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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
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I had a terrible experience with JustFab. I kept being sent the incorrect shoes (both size and style) or my order would get cancelled because the inventory listed on the website did not match the inventory in the warehouse. I tried to get the shoes I wanted three times and then asked for a refund. Would not recommend.
Its a beautiful watch but it leaves your skin all smelly and stained green, dont even wear it. Very dissatisfied
Hello Jeanette,
We’re sorry to hear about your recent experience with JustFab! We value your feedback and the chance to resolve any issues that our members may have. A representative from our Member Services Team will be contacting you within 48 hours to further assist you.
Best,
Ivy
Always good shipping and service. I am not 100% thrilled with the quality of the clothes, shoes and bags, however.
Hello Darla,
Thank you for bringing this to our attention—it will help us improve our operations and services. If you ever need anything, let us know! We’re available 24/7 by phone 866-337-0906 and Live Chat from 6am - 6pm (PST) 7 days a week.
Best,
Ivy
I decided to buy some jewelry from just fab since I had been happy with their other apparel. Damn was that a mistake. Some of the rings look dollar store cheap, one necklace broke as soon as it cam put of the package, the other later that day as I was wearing it. The one ring I really liked fell apart after 8 weeks. Wasn't worth it to me to try and return 2 necklaces, especially because the reason I know the second necklace broke is that it was suddenly missing from my neck about 6 hours later. Their clothes and shoes are ok to good but please dear God DO NOT BUY THEIR JEWELRY. Oh, also, icing on the cake, the rings lost their luster within a week. I think that's enough said.
Hello Constance,
When our members are unhappy, we’re unhappy... Let us make it up to you! A representative from our Member Services Team will contact you shortly to assist you.
Best,
Ivy
I have always had an excellent shopping experience with JustFab! I love all my shoe collection! I can not let a month go by with out shopping for my shoes and purses. Thanks to my niece, she introduced me to you guys!
Hello Ana,
We always strive for 100%-member satisfaction, so we are so happy to hear that you are loving your JustFab purchase! Hope to hear more from you in the future!
XO,
Ivy
Great selection. Website is easy to use! Shoes always fit as expected. Clothes are quality made and selections are fashionable.
Hello Amy,
Thank you for writing a review! We love being able to provide the service that our members seek. We appreciate the time you spent to share your experience!
XO,
Ivy
All of my shoes fit perfectly. I especially liked the loafers. The boots have a comfortable fit on my calves.
Hello Alisia,
We appreciate your feedback! We always strive to provide the best service for members like you! Keep slayin' in your FAB items!
XO,
Ivy
Customer service representative not only helped me to fix my problem but ensured me the timeframe that it would be handled and how to proceed if something wrong.
Hello Athena,
Wow! Thank you for the great feedback! It feels good that our members appreciate the effort that we put into making sure we provide the best quality products and services!
XO,
Ivy
I havebpurchased from JustFab for several years. All shoes and clothes have been true to size, with a few minor exceptions.
Hello Candice,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
XO,
Ivy
Everything is great but what I don't like is that the points you build up u can't spend unless you buy something and you only get so much off of a item but if the points are there I should be able to spend and pay for shipping but the points only add up to one item when I know I have spent way more than the points I have
I was dissatisfied with the fact that I was directed to go through Facebook to confirm that I was who I said i was in order to order and there was no option but to call customer service. That signals to me that the site is not secure and someone else could possibly use my membership to place an order. Beside I don; t want to be forced to use Facebook for anything!
Hello Dianne,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a representative from our Member Services Team will be contacting you within 48 hours to resolve your issue.
Best,
Ivy
Too pricey for a membership and then you only get credit for a less amount that what was actually paid for membership.
Hello Alma,
We’re sorry to hear about your recent experience with JustFab and we would love the opportunity to make it up to you. A representative from our Member Services Team will contact you shortly.
Best,
Ivy
I sent this item back because it was very small. I followed the directions online exactly. I Never received a refund.
Hello Ashley,
We apologize for any inconvenience and will use your feedback to improve our products and services. We strive for 100% satisfaction, so a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.
Best,
Ivy
The site is awesome to use seeing that you can Filter it down to exactly what you need. The deals are great, I love that I can skip the month and still purchase whatever I want. Shipping is always within 7 days. My shoes always fit perfectly and comfortably, this site is definitely a win!
Hello Princetta,
We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service to our members. We appreciate your feedback and would like to assure you that we will strive to improve our member's satisfaction.
XO,
Ivy
I really like Justfab because the designs are very cute. Sometimes the shoes are a little uncomfortable but overall great!
Hello Annie,
Thanks for the shout out! We're glad you enjoy our unique styles. At JustFab, we always try to provide the best possible service for our members. If there is anything we can do to improve, let us know! We’re available 24/7 by phone 866-337-0906 and Live Chat from 6am - 6pm (PST) 7 days a week.
Best,
Ivy
I really like justfab the price for their shoes are very affordable and they are really cute shoes any different shoes to choose and colors
Hello Alisha,
It’s great to read your feedback about JustFab and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every member!
XO,
Ivy
They charge money every month on customer's bank accounts without authorization and than they don't even provide a full refund. Don't buy on their website
Hello Martina,
We count on our members to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. A representative from our Member Services Team will be in touch within 48 hours.
Best,
Ivy
Customer service is non-existent, they don't clarify what items are covered by the credits ($40 a month, every item SHOULD BE purchasable with credits) and my package is going to take 14 days to arrive. Save yourself the headache and seek a monthly fashion site elsewhere. Justfab is NOT THE ONE.
Hello Andrea,
We truly apologize for your experience! Your feedback is important, and we would like to make things right. A representative from our Member Services Team will be sending a private message to you shortly to assist you.
Best,
Ivy
They do not actually give you credit for the 39.95 monthly charge. You will pay something! And NO refunds. They got me for $80. I tried to buy a $19 pair of shoes from that credit- they wanted $10 more! Do the math! Im telling everybody.
Hello Valerie,
Thanks for taking the time to write a review. We always welcome feedback; it helps us know where to improve! In the meantime, we’d like to help resolve any problems/concerns you had. A representative from our Member Services Team will reach out to you shortly to help you out.
Best,
Ivy
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Hello Andrea,
We’re sorry your item was not what you expected. This is not how we do business in JustFab. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via private message within 48 hours.
Best,
Ivy