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Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
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They do not make it clear they will be charging your account monthly regardless of purchase. Cancelled my account.
When you sign up for justfab i believe you should be aware that they will charge you 40 dollars a month if you do not but shoes EVERY MONTH! Its in the finest print possible, so no one would recognize it. The VIP membership is essentially forced upon you and is marketed as free and being great. Set aside this absolute scam, the product was terrible. The shoes i ordered for prom were terrible quality, they hurt my feat, and they came apart during the festivities of the night. Absolutely hands down the WORST fashion website i've ever been to. Do not waste your time or money on this cheap shot, abhorrent, buffoonery, scam. -100/10. Would not shop again.
Hello Yerene,
Your feedback regarding the service you received at JustFab is very important to us. We want members to enjoy shopping here. You deserve only the best service, a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.
Best,
Ivy
I signed up to get the deal with the shoes where it gives free shipping and like 50% off a pair of shoes. I have had the membership but have been skipping the month but I forgot twice so now I have $80 in credits that I can't use with their sales. This is such a trash website and their clothes suck on top of that.
Hello Rachel,
When our members are unhappy, we’re unhappy... Let us make it up to you! A representative from our Member Services Team will contact you shortly to assist you.
Best,
Ivy
Just don't do it. This used to be decent back when their items were actually priced to match the value of a "credit". But now there's no real way to get your money's worth even with the "VIP discount". Clothing quality is somewhere between Forever21 and the Gap, but the price is astronomical by comparision. They DON'T HAVE A SIZE GUIDE (seriously, how the f*ck do you not have a size guide as an online retailer?!?) and they WILL NOT REFUND YOUR CREDITS NO MATTER WHAT. Pleeeeease for your own sake avoid this company like the plague.
Hello Danielle,
Thank you for your honest feedback, we deeply appreciate your review to constantly improve our services. We’re sorry to hear about your recent experience with JustFab! Let us make it up to you! A representative from our Member Services Team will contact you shortly to assist you.
Best,
Ivy
If I could give this 0 stars I would. This website is an absolute scam and use their clients money without their consent. BIG LEGAL RED FLAG. I was unwilling signed up for a membership I had no reason for joining and then money was taken from me to be put towards credit. All the clothing is sub par at best and ill fitting, the sizing is extremely limited so if you have the average sized foot for a female then good luck buying anything that looks slightly decent. Customer service is awful and you cannot cancel your account by yourself, they remove your right to handle your own account.
Hello Jess,
At JustFab, we pride ourselves on giving 100% every day to ensure that our members' needs are being met. I know that we have let you down, and for that, we are very sorry. A representative from our Member Services Team will email you shortly to assist you.
Best,
Ivy
Biggest scam of my life. I bought a pair of boots for £14 years ago and found out today that they have been charging me £35 ever since for a membership I never agreed with (Sometimes more then once a month). They owe me over £1000 (I`m not joking!) People should be warned. I still don`t know what I`m going to do if they refuse to refund me.
Hello Bianca,
We count on our members to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. A representative from our Member Services Team will be in touch within 48 hours.
Best,
Ivy
Buyer beware, your money "expires" on your account and you have to call to get your money back. Then they will not credit you back your original payment, you must do a store credit and that will expire. This company has horrible customer service and take steals your money!
If you have a store credit (your money) it will expire and the only way to get it back is to call and deal with rude customer service agents. They claim this is how the system works, it makes your money expire?
Hello Stephanie,
We would like to sincerely thank you for notifying us about your experience with JustFab. In the meantime, we’d like to help resolve any problems/concerns you had. A representative from our Member Services Team will email you shortly to help you out.
Best,
Ivy
It appears every time I go on the website some of the content is in a foreign language. I want to order shoes but the sizes and order info appears to be in Chinese or some other language with symbols instead of letters.
