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Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
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They took 40 euros from my account after buying 10 euros shoes without letting me know about the 40 euros VIP, wtf who what's a vip service for 40euros! Plus a very bad quality of their shoes.
Never ever shop from just fab. I ordered a pair of sandal from them and it cost me around 39.95 dollar. But when I checked my statement they misuse my card details twice. I tried to contact them but they didn't respond back. Don't trust them with your personal details
Hello Omaima,
Thank you for writing a review! We would love to assist you further with the concern you had with your recent order. A representative from our Member Services Team will email you within 48 hours.
Best,
Dean
You will be billed £35 a month if you sign up! All I did was sign up for JustFab and i bough 1 pair of shoes for £10. They then proceeded to charge me £35 a month for a subscription fee that I didn't even know I had agreed to as it is not made clear. They would not refund this when I called to cancel this subscription and the sales woman on the phone was RUDE and talked over me when I tried to say I wanted to cancel! She was not respectful and continued to ignore what I wanted.
Hello,
Thank you for sharing your feedback! We are sorry to hear if you disliked the VIP Membership works. We value your business with us. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.
Best Regards,
Nelle
We had terrible experiences with customer service, we had been told that we had cancelled our subscription and then found that we had been charged $120. The items we received were of low quality and for poorly.
Hello Kate,
Thank you for writing a review! We are sorry to hear if you disliked the VIP Membership program. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.
Best Regards,
Nelle
Bought one pair of shoes, and remembered to skip most months since. Twice though I have skipped the month and been charged regardless. Don't trust
Hello Hazel,
We sincerely appreciate the feedback you shared! We value your business with us. Our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Nelle
All their shoes are dope! I love this website, I've been a customer for almost 12 years
I was in shock wen a mounth later I order a shoes they charge me a membership of 39,90!? Wtf? Never heard for that in my life. Membership for shoes? This is a ripoff... a real one. I am still waiting for their answer and I will fight till the end. I even spoke with support service and she explaine me that I took a VIP mempership. I ask her: did it write next to 10 euro shoes that I will pay later 49,90 euro? No. So I dont know any about membership. Once they have your credit card they will charge you every mounth 39,90 euro. I will report that to all institution. This is first and last time in my life I am using my credit card for some online shope that I have never heard off. They should me ashamed. Thats way people do not trust some new online shop and people have right. This is good school for me. Never again;
Hello Mirela,
Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with our membership. We will contact you for further assistance.
Best,
Dean
I have a charge of 39.95 on my account! I never agreed to pay that monthly amount! I was NOT told about that monthly charge! I'm furious!
Hello Alejandra,
We sincerely appreciate the feedback you shared! We value your business with us, so our Member Services team will be contacting you shortly for further assistance.
Best,
Nelle
I ordered a pair of shoes 2 years ago from just fab and was completely unaware i was signing up to a vip membership, it was only until last month one of their emails finally came up in my main inbox saying i have £35 spend. Decided to look into it turns out i've paid around £800, so i decided to ring up in hopes for a refund and what was my response. " i can give you your credit back for the past two months" so not even a refund i have to spend it on their website! I explained what had happened and how much money i had paid but still was only offered the credit. I emailed the next day and i still have not heard anything back! To say I'm annoyed is an understatement, it's a scam - don't ever buy from there!
Hello Sophie,
We sincerely appreciate the feedback you shared regarding how our VIP Membership program works. We value your business with us. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.
Best Regards,
Nelle
Hard to get a hold of CS. Tell you they resolved it but they don't. Apparently I have store credit but there's NO actual way for me to use it. I've been given a gift card code from CS and it wasn't valid. Just a mess.
Hello Abby,
Thank you for writing a review! We would love to assist you further with the concern you had with the gift card code. A representative from our Member Services Team will email you within 48 hours.
Best,
Dean
Mi experiencia con uds a Sido muy satisfactorio mis pedidos han llegado cómo se ve en su caralogo
Hello Bertha,
Gracias por tomarte el tiempo de compartir su experiencia maravillosa con los demás. Nos alegra que estés disfrutando de su compra.
Best,
Nelle
Great products and great prices but Customer Service has failed several times to make right several purchases.
Hello David,
Thank you that you are satisfied with our products and prices! We are continuously striving to satisfy our member’s needs as much as possible, especially with our Member Services. We will contact you for further assistance.
Best,
Dean
You buy one pair of shoes and you're roped into a sneaky monthly recurring charge. That's probably how they make money, is knowing people won't realize this. Wouldn't even give me the full refund when I called to cancel. The shoe styles aren't even worth the trouble, do yourself a favor and shop elsewhere.
Hello Catherine,
Thank you for writing a review! We appreciate the feedback you shared. We will be contacting you within 24-48 hours to assist you further.
Best,
Dean
Whenever contacting customer service my questions are always answered & reps are always polite.
Great sales!
I've always ordered size 9 from you and they, always for great but this time the show is way to small definitely not a 9! I called to get a return sticker and rep said he'd mail it since I can't print one out I never received it though So you never helped me!
Hello Arlene,
Thank you for bringing this to our attention! We are sorry to hear if you ran into some sizing issues. We value your feedback, so our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Nelle
I love jusfab, i worried about the cost at first but i skip when i need too and shop when i can and want
Hello Lakesha,
Awesome! Thank you for sharing your positive feedback! We love you too! Rest assured we will continuously create unique designs, highest quality, and affordable products to choose from. Have a wonderful day!
Best,
Nelle
The quality of my purchases were in excellent condition and I was very happy with my order.
Hello Alita,
Thank you for writing a review! We love to hear that you are happy with your order! Rest assured we will continuously create unique designs, highest quality, and affordable products to choose from. Have a wonderful day!
Best,
Nelle
Fast service. Would like more wide width options in the shoe department. Boots usually run a little larger.
Hello Doreen,
We love our customers dearly and your feedback is so helpful for us to hear. Thank you for taking the time to write your review! We will surely share this feedback with the proper team. If you ever have any ideas or suggestions, we’re glad to hear them! You can contact our Member Services team via phone and on Facebook 24/7 or via live chat from 9am - 9pm (EST).
Best,
Nelle
No issues with my order. Very satisfied with my order
Hello Cherie,
Wow! Glad to hear that you are satisfied with your order! Thank you for sharing your positive feedback!
Best,
Nelle
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Zaynab,
We sincerely appreciate the feedback you shared regarding our VIP Membership. We value your feedback. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.
Best Regards,
Nelle