration for doing our very best. Thank you and remember, we value you!
XO,
Ivy
Site is hard to navigate profike, can't change address, thought I fixed it and package still was sent to wrong address for the second time and now rerouted back to justfab. Have not received items.
Hello Jessica,
We truly apologize for your experience! We value your business and would like to address your concerns as quickly as possible. A representative from our Member Services Team will be contacting you within 48 hours to further assist you.
Best,
Ivy
I would have loved to keep the shoes had I only been able to wear both shoes. The zipper was stuck/broken on the right shoe and of course, they no longer had my size when I tried to exchange.
Hello Bre,
Please accept our sincere apologies regarding your recent purchase with JustFab. Our helpful Member Services Team would love to assist you with any problems you had. Someone will contact you via email within 48 hours.
Best,
Ivy
Finding what I was looking for was easy and ordering was effortless! Order arrived quickly and was as shown.
Hello Victoria,
Thank you for taking the time to share your experience with others. We’re happy that you’ve had a great experience with us!
XO,
Ivy
Sandle straps slide off my heels when I walk, tennis shoes are mis-sized, I normally wear a 9-9.5, these are 9.5 & too short, too late to return so I'm trying to stretch them out
Love the new app for JustFab. Makes using the site so much easier. Love my JustFab. With the app I can access my account quicker and from my phone. It's a great new way to look at what I like to shop for.
Hello Sherrie,
Thanks a lot for the positive feedback! Our member's satisfaction is our utmost priority and we appreciate your trust in JustFab. Happy shopping!
XO,
Ivy
The sizing was wrong, & when I returned the unworn shoes as well as all the free junk that came with them, imagine my surprise when the credit I received was for $7.95! Inferior quality items & inferior customer retention policies.
Hello Gail,
We count on our members to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. A representative from our Member Services Team will be in touch within 48 hours.
Best,
Ivy
Well I wish I had a strong a box to put my shoes because the shoes and is in good shape it just the box it came in was all beat up
Hello Lisa,
We couldn't be any happier with this lovely feedback! We hope you will always enjoy the convenience, quality, and affordability of our items! Hope you have a fabulous day!
XO,
Ivy
I have a few weddings coming up this summer, and usually criticized because I typically wear black. So I found these gorgeous looking blue heels that would spice any outfit up. I couldn't wait to debut them this past weekend, but they're too big! About half a size! So now I've mailed them back and am waiting to have the correct size resent. Thank you JustFab for making returns and exchanges so easy. I know I won't have a headache, like I've had w/ so many other retailers. But I'll have to scurry to find something for this weekend, because I still haven't received my dream shoes. Fingers crossed, they come in before Sat afternoon!
Hello Pamela,
Thank you for the feedback! We’re happy to hear that you’re satisfied with our services. If there is anything we can do to improve, let us know! We’re available by phone and Live Chat.
XO,
Ivy
I love there shoe and accessory selection. They always have good sales. The option to skip a month is the best.
Hello Brianna,
What an awesome review! Thank you so much for the positive overall feedback! We hope you will always have a fabulous experience with us in the future!
XO,
Ivy
I think some of the products can be hit or miss. I also don't like that the monthly credit can be way less than a lot of the items. I do like the gym clothes they offer.
Hello Amber,
We would like to sincerely thank you for notifying us about your experience with JustFab. In the meantime, we’d like to help resolve any problems/concerns you had. A representative from our Member Services Team will email you shortly to help you out.
Best,
Ivy
I bought 3 pairs of shoes, and 2 of them seemed to be used and poorly wrapped compare ti another times that i have order with justfab
Hello Bel,
Please accept our sincere apologies for the inconvenience you may have experienced. At JustFab, we take pride in ensuring our member’s satisfaction. A representative from our Member Services Team will email you shortly to assist you.
Best,
Ivy
Love justfab! I've bought pants, dresses, shoes and purses and loved all my purchases. The pants fit great which is hard to find for a curvy person like myself.
Hello Danae,
Thank you for your remarkable review! We sincerely appreciate it and we’re always happy to hear that our members are happy and satisfied!
XO,
Ivy
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Hello Lea,
We are so sorry that this happened. We’ll be sending you a private message now, so we can get this resolved as soon as possible. Thanks!
Best,
Ivy