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Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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Great experience great quality fast shipment. I will shop again for sure. Pleasure to work with. I continue to look daily for great deals.
The things I ordered from your site were never delivered to me. I was waiting at the delivery address every day for over a week, and it never arrived. I spoke to JustFab customer service about my missing order (order #: *******) and the customer service I received was completely unhelpful and unprofessional and the rep refused to work with me, the paying customer, to find a solution to the problem. I spent money at your site and when my order didn't arrive JustFab told me it was not their problem and they could not do anything to help. So here I am, a customer who paid for goods, never received the goods and never received a refund or store credit in response to the un-delivered order. I am very unhappy with the service at JustFab and I have shared my horrible experience at JustFab with everyone I know and will continue to share that information because customers should know if a company actually values their customers, and sadly, JustFab does value their customers at all. Honestly it felt like JustFab scammed me for my money because they have my money and I do not have my merchandise. Worst shopping experience.
Hello Ashante,
When our members are unhappy, we’re unhappy... Let us make it up to you! A representative from our Member Services Team will contact you shortly to assist you.
Best,
Ivy
I LOVE YOUR SHOES BUT THEY DON'T FIT. I SOMETIMES NEED 6 AND A HALF. 6 1/2. DEPENDS ON STYLE OF SHOE. STILL HAVE CREDIT AND GIFT CARDS TO USE BUT YOU HAVE SUCH A GREAT SELECTION I'M HAVING A HARD TIME CHOOSING. THANKS FOR GIVING ME A 30.00 CREDIT. WILL USE IT TODAY.
Hello Kaye,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a representative from our Member Services Team will be contacting you within 48 hours to resolve your issue.
Best,
Ivy
I did not receive my complete order, if it's
On its way. I apologize. Love the product
I have received
Hello Annie,
We apologize for any inconvenience and will use your feedback to improve our products and services. We strive for 100% satisfaction, so a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.
Best,
Ivy
These slides are awesome. If you like sparkles you'll love these shoes! Fabfitfun is always easy to use and fast shipping too.
This is the third order I've sent back due to poor quality. The insoles of the shoes purchased weren't attached inside the shoe.
Hello Becca,
We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! A representative from our Member Services Team will email you within 48 hours.
Best,
Ivy
I ordered two pair of shoes. They arrived in
Good time and I like the way the shoes
We're package.
Hello David,
We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service to our members. We appreciate your feedback and would like to assure you that we will strive to improve our member's satisfaction.
XO,
Ivy
I ordered some shoes because they were free and they never showed up I was supposed to bring them with me when I came to California and they weren't there so please if you give somebody something free please delivery room because they were for my daughter for her birthday and her birthday was June 16th thank you and I called you guys but you never responded back
Hello Debbie,
We truly apologize for your experience! Your feedback is important, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Ivy
I received a blazer jacket that doesnt fit right. It's big in certain areas and too small on others.
Hello Maisa,
Please accept our sincere apologies for the inconvenience you may have experienced. At JustFab, we take pride in ensuring our member’s satisfaction. A representative from our Member Services Team will email you shortly to assist you.
Best,
Ivy
The products were great, selection was fairly good and sizes were true n must attend and seem of good quality. Shipping was decent for time as well. The biggest draw back was that they used to remind you that you had to select an item or pass the first of every month or they would charge you a monthly fee. They quit doing that, must be to obtain more money, and then will not allow you to use that money on sale items, or on there past order imparticular. Very frustrating. Money is money. Will most likely be dropping them for to this fact.
Hello Tatiana,
We’re sorry to hear about your recent experience with JustFab! We value your feedback and the chance to resolve any issues that our members may have. A representative from our Member Services Team will be contacting you within 48 hours to further assist you.
Best,
Ivy
I do not enjoy not being able to buy what I want without "shopping a certain style". If I see something I want I should be able to send it to cart without shopping a certain style.
Hello Vonita,
We understand how you feel, we’re very sorry. We’re going to take care of this for you right now. You deserve only the best service, a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.
Best,
Ivy
The gold necklace hook was shipped broken. The 2nd necklace changed color on first usage. I'm highly disappointed and dissatisfied with the product.
Hello Modupe,
We are so sorry that this happened. We’ll be sending you a private message now, so we can get this resolved as soon as possible. Thanks!
Best,
Ivy
I recently bought a dress to wear to a graduation. The dress fit well and was cute. I attempted to wear the dress again weeks later and to my surprise there was a hole in the back of the dress, and its the type of hole that happens when the fabric comes undone at the seams and begins to unravel.
Hello Ashley,
At JustFab, we pride ourselves on giving 100% every day to ensure that our members' needs are being met. I know that we have let you down, and for that, we are very sorry. A representative from our Member Services Team will email you shortly to assist you.
Best,
Ivy
The representatives waived the restocking fees and i was promised a full refund without having to pay for return shipping.
Hello Carolyn,
Great feedback! We sincerely appreciate it and we’re always happy to hear that our members are happy!
XO,
Ivy
The jacket fell apart after the first wash. Every seam came unraveled. Horrible quality in material and construction.
Hello Debra,
Thanks for taking the time to write a review. We always welcome feedback; it helps us know where to improve! We have a dedicated Member Services Team here ready to help you in any way we can. Someone will contact you via email within 48 hours.
Best,
Ivy
Bought a pair of boots that fell apart 3 weeks later.
Then I see a 39.95 charge on my account.
So I call them.
They refuse to give my money back.
Say they are going to take the 40 out of my account every month.
Uh no your not.
Went to the bank to dispute the charge.
I did not okay this.
Canceled my debit card.
Don't order from this RIP off company.
I will never do it again.
Don't want your cheap shoes.
Hello Diane,
We would like to sincerely thank you for notifying us about your experience with JustFab. In the meantime, we’d like to help resolve any problems/concerns you had. A representative from our Member Services Team will email you shortly to help you out.
Best,
Ivy
This company have a brilliant business, stratergy... as soon as you agree to the AGB you become a very welcomed member, you are then allowed to order something. Every month from them. Naturally from the money they have booked from your bank account... we all know, that of course everybody on this planet reads 6 pages of AGB before they purchase goods.;-) thumbs up lads for the trust that you have awakened in me, I will never do it again
Hello An,
We count on our members to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. A representative from our Member Services Team will be in touch within 48 hours.
Best,
Ivy
I am absolutely gutted. I have just realised that JustFab have taken a total of £315 from my bank account for an apparent (from reading all the other reviews) 'VIP Newsletter.' It is apparently in the small print when you sign up as they give you a 60 minute time frame to order shoes.
I have not authorised these payments and I have no idea how they even do this. I am currently unemployed and have little to no money and I feel absolutely gutted. I have just tried to sign into my JustFab account and it says that I do not even have an email on file, so even if I had agreed to this VIP newsletter, I wouldn't have been able to use the benefits anyway? I will fight them on this and I would be very interested to know if anyone else has, I can see that everyone else has experience the same problem. HOW ARE THEY STILL ABLE TO RUN?!
Please never ever order from this awful company.
Hello Lauren,
Thank you for taking the time leaving us a review and feedback. We're so sorry for the overall experience. We always strive to improve our services and feedback like this from members are very much appreciated. We will reach out to you via email.
Best,
Ivy
Thanks for help with my problem. The support service helped me and we were able to solve all my problems.
Hello Judith,
Thank you for the opportunity to serve you. Truly, it is our pleasure. Glad we were able to help you find the perfect outfit! Rest assured that we will continue providing unique and new styles for members like you.
XO,
Ivy
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Ruthann,
Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Hope you have a fabulous day!
XO,
Ivy