JustFabReviews 10,359

I found this page on Instagram and found a couple of pairs of shoes that are really liked so I decided to buy them. When they got here my mom told me to make sure that there wasn't a monthly fee so I went on to the website and logged into my account and found out that they automatically made me a VIP member which has a monthly fee of $39.95. I did not sign up to get charged $40 per month for a site I could only find two pairs of shoes that I liked on. When I called customer support to cancel my account and explained to them what happened, they told me that I was taking advantage of their VIP promotional prices so I could just get these shoes. I told the lady if she really thinks that I'm taking advantage of their site that I could just return the shoes and I would be glad to get my $40 back. To which she replied "no no you don't have to return the shoes we'll go ahead and cancel your account for you".
I'm glad I caught this on early. Hopefully they don't charge me anymore.

Flaming mad right now. I have been a member for THREE YEARS. Part of JustFab's contract is they are supposed to send emails reminding their clients to skip. I have caught them out before and remembered but this time around no dice. I forgot because I was on vacation for labor day weekend. I went to the representative because I could not afford it this month. While the bot? Argued with me on it until I pointed out this was fraud. They gave me some BS about it being a "legitimate" company to which I had to say a legitimate company would offer their longterm loyal customers refunds FOR THEIR SYSTEM'S BUG. On top of it when I canceled my membership, the witch had to gall to remind me that when she doesn't have the funds she skips the month. Yes. I would have skipped this month and continued to use JustFab if you had held up your end of the contract! Reprogram your bots and stop being shady and sporadically sending out reminder emails. I think I got my refund but will be contacting the bank anyway with screenshots. Can't trust a company who thinks this is acceptable.

My mother does not know English and she saw this page on Instagram and she fell in love with some sandals and boots. So I was so nice to lend her my bank card so she can purchase the shoes. She saw that it said 2 pairs for $29 so I said ok heres my card. Since she doesnt know English and she didnt know anything about that VIP membership. After she did her purchase I checked how much she spent and what she bought. Then I see that she joined the VIP Membership. So right away I cancelled the membership online and then I called to ask if its cancelled but no one answers and I'm on hold. I called so many times and no one answers. So since I cancelled that Membership, so now what am I going to get my money back? I NEED MY MONEY NOW!

I try to buy some shoes with the credit I have and extra money from my VISA, but it keeps saying that the address in my bank doesn't match with my billing address, i called the bank and they tell me is a problem with JustFab because is the same address on my account. I chat with someone called Daniel on client services and he tells me that the problem is the bank... I explained I already talked to the bank and the problem is not them and he tells me there's nothing he can do.
Anyways, now i can't use the credit I have with JustFab and I'm going to lose $39.95 USD which maybe is not a lot, but I feel like I'm being robbed and JustFab simply don't care.

Attention JustFab Employees! Tell your JustFab founder to get rid of those auto membership monthly fees. It's obvious your auto monthly credit policy sucks. I don't discredit the quality of your merchandise other than receiving a few Size issues, but it really isn't right to scam your customers that way. Why not just offer the option to accept VISA gift card payments instead, and to all complaints posted in this forum, here's a tip. If you have no choice but enter a credit card info, do yourselves a favor and use only a credit card that's close to its expiration date.

So I recently bought a pair of black shoes, size (9). It's next to impossible to find size 9 shoes. They came about a month or so later after purchase. Once they arrived, I found they didn't fit but that's not the main problem. I just found out that they charge $39.95 each month. I was lucky enough to catch it, but now I face another problem which is the customer service from what I read from the other reviews their awful people to try and talk to.

What a horrible company!

I made purchase from them in June 2019 & I was happy with the purchase. Then in July & August, I was charged $39.95 each month. For a total of $79.90. I don't know what this charge is for. I didn't agree to any monthly "fee" for the ability to get discounts.

After I realized this, I called the company & Raul from Tijuana, was very rude after I explained to him that I didn't know that I was apart of a subscription service. He said that it's not his problem, that I didn't read the fine print. Can someone, please show me where that is on the email? Also, I advised him that I don't receive emails reminding me to cancel or that you will charge may card. He said it wasn't his problem that I don't check my emails. Not telling you in the subject is their way of hiding the fact that they are going to charge you. I have 2 monthly subscription boxes & every month, they send me a courtesy email to remind me.

If you want to "skip" a month or cancel you have to call. They do this knowing that NO ONE wants to pick up the phone and call them. Its a hassle.

They gave me a credit on my account instead of a refund. Which I was advised of that they don't do. I don't want a credit, I will NEVER use your site again. All I want is my $79.90 back.

My next stop is the BBB, this company is horrible and their "customer service reps" are rude and disrespectful.

SHAME ON YOU JUST FAB!
GIVE ME MY MONEY BACK!

Biggest con going I bought something ages ago only to discover months after I was being charged £35 per month! Then you have to opt out of every month's payment and if you forget tough! Then try to find anything worth while having for £35 no chance! You can't buy reduced items with your credit and at the moment there giving you 20%off but yet again you can't use this with your credits you have to pay cash although they have already had your cash! DO NOT use this crappy website there are others that have far better choices oh and the quality of the clothes leaves a lot to be desired! Not even worth £3.50 soooo angry!

I ordered two shoes, white and black with gold flowers on the heel part, for my high school graduation walk. I ordered it a month in advance soo if I didn't fit it or like it I can always change it. It never came in and I had checked my email and had said it was at the post office so I went to the nearest post office and they directed me to another office due to not receiving any shoes. I had been to multiple post offices to get an result of nothing. I emailed justfab and the post offices for an update, with no reply back. A week left till graduation so automatically I started looking for other shoes. A couple days after graduation the order still never came in. I had called the justfab number and this employee just had a terrible attitude while speaking. She said the order was sent back to headquarters due to my address not being found for delivery, she asked if I would still like my order and I said yes. She asked what size and I gave her my size, she then said they didn't have my size and can do a size bigger. I told her if they had my order sent back they should've held my order and contacted me to see if I wanted a refund of my money back or to re-ship my purchases instead of selling my order that I purchased to someone else. She took a deep breathe and asked if I wanted a refund due to giving my order to another buyer, I said yes I want a refund and after I said yes I want a refund she said okay and hung up. The only thing good of this whole situation was just getting my refund. I wouldn't give it a second try do to this first bad impression. Way to carry yourself justfab.