Hello Wendy,
Member satisfaction is always the number one priority for us. We're deeply sorry that that wasn't clearly demonstrated to you. We value the opportunity to resolve this issue and someone from our Member Services Team will be contacting you within 48 hours to assist you.
Best,
Ivy
I received my package very soon. I like the style that I select, the same that I see in the picture.
Horrible customer service, cancelled my VIP membership do to the 40 charge for buying NO SHOES each month When my debit account was overdrafted because of this I called for a refund, explaining I had cancelled a month proir because the shoes did not fit and that I'm a smaller sized shoe, and needed that money back in my account. I was offered a store credit harassed about keeping my VIP account multiple times. I know there is a script they have to follow but it was rediculously aggravating to have to repeat myself 6 times why I did not want my membership!
Hello Rachel,
We truly apologize for your experience! Your feedback is important, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Ivy
I love JustFab for buying shoes that are on-trend and will probably be out of trend next season. They're relatively affordable but you do get what you pay for. As long as you don't expect too much, the shoes are trendy. They last maybe up to a season with regular wear. They should be cheaper than what they're going for but the sales are what make it okay. The sales and deals can't be beat if you're buying a lot of stuff.
Customer service is great. Everyone has always been very helpful.
Hello Samantha,
Thank you for the feedback! We’re happy to hear that you’re satisfied with our services. If there is anything we can do to improve, let us know! We’re available by phone and Live Chat.
Best,
Ivy
They trick you into being a VIP member then charge you 40 dollars if you don't shop every month! AND THEN WONT GIVE YOUR MONEY BACK ONCE YOU REALIZE IT AND TELL YOU TO KEEP BEING A VIP MEMBER. $#*!ing disgusting people, disgusting customer service.
Hello Katherine,
We understand how you feel, we’re very sorry. We’re going to take care of this for you right now. You deserve only the best service, a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.
Best,
Ivy
I love the shoes they fit and look so good and the price is great. I am so glad I decided to order from you.
Hello Peggy,
Great feedback! We sincerely appreciate it and we’re always happy to hear that our members are happy!
XO,
Ivy
The product came exactly as described in pictures. I will purchase again from company. I recommend this product to other buyers.
I was hesitant to use, but happy I started to take advantage of the use of the site. The last pair of shoes I purchased, everybody loved.
Hello Pamela,
Thank you for your remarkable review! We sincerely appreciate it and we’re always happy to hear that our members are happy and satisfied!
XO,
Ivy
I'm so glad that I've been shopping with JustFab. I love the things I get. And I'll contentiously shop with JustFab as much as I can. Thank you JustFab for all the wonderful things you have.
Hello Sirrena,
Thank you for trusting us! Together with our professional team, we promise to do our very best to cater every FABshionista needs of our members like you! Have a fabulous day!
XO,
Ivy
The shoes are so comfy and true to size i refer all my family and friends to try just fab shoes. They also have great customer service when it comes to returns and or refunds.
Hello Tashana,
Thank you for taking the time to share your positive feedback! We're glad that everything worked out for you. Hope to hear more from you in the future!
XO,
Ivy
I don't Order #: *******. And I don't receive anything in June 21,2019
I don't order anymore from May 29,2019 because the last order I received was so disappointing, both jackets were too tight, I couldn't wear it, so I didn't want to continue ordering anything
Hello Uyen,
Thank you for sharing your feedback with us regarding the unpleasant experience you had in JustFab. We value you as our member. You deserve only the best service, a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.
Best,
Ivy
Have been extremely happy with everything I have gotten. It's good quality for a great price. Will continue to order from them.
Shoes must have been miss sized but I couldn't even give them away I order at 10 but they were to big even my mom who wears an 11 couldn't fit
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Hello Tricia,
We would like to sincerely thank you for notifying us about your experience with JustFab. In the meantime, we’d like to help resolve any problems/concerns you had. A representative from our Member Services Team will be sending a private message to you shortly to help you out.
Best,
Ivy