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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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I was excited about my first box but they have gotten less and less impressive. This Summer's box had 4 items I won't even use.
My friends always ask me where I got my clothes from and I told them Just Fab. All the product I have brought fit well. The products are Excellent
Hello Anna,
Thank you for trusting us and shopping with us. JustFab is always ready to serve members like you with exciting shopping offers. So, stay tuned!
XO,
Ivy
I have ordered from just fab so many times... I have loved everything. Just recently I ordered Tori pumps in Blush. I'm a size 10 so when I order a heel I go up a size so I have some wiggle room. I ordered an 11 and when they came in they were too small. Not slightly small. Small like my size 8 foot friend tried them on and they wouldn't even fit her. So this was the first item I ever ordered that wasn't exactly the right size or look. That is why the 5 star.
Hello Charity,
We are so sorry that this happened. We’ll be sending you a private message now, so we can get this resolved as soon as possible. Thanks!
Best,
Ivy
Ordered a very cute pair of sandals, and several reviewers had mentioned they ran large so I ordered a half-size smaller than usual. They are HUGE! Gotta be 1.5, maybe 2 sizes difference.
I would expect any reputable company to waive the return/exchange charge on a product that was so obviously wrong in sizing. Not so with greedy JustFab! Bad enough that their made-in-China footwear went from $40 to $47. No longer a customer.
Hello Wendy,
We truly apologize for your experience! We value your business and would like to address your concerns as quickly as possible. A representative from our Member Services Team will be contacting you within 48 hours to further assist you.
Best,
Ivy
Not helpful at all, exchanged two pairs of shoes they didn't have my size and i only got refunded for one. Called twice and both people i talked to didn't help me they didn't understand my isssue and kept telling me the same thing over and over again
I was very pleased and have purchased an additional pair as well. Will and have been sharing my experience with others that are interested, just have not done it yet.
Hello Dorothy,
Thank you for taking the time to share your positive feedback! We're glad that everything worked out for you. Hope to hear more from you in the future!
XO,
Ivy
Quality could be better for the price I've been disappointed once opening the shoe box for the money I paid product looked cheap and not very comfortable also size 6 is almost always unavailable
I have only good things to say about JustFab, I never had to speak to customer service about any of my purchases because every single item a bough was absolutely FABULOUS and there was NOTHING to complain about, the shipping was on time and the selection of clothes, shoes, accessories and everything else was JUSTFAB!
Hello TJ,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a fabulous experience with us in the future!
XO,
Ivy
I'm tired of ordering from JustFab and my items are either too big or too small. Luckily they have been pretty good about the returns but the hassle of ordering and having to return most of what I buy does not make for an exciting shopping experience.
Hello Mm,
Thank you for sharing your feedback with us regarding the unpleasant experience you had in JustFab. We value you as our member. You deserve only the best service, a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.
Best,
Ivy
So far everything I ordered from JustFab has been fabulous and earned many
Complementary comments. The shoes are the most comfortable I ever owned (by the way, I own more shoes now that I have in my entire life of 68 years before).
Hello Evi,
Awesome! Thank you for the shout out! We're so glad that everything worked out for you. We here at JustFab, we always do our best to provide the best service and unique style at an affordable price! Have a great day!
XO,
Ivy
I'm 5' at 200 lbs, so finding leggings that can stay up will exercising is must. Unfortunately, the leggings I order only have one set back. Which was they don't stay up if I have a pair of house keys or my phone. Even without the use of the side pockets the leggings roll down. They are however comfortable to lounge in and very stylish.
Hello Abigail,
We would like to sincerely thank you for notifying us about your experience with JustFab. In the meantime, we’d like to help resolve any problems/concerns you had. A representative from our Member Services Team will email you shortly to help you out.
Best,
Ivy
I like my purchases and the great bargains. I would like more variety and colors in a lower heel shoe.
Hello Dani,
Thanks for the shout out! We're glad you enjoy our unique styles. At JustFab, we always try to provide the best possible service for our members. If there is anything we can do to improve, let us know! We’re available 24/7 by phone and Live Chat from 6am - 6pm (PST) 7 days a week.
XO,
Ivy
Scared buying online until I bought from Fab. And it's amazing that my size is a perfect match. I don't have to be frustrated that shoes won't fit. Now I will have to try the clothes.
Hello Elizabeth,
It’s great to read your feedback about JustFab and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every member!
XO,
Ivy
Loved the shoes but after almost no wear the strap broke. I was going to return but the return process asks if they're wearable and of course they're cosmetically wearable but you can't wear them with a broken strap. So I probably won't order again. I hate it because the cutest shoes are on JustFab!
Hello Tanisha,
Please accept our sincere apologies for the inconvenience you may have experienced. At JustFab, we take pride in ensuring our member’s satisfaction. A representative from our Member Services Team will email you shortly to assist you.
Best,
Ivy
I'm always pleased with my purchases and haven't had an issue. I love all the shoes I get and pleased with the amount of time it takes to get to me.
Hello Crystal,
Wow! Thank you for the great feedback! It feels good that our members appreciate the effort that we put into making sure we provide the best quality products and services!
XO,
Ivy
Very nice quality, I love the different options and the customer service is excellent. I plan on on being a justfab member for a while
Love the shoes themselves and think it's a great value, but it's very difficult to return shoes that don't fit (wish it came with a return label and shopping on mobile is difficult.
Hello Carrie,
We truly apologize for your experience! We value your business and would like to address your concerns as quickly as possible. A representative from our Member Services Team will be contacting you within 48 hours to further assist you.
Best,
Ivy
Way to expensive and fall apart way to quick for what I pay for. I understand dress shoes costing that much but not simple shoes or sandels
Hello Anna,
Thanks for taking the time to write a review. We always welcome feedback; it helps us know where to improve! In the meantime, we’d like to help resolve any problems/concerns you had. A representative from our Member Services Team will email you shortly to help you out.
Best,
Ivy
Shoes that look nice but are very poor in quality and confortability. I will not order from them again that is 100% accurate
Hello Cristina,
I'm sorry your item was not what you expected. This is not how we do business in JustFab. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email within 48 hours.
Best,
Ivy
My recent, was my FOURTH Pair of this same exact style. 3 from shoes dazzle and the last from you. After the 2-3 wear, they tear apart! I'm not sure why! I'm only 4 11 and weigh 140 so I'm not sure why they're falling apart! Due to me being short, I have to have something with height! I love love love the style but the quality is just $#*! unfortunately. Thank you for asking, Amy
Hello Amy,
We’re sorry to hear about your recent experience with JustFab! We value your feedback and the chance to resolve any issues that our members may have. A representative from our Member Services Team will be contacting you within 48 hours to further assist you.
Best,
Ivy
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Hello Angela,
We apologize for any inconvenience and will use your feedback to improve our products and services. We strive for 100% satisfaction, so a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.
Best,
Ivy