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Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
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Great selection and style and affordable. Lots of different looks to choose from
I joined Just Fab back around November, 2019. I love BOOTS! BOOTIES! SANDALS! I have made many purchases from Just Fab and have been elated with every single one of them. I purchased boots for my 4 daughters as well. They all love them! Thanks Just Fab :(
Hello Sandra,
Thank you for showing us some love! We love to hear that your daughters love your purchase! Rest assured we will continuously create unique designs, highest quality, and affordable products to choose from. Have a wonderful day!
Best,
Nelle
JustFab is GREAT styles and fashions for affordable prices. I love this site and the options are always excellent.
Hello Simone,
Thank you for sharing your feedback! We are glad to hear that you had an easy experience on our website and your love our pricing! We will make sure to continuously create a unique style, high-quality products that suit the needs of our valued members like you!
Best,
Nelle
None of the shoes I have purchased from JustFab fit correctly, even after trying different sizes. My last purchase was horrific, my shoes ripped open from just walking 100 feet. I will never purchase shoes from here again
Hello Vicky,
Thank you for sharing your feedback regarding the fit of the shoes you've purchased! Your feedback is helpful for us to hear. Our Member Services team will be contacting you shortly for further assistance.
Best,
Nelle
Hello Becky,
Thank you for writing a review! We are sorry to hear if you are unhappy with your purchase. We value your feedback, so our Member Services team will be contacting you within 48 hours for further assistance.
Best Regards,
Nelle
I have had very little problems with this site they have an easy to use website and app and if u ever need any help the customer service was easy to reach and very polite and helpful.
Hello Amanda,
Thank you for writing a review! Happy to hear that your concern was taken care of! Apologies once again for the troubles, but happy it all came together in the end. JustFab promises to provide high-quality products for you as well as outstanding member service. Thank you and we are always happy to serve you.
Best,
Nelle
The dress was nothing like the discretion or photo - and the customer service was horrible
Hello Shari,
Thank you for sharing your feedback regarding the product that you've purchased! Your feedback is helpful for us to hear. Our Member Services team will be getting in touch shortly to assist you further.
Best,
Nelle
I had been a customer for several years I have not ordered from your site in a year a had a very very rude experience with a representative over skipping a month I've spent GOOD money I've tried to place orders since and it wouldn't let me
Hello Paulette,
Thank you for bringing this to our attention! We are sorry for the negative experience you have encountered. We deeply value your business with us. Our Member Services team will be in touch shortly for further assistance.
Best,
Nelle
I have always had a good experience with Just Fab. Only had to return 2 items in all the years I've been with them.
Hello Shirley,
Wow! Thanks! We always want to make your shopping experience as easy as possible and It is a goal met for us knowing that you are happy with our products and services!
Best,
Nelle
Before Covid your website is easy but seems like your website now is not easy to look around. It froze on me how many times and when I get in shopping around is not easy anymore
Hello Gigi,
Thank you for notifying us regarding your experience on our website! Our Member Services team will be in touch shortly for further assistance.
Best,
Nelle
Shoes were too tight. Had so sell to someone else.
Hello Cecilia,
Thank you for sharing your feedback regarding our sizing! Your feedback is helpful for us to hear. Our Member Services team will be contacting you shortly for further assistance.
Best,
Nelle
I canceled my in they had billed me and I called again in April they end up billing me again in June.
Hello Rosa,
We sincerely appreciate the feedback you shared regarding your account with us. Our Member Services team will be contacting you shortly for further assistance.
Best,
Nelle
Everything just how I expected! I have no complaints or issues with my orders.
Hello Tracie,
Wonderful! We love to hear that you are loving all your items! We will make sure to continuously create a unique style, affordable, and high-quality products that suit the needs of our valued members like you!
Best,
Nelle
I purchased 2 pairs of sandals from this company for £26.99 2 years ago and have been charged £35 per month ever since apparently for a subscription I knew nothing about! Every time I have tried to cancel this charge, online and over the telephone, they tell me it is cancelled and then charge me again. I have emailed, telephoned, had several live chats asking for my money back. I have had a part refund and now they are just fobbing me off! I would not touch this company with a barge pole and highly recommend customers to steer clear of them unless you want the most expensive pair of sandals/shoes on the planet with a life long subscription that you never agreed to!
They are completely unethical, immoral thieves! Disgusted with their lack of customer care and service and surprise, surprise, I cannot get through to them at all now. Next step Trading Standards, Citizens Advice and every social media site I can find. I would give them a minus star rating if I could.
Hello Carole,
We sincerely appreciate the feedback you shared regarding our VIP Membership program. We value your business with us. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Please check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.
Best,
Nelle
Hello Abeni,
Great to hear that you love the shoes! We will make sure to continuously create a unique style, high-quality products that suit the needs of our valued members like you!
Best,
Nelle
I thought writing this part was optional but I have to write more than 50 characters to just post a review?
Hello Tasneem,
Thanks for taking the time to write a review! We always welcome feedback; it helps us know where to improve. If you ever need anything, our Member Service teams are available 24/7 at 1-866-337-0906.
Best,
Nelle
Hello Susie,
Thanks a lot for the shout out! JustFab promises to provide high-quality products for you as well as outstanding member service. Thank you and we are always happy to serve you.
Best,
Nelle
I didn't buy anything and shut down my membership. The company is a complete ripoff. I tried to cancel long before they never refunded a purchase I told them to refund. Anyone doing a class action against them I want in.
Hello Lee,
Thank you for writing a review regarding how the VIP Membership works. Your feedback is helpful for us to hear. Our Member Services team will be contacting you shortly for further assistance.
Best,
Nelle
Initially, I was really interested in JustFab. They had a sale for shoes, and I needed a pair. After setting it up, I purchased a pair of grey sneakers and planned to cancel within the week. They didn't fit but that's not really the issue here. JustFab created two accounts for me, and I had no possible way of knowing. I had no idea I was being charged from two accounts. Which means instead of getting charged the $39.95 in the bank, it doubled. A few times per month. Not once. Even when I remember logging into the site and skipping the month'. After a good panic attack, I call them to explain my issues the first time and how I need to my membership canceled as I have payed so much more than what I purchased. They of course tried to persuade me out of cancelling and did not refund me a dime. Those shoes I got? $15.74. What JustFab has charged me over this past month? Way over $160. I'm an unemployed student, I can't afford to lose that kind of money. I called them again. After losing another hundred or so and they weren't very helpful. However, after a long call, they cancelled my accounts and I was lucky enough to receive my refund, but it wasn't even half of what they took from my bank. This was my experience, but I know this has happened to others and I want to get this out in the air. Don't trust JustFab. It's not worth losing $39.95 a few times per month. It's not worth losing any money you worked for.
Hello Lorelei,
We appreciate the feedback you shared regarding your experience with us and we are sorry to hear if you disliked the VIP Membership. We value your feedback. Our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Nelle
Love the shoes and clothes. The app is easy to use and they have great sales. Customer service is okay, I wanted to change some shoes that didn't fit so they put some smaller sizes on hold by the time they received my package they sold them, which was crappie! I really wanted them shoes. They gave me store credit but that was not the point, the point is I had to find some other shoes and I also called them to ask if they would sell them and they assured me that they wouldn't sell the shoes on hold. Anyways I love their stuff.
Hello Emmy,
Thank you for showing us some love! We are happy to hear that you have enjoyed our great sales on the website! Your feedback regarding the availability of our selection in your size is helpful for us to hear. To assist you further, our Member Services team will be contacting you shortly for further assistance.
Best,
Nelle
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Hello Shelly,
We appreciate the positive feedback you shared! We will make sure to continuously create a unique style, affordable, and high-quality products that suit the needs of our valued members like you!
Best,
Nelle