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Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
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I love the shoes that I have ordered from JustFab. Everything fit perfectly and was of good quality. Only issue that I have is that it is difficult to cancel membership. I cancelled it a few months ago and the charges are coming out of my account again.
Thankful I check my two credit card statements daily why these people trying to take $39.95 off my damn card I haven't placed no order since June and don't plan to. These shoes you have to look through pages to find a style you might like! Not my style of shoes sorry! Ha ha tried take funds it DECLINED! Assuming these people try to force people in a membership for a monthly fee. Sorry wrong person to try and steal money unexpectedly! GOOD TRY THO
Hello Malisa,
Thank you for bringing this to our attention! We're sorry for the negative experience you've encountered with JustFab. We value your feedback and we'd like to make things right. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.
Best Regards,
Nelle
Today will b the third time I've tried to cancel this account one time they did skip a month that's not what I asked for I asked for cancellation. I hold it my responsibility that I did not write down the confirmation numbers and keep them in a safe place. So now and I call I will make sure to have that information I will staple it to my forehead if I have to I'm also contacting my bank to see about getting these charges reversed even just that I can see that the account has been inactive for months I have no intention of payingthe exorbitant fees that just stabbed charges their current customers prices triple once I got you in their door I actively tell people not to use that JustFab or any of their subsidiaries.
Hello Marit,
Thank you for writing a review! We are sorry to hear if you have a hard time canceling your account. We deeply value your business with us. Our Member Services team will be in touch with 24-48 hours to assist you further.
Best,
Nelle
My order was somehow shipped to someone out in Tennessee. The reshipment of my order excluded the one item I really wanted, which was then out of stock.
Hello Alani,
Thank you for sharing this concern to our attention! We are sincerely sorry to hear if your item is out of stock. We deeply value your relationship with us. Our Member Services team will be in touch with 24-48 hours to assist you further.
Best,
Nelle
My girls love Justfab, their ages 14,18 and 20. The site has things for everyone it is truly a blessing that we can go to one site and it has everything. Thank you
Hello Carolenah,
Wow! We are glad to hear that your girls love JustFab! We will make sure to continuously create a unique style, high-quality products that suit the needs of our valued members like you! Enjoy your purchase!
Best,
Nelle
I love the new website for sure. It used to be a pain going back and forth from The wish list
Hello Amanda,
We always want to make your shopping experience as easy as possible and It is a goal met for us knowing that you are happy with our products and services!
Best,
Nelle
Boots were true to size. Very comfortable and warm.
Hello Louise,
Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Dean
Asked for my subscription to be cancelled instead was put on skip a month and when called again to get it cancelled they said I never said to cancel it and wouldn't return my money unless I bought something.
Hello Alice,
Thank you for writing a review! We are sorry to hear if you received the wrong shoe size! Our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Nelle
Love all of my shoes and boots I have order for
Justfab. Will order more when I have the money
Hello Sandra,
We're happy to hear that you love our products! We always aim to provide you with the latest trends with the best quality at a very reasonable price! Thank you for your great review!
Best,
Dean
Love this site! I've been a member way over 5 years
Hello Torlesha,
Awesome! We're happy to provide you a positive experience with our products and services! It is members like you that help keep our lights on, and we couldn't be more grateful. Stay fabulous!
Best,
Dean
At first I thought it looked too small but they are very stretchy and everything fits great! So many compliments! Will be ordering more for sure!
Hello Alexa,
Perfect! We're happy to hear that our products fit you well! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Dean
I love Just Fab. They have some cute stylish shoes. They have great priced also. I try to order at least once a month. Most of my favorite shoes came from Just Fab!
Hello Erika,
We are happy to know that you had a great shopping experience with us! We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Dean
I made a purchase on June 16th and have not received my shoes or any information regarding shipping. Today is July 4th.
Hello Sherri,
Thank you for writing a review! We would love to assist you further with the concern you had with the shoes you still haven't received. A representative from our Member Services Team will email you within 48 hours.
Best,
Dean
My order arrived when promised. Shoes fit perfectly and I'm very very happy with my selection.
Hello Twyla,
Wow! We're happy to hear that you are extremely satisfied with our shipping, your positive feedback is such a great inspiration for us to continue to work hard in providing the best service and the best products to our dear members. We will make sure to continuously create products with the highest quality at a very reasonable price!
Best,
Nelle
The site us easy to navigate. I found numerous selections and was able to purchase 3 pair of boots and a pair of sandals for $12. With the economy in shambles, people are not able to have a lot of discretionary money. JustFab allows you to be able to purchase the items you want or need at amazing discounts! Bravo!
Hello SJ,
We appreciate the positive feedback you shared! We will make sure to continuously create a unique style, affordable, and high-quality products that suit the needs of our valued members like you! Your positive feedback is such a great inspiration for us to continue to work hard in providing the best service and the best products to our dear members.
Best,
Nelle
This site is a great deal at first, but I didn't like feeling obligated to buy things each month.
Hello Amber,
Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with our VIP membership. We will contact you for further assistance.
Best,
Dean
I absolutely is always satisfied with my purchases. Returns and exchange are so easy. All items are well made and look fabulous. Thanks for continuing to provide quality product at affordable prices that make you look like a million bucks!
Hello Aminta,
Thank you for sharing your positive experience with JustFab! We will make sure to continuously create a unique style, affordable, and high-quality products that suit the needs of our valued members like you!
Best,
Nelle
Rain boots ordered are super bulky and of poor quality to pay $40 for them. Will not purchase anymore shoes from this site. Tempted to cancel account.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Christina,
Thank you for loving our great products! We are sad to know that you are thinking of canceling your account. We value your feedback, so our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Nelle