On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Absolutely horrible customer service. Charged for "credits" ($39.95) which no one at the company will tell me how to use! The "credit" I paid for does not apply automatically. I had to change my bank information in order to avoid their fraudulent practices.
Love this store and all the adorable styles. They have good quality items that fit great. They also have an easy site to navigate and good customer service which makes the experience so much easier. They have hundreds of adorable shoes, handbags, and hundreds of clothing styles to chose from. I was happy about the fast shipping and if you spend $39 you receive free shipping. They also have a point system that you can reedem an get a percentage off an item. Best part is your first item is 75% off and they also have an amazing exchange policy that they make easy. Just love the store and all the styles to chose from.
Hello AliciaLynn,
Thank you for the kind words that you've said about JustFab! We are always inspired by giving you high-quality products at an affordable price because of your trust and love to us. Have a nice day!
XO,
Ivy
The shoe I ordered and waited for, for 3 weeks was apparently already out of stock when order was placed. I was not notified of this until I called to check on the status then I was informed I would not get the refund for my membership that was charged. I would not recommend JustFab to Anyone.
Hello Felicia,
When our members are unhappy, we’re unhappy... Let us make it up to you! A representative from our Member Services Team will contact you shortly to assist you.
Best,
Ivy
I would like the company to have more double wide selection. I have ordered a pair of shoes and I was worried about it not being widened out but the customer service the help me told me that the material was stretch and the plain wide will fit my feet when I got my product it is tight a bit so I wish that this company will start getting some nice double wides cuz I'm I'm not seeing any
Hello Laketa,
Please accept our sincere apologies regarding your recent purchase with JustFab. Our helpful Member Services Team would love to assist you with any problems you had. Someone will contact you via email within 48 hours.
Best,
Ivy
The clothing is poorly made. About 50% of the items I ordered tore at the seams within the first week.
Hello Julie,
We’re sorry to hear about your recent experience with JustFab and we would love the opportunity to make it up to you. A representative from our Member Services Team will contact you shortly.
Best,
Ivy
As always the website is easy to navigate, plenty of shoes to choose from and shipping is quick. I like having the ability to decide if I want to use my club rewards every month or NOT. They give you plenty of time to look on the website and decide. I've ordered many pairs of shoe through JustFab and they all have been great!
Hello Danielle,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a fabulous experience with us in the future!
XO,
Ivy
Just Fab fits my budget. Customer Service is fantastic. Returns are easy peasy. I love that I'm in control and that I am able to skip unlimited months in a row with zero hassle!
Hello Mary,
Thank you for the kind words that you said about JustFab. We want you to know how much we appreciate you doing business with us and the time you spent to share your experience! Have a Fabulous day!
XO,
Ivy
When I received my products, the maxi dress was perfect, but the turtleneck is not what I got. The top I received was a short sleeved Henley type of top. I returned it for an exchange, but I never got the turtleneck.
Hello Cheryl,
Thank you for sharing your feedback with us regarding the unpleasant experience you had in JustFab. We value you as our member. You deserve only the best service, a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.
Best,
Ivy
Every now and again, I forget to skip a month, so am automatically charged $39.99. It really bothers me though that I can't use this money (my hard-earned money) to buy items on sale. This should be rectified. I am even thinking of quitting my JustFab subscription because of this reason alone, even though I have loved every pair of shoes I have bought.
Hello Sheryn,
We would like to sincerely thank you for notifying us about your experience with JustFab. In the meantime, we’d like to help resolve any problems/concerns you had. A representative from our Member Services Team will email you shortly to help you out.
Best,
Ivy
Perfect for summer, light weight, many zippered compartments. This purse has been great for quick, on the go trips.
Hello Julie,
Awesome! We are grateful for the pleasure of serving you and meeting your shopping needs. Enjoy shopping and hope to hear more from you in the future!
XO,
Ivy
Perfect for downsizing, at least for me. I have received compliments on this backpack. I take it everywhere.
Hello Suzanne,
Thank you for your positive feedback! That's a great encouragement for us! Hope to hear more from you in the future!
XO,
Ivy
This was my first time ordering from JustFab my experience was awesome. Thank you for having my order on shipped on time
Hello Tohne,
Thanks a lot for the positive feedback! Our member's satisfaction is our utmost priority and we appreciate your trust in JustFab. Happy shopping!
XO,
Ivy
Just fab sounds great when you join. But shipping takes forever, clothes and shoes quality is just mediocre and the worst thing is that you CANNOT use your own credited money on sale items! The $6 shirt is $24 if you use your credit! Nope just wrong!
Hello Sue,
We count on our members to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. A representative from our Member Services Team will be in touch within 48 hours.
Best,
Ivy
I order the same size, and things fit differently. It's a bit frustrating. The skirt is a bit snug, yet the two pairs of pants are slightly large.
Hello Amber,
Please accept our sincere apologies for the inconvenience you may have experienced. At JustFab, we take pride in ensuring our member’s satisfaction. A representative from our Member Services Team will email you shortly to assist you.
Best,
Ivy
I love the shoes they fit to size the variety the price and the sales WOW the specials it's all been worth it to browse at my measure it's great
Hello Robbin,
Thank you for trusting us and shopping with us. JustFab is always ready to serve members like you with exciting shopping offers. So, stay tuned!
XO,
Ivy
Everything is and always great! The clothes, shoes, etc... Their customer service is excellent as well.
I've sent this review before but your site navigation and search sucks. I would suggest changing platforms. Visually it's great, but technically it sucks. Load times are horrible on desktop and mobile.
Hello Rose,
We strive to provide excellent member service, so it genuinely dismays us when things like this happen. We value the opportunity to resolve this issue and someone from our Member Services Team will be contacting you within 48 hours to assist you.
Best,
Ivy
I love the website and the shoes. I have always had the best customer service. My only problem, sometimes o forget to skip a month. I wish a reminder was sent out.
Hello Randa,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a representative from our Member Services Team will be contacting you within 48 hours to resolve your issue.
Best,
Ivy
I ordered a swimming suit, I even ordered a size larger and it was definitely not true to size. The stitching was also messed up, along the waistline you could see the holes from where it had been stitched and restitched.
Hello Nicole,
Please accept our sincere apologies regarding your recent purchase with JustFab. Our helpful Member Services Team would love to assist you with any problems you had. Someone will contact you via email within 48 hours.
Best,
Ivy
I have been a fan since 2012 who have mainly purchased JustBags. The totem I purchased was more-so duffle size which wasn't in the description but it was still nice enough to keep!
Hello AAnye,
Thanks for the shout out! We're glad you enjoy our unique styles. At JustFab, we always try to provide the best possible service for our members. If there is anything we can do to improve, let us know! We’re available 24/7 by phone and Live Chat from 6am - 6pm (PST) 7 days a week.
Best,
Ivy
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Shoes Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Sondra,
We truly apologize for your experience! We value your business and would like to address your concerns as quickly as possible. A representative from our Member Services Team will be contacting you within 48 hours to further assist you.
Best,
Ivy