JustFabReviews 10,359

DO NOT ORDER from this company! If i could give them a negative star i would.
I ordered wide calf boots, they came regular when i went to send them back the s&h added to the restocking fee was more than i paid for them... so i decided to save my money and gave them to a thrift store. I then was locked out of my account and could not skip months, i since feel this is a company ploy of theirs. I did order 3 pr of shoes... subpar/ low quality & not comfy. I sent them back immediately in same shape, box, packing. They are horrible to deal with! Try cancelling your account... only to be continued to be billed month after month. You will only have to call back time after time and speak to people that try to beat around the bush and lie... and still argue w you about not refunding you for the account you already cancelled... 3x's and counting now! On too of i am waiting for a refund CHECK to be sent, that was stated would be sent to me in 4-6 weeks. WELL... its 6 weeks and when i called to check on the process, 3 people later, they cannot confirm when i will be receiving my check. BUT THEY CAN SURE TAKE THE MONEY OUT OF YOUR ACCOUNT.
SCAM! FRAUD!

I had ordered a pair off their site for my prom and everything worked perfectly I recently went to order another pair only to have to site not let me check out, I created another account thinking oh well something wrong with my first one only to find out the second one wouldn't work either so I called the number they have to see what is going on the guy I spoke to had no idea what he was talking about and when he told me that my first account was closed because there was a "dispute" with the bank and my account though no one would've had been able to go on my account nor would anyone be able to call the bank about my info funny thing was it was closed last month yet i was still recieving emails and when the guy realized why I couldn't check out he goes its your address thats the problem, I'm over here like buddy where the $#*! am I supposed to send it and he goes I don't know that's not my problem. When i asked if he could override the system he said no so I turned to him cause all he was saying was I needed to change the address I said so you can't help me that's fine I'll use another website he turned around and goes yes that's your choice, I snapped back saying it wasn't my choice it was whoever was stupid enough to close the account and not do so properly. This website deserves no stars if this is all it does want to give it the benifit of the doubt but no they gotta be rude little asshoes which deserve nothing

My mom, sister, and I share my debit card to use JustFab which we have been part of since 2015. Last year I noticed 2 charges of $39.95 on my account after we have all skipped. I called customer service who issued me a refund and apologized. I personally couldn't trust the site again, so I asked to close down all of our accounts which the representative told us he cancelled. I forgot about JustFab since October of 2018, and I stopped logging in because my membership has been cancelled. Fast forward 10 months later, I scroll down my bank account to find recurring payments since the day I closed the accounts. I call JF customer service and I asked them to close our accounts ONCE AGAIN. The representative agrees to close our accounts down but says that we lose our credits (which added to $880 USD). I told him no we want our money back, but he said there is no way for us to get our money back. In a way, they are forcing us to use ~900 USD on products that we do not need. It is a total scam. I called my bank account and filed a fraud claim with them and the BBB. If nothing works this company is getting sued for negligence on the representatives part and for lying when they said they closed our accounts. I will not back down until I get my refund back. And OH, just in case a JustFab representative tries to post a comment to this review: I do not care about what you have to say now, talk to the BBB and the credit card company. I see your response to the rest of the reviews and you're full of $#*!. People want a refund for their money, don't post a feel-good response without giving us a solution.

I got a charge in my bank statement saying I paid 39.95 to just fab but I canceled my membership back 6 months ago. I called and they said they won't give me my 230$ back because apparently during the call I kept my membership. Another girl said I could only use the money to buy their merch(never doing that again). Called my bank and canceled my card so that they can't keep scamming me out of 40$ each month. No emails to remind me were sent and no emails at all actually because I canceled my membership but apparently I didn't but they didn't tell me or remind me that I had to pay or was still a "member". Absolute crap phone service and you can't understand what the people on the phone are saying because of their accents. Will never be shopping here again and will definitely be talking to a dispute specialist to get my 230$ back.

Since last 2 years I've been a member of Justfab, which I'm my opinion is one of the biggest scam in retail world. So I purchased first two shoes as new VIP members which was like $39.99 for two, those shoes did not fit me at all, so I exchanged it, again those did not fit as Justfab shoe size vary like anything. So what happened afterwards, I waited for few days to see if something nice is available and I could see my money going into credit. They did not mention this in their terms of service that first purchase as VIP member will turn into credit, losing the discount offered as first time member. So it's a trap. I never got those discounts.
Secondly, when you forget to skip the month, your money gets converted into credit and you can expect buying the shoes as twice the price as normal stores, as they don't apply sale or promotion on credit. You can either use sale or your credit. Also not mentioned in terms of service.
And when I called the customer service, the agent was unable to resolve the matter, and when asked for the supervisor, I was told to provide the phone no. So that supervisor can call me, but it was utter lie. What kind of good customer service leave customer waiting forever? Yes it has been 3 days and no call so far and pretty sure, I won't get one. I might be giving up, as losing my previous time costs more than that. But certainly I want other people to know the reality. In a simple word, beware of this trap and read all the terms and condition before you become the member. If first time shoes fit you, you are good otherwise in anticipation of good shoes you will keep you membership for longer to get something worth it.

You have to opt out of current month's selection NO LATER THAN THE 5th day of the month. (And they send no reminder. And you can't even attempt to opt out until the 1st.) If you don't opt out, you are AUTOMATICALLY CHARGED $39.95! And opting out is no easy business on their app. (Personally, I think they designed it that way so you get charged the $39.95.) AND, if you cancel your subscription, you lose all your credits including those for returns of their poorly fitting shoes! Man... can you tell I detest JustFab?

Made six separate purchases in the last two months. Called to inquire about why I purchase fifty dollar shoes today and tomorrow the same shoes are twenty five. They suspended my account for suspicious activity??? My money is good and I was offended. So I told the consultant that I
would be returning every single item I purchased and to cancel any orders that hadn't been shipped. I refused delivery of two orders and returned them via USPS (mailman). I called to check on my refund two weeks later and I was told because I didn't get a special label I wouldn't be getting a refund because the warehouse doesn't check in undelivered packages. So I'm out of about two hundred dollars!! Rather than help me the supervisor just said sorry you didn't follow policy. I told him that policy wasn't explained nor was the the suspicious activity that they claimed was tied to my account. It's disgusting how these people maneuver!!

So, I signed up about two years ago... and didn't read the fine print on how my account literally gets charged 39.95 every MONTH if I don't "pass" it or whatever. I went 5 months without realizing my card was getting charged, and those go to Just Fab credits. I immediately cancelled my VIP account. I got a notification the other day that those five months of payments were changed into gift cards so I was all pumped and ready to order clothes for my upcoming honeymoon. Only to find out that to REDEEM those gift cards that I PAID FOR... I have to once again sign up for VIP membership, which would mean $40 payment just for that, plus deal with the head ache of cancelling before next month rolls around. This company is a complete MONEY SAP, and carefully orchestrated to make you lose money either way. Complete bull$#*! and total waste of my money and time. I'm still mad they got $200 from me and I'll never see it. Because like heck will I put myself through that again. Basically, thankful that so many BETTER clothes companies exist that don't need to earn their living by SCAMMING people out of their money.

If you are a VIP customer then you have to pass your month before 6th. In my case almost every 2 months 39.95EUR used to get deducted even after passing the month. Then write to the customer support requesting them for a refund for an amt which was charged for no reason!
Recent experience from July- I passed my month on 3rd of July, I receive an email confirmation on the same day itself. On 11th I find 39.95EUR charged. When I approach customer support, they claimed to have not charged me and in their system I have successfully passed the month. Moreover, the customer support had an audacity to end the chat while I was still questioning. Hence proved they have no value for their customer.
I wrote an email for which I was told that someone else might have used my card. This proves your details are not safe while making a transaction.
In the end no refund!

Ok, I'm gonna keep this as short as possible, basically it's a scam.
I ordered 3 items one time and they kept charging me with 39,95 every month and I didn't know for about 6 months (I blame myself for not acknowledging that but I'm in Germany and German is not my native language.)
When I knew about that I was told there is no chance of refund and I need to use my credit that has been accumulated at this point, catch? You are only allowed to buy items that cost EXACTLY 39,95! So for example If you have 200 in credit (which happens to be my case) you can't order any random items you happen to like, no it has to be individual items each one costing 39,95. Pretty inconvenient ha? That's still nothing!
So I'm trying to get rid of my credit as much as i can't and i order some stuff I like that happened to be on sale and i didn't mind paying more cause I thought the offer was pretty good to pass, dhl company in Germany driver couldn't read my name on the bell (frustrating) so I try to get in touch with them and when o learn that's the shipment was sent back to just fab I email them and get a response from them saying they will reship it. 4 days later I contact them again and they tell me they will not be able to send it cause I contacted them 4 days later! I get angry and tell them I did contact you via email and you promised to ship it again and I get told "you should have called" WELL THEN WHY DO YOU HAVE AN EMAIL ADRESS LISTED IN CONTACT? And why was I told it's gonna be okay then get ignored? My theory is it could be cause the items were on a really good deal perhaps. But even if that's not the case it's just an abysmal service. Oh and now that I'm trying to make an order to get rid of my credit after following all their stupid rules the order can't be processed.

In a nutshell if you want to buy anything from them in the future I suggest you BURN YOUR MONEY cause it's essentially the same thing